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Joseph Juran William Edwards Deming
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THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM 6
Juran’s Quality Trilogy
Juran sought to improve quality by
working within the system familiar to
managers for minimal risk of rejection.
• Quality planning
• Quality control
• Quality improvement
Quality is free . . . :
“Quality is free. It’s not a gift, but it is free. What
costs money are the unquality things -- all the
actions that involve not doing jobs right the first
time.”
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