Oracle Quality:

Defect Tracking and Vendor Return Process

NorCalOAUG

Presented by:
Rahul Sharma
Kishore Bodhireddy

www.ubex.com
 Oracle Quality: Defect Tracking and Vendor Return Process

Agenda
• Introduction
• Process Overview
• Business Case
- Scenario
- Issues
• Solution Overview
- Defect Tracking
- Vendor Returns
• Costs/Benefits of Implementation
• Conclusions

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 Oracle Quality: Defect Tracking and Vendor Return Process

Ubex Corporation
• Premier provider of end-to-end business solutions
• 8+ years in high-tech vertical
• Exclusive focus on Oracle Applications
• Oracle Partner
• Founded by Oracle Alumnus
• Service Offerings
- Implementation
- Upgrade
- Customizations
- Maintenance
- Integration
- Support

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 Oracle Quality: Defect Tracking and Vendor Return Process

Introduction to Oracle Quality

Oracle Quality is an integrated quality management application designed
to help manufacturers in their quest for zero defect. Helps achieve:
• Establish quality standards for products and processes across the
enterprise
• Ensure product tests are performed at the right time and document all
test results.
• Collect information about product defects, their causes and their related
dispositions
• Alert appropriate personnel when products do not conform to required
standards
• Provides flexible reporting on all aspects of quality management
• Terminologies:
- Collection elements, specifications, collection plans, actions and alerts,
data collection options

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 Oracle Quality: Defect Tracking and Vendor Return Process

Introduction (contd.)
• Client
- A high-tech manufacturer, ISO 9000 certified
• Business Issue
- Error-prone and cumbersome defect tracking system
- Disconnected and manual processes
• Solution
- Oracle Quality, part of Oracle Manufacturing suite

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 Oracle Quality: Defect Tracking and Vendor Return Process

Process Overview

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 Oracle Quality: Defect Tracking and Vendor Return Process

Scenario
• Disparate Systems
- Custom application for defect creation
- Transactions in Oracle Applications
- Shipping authorization in a third application
• Batch programs to synchronize data
• Disconnected and manual processes

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 Oracle Quality: Defect Tracking and Vendor Return Process

Issues
• Process Issues
- Slow defect creation to corrective action cycle
 Due to waiting times
- Long wait time for work orders
 Lower customer satisfaction
- Parts rejected in receiving without defect creation
- Multiple disposition not supported by the system
• Data Issues
- Missing information for defect creation
 Part #, Work order #, PO #, Defect #
- Data invariably out-of-sync
- Duplicate data entry
- Error in debit amounts
- Incorrect information on shipments

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 Oracle Quality: Defect Tracking and Vendor Return Process

Issues (contd.)
• Security Issues
- Inability to restrict field level access
- Anyone with access to receiving could access PO inspection
• User Interface Issues
- Not very user friendly or intuitive
- Inflexible list of values
- Lack of up-to-date help documentation

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 Oracle Quality: Defect Tracking and Vendor Return Process

Solution Options
Option Advantages Disadvantages
Implement 3rd Party • Short implementation time • Disparate systems
Software • Licensing Cost
• Retraining of users

Enhance existing • Proprietary processes • Long development

system supported time

Implement Oracle • Short implementation time •Retraining of users

Quality • Product flexibility helps
support proprietary processes

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 Oracle Quality: Defect Tracking and Vendor Return Process

Solution Overview
Shipping Plans Shipping Plans
Inspection
Plan

DMR Plan
DMRDMR
Plan MRB Plan
MRB Plan

MRB
MRB
MRB
PlanPlan

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 Oracle Quality: Defect Tracking and Vendor Return Process

Processes Supported
• Receiving Inspection: Acceptance / rejection process for
parts delivered by supplier.
• Assembly defect tracking: Defect tracking process on the
manufacturing shop floor.
• Test Inspection: Defect tracking process during system
testing.
• Stock Inspection: Defect tracking process for parts in stock.
• Disposition process
• Corrective Action process
• Vendor Returns: Shipping and Accounting

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 Oracle Quality: Defect Tracking and Vendor Return Process

Collection Plan Overview

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 Oracle Quality: Defect Tracking and Vendor Return Process

Features of Implementation
• Process
- Creation of DMR enforced on rejection of parts in receiving
- DMR creation done by 4 different groups
- DMRs dispositioned by one group
- Consolidated non-conformances for disposition through parent-
child plans
- Enabled creation of multiple dispositions
- Enforced validations on disposition and nonconformance quantities
- Corrective Action and disposition handled by same plan
- Integrated shipping and accounting process for RTV items
- Supported domestic and international shipments
- Debit memo creation automated in Oracle Inventory

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 Oracle Quality: Defect Tracking and Vendor Return Process

Features of Implementation (contd.)

• Data
- Restricted LOV used to enforce data integrity
- Automated data entry for shipping and accounting
• Security
- Access to collection plans restricted to select groups
- Field level security enforced through setups
- Unauthorized access to receiving inspection eliminated
• Others
- Collection plans created from existing templates (available in 11.5.9)
 Template PO Inspection Plan
 Template WIP Component Segregation
- Defined fields as mandatory or non-mandatory
- Defined fields as conditionally mandatory
- Displayed fields made non-editable

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 Oracle Quality: Defect Tracking and Vendor Return Process

Benefits of Implementation
• Completely integrated defect tracking and vendor
return processes
• Real time information available
• Faster defect creation to corrective action cycle
• Eliminated duplicate data entry
• Reduced manual debit memo creation by 50%
• Minimized data entry error
- Vendor debit amounts
• More in sync data

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 Oracle Quality: Defect Tracking and Vendor Return Process

Costs of Implementation
• Infrastructure
- No additional hardware and instance
• Licensing
- No additional licensing required for manufacturing
users
• Implementation
- Implementation time nearly 25% below estimated
• Training
- Minimal

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 Oracle Quality: Defect Tracking and Vendor Return Process

Conclusions
• Attractive ROI
• Improved productivity
• Implementing Oracle Quality makes good business
sense

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 Oracle Quality: Defect Tracking and Vendor Return Process

Q&A

For more information: www.ubex.com

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