GOOD MANNERS &

ETIQUETTES
DIFFERENCE
ETIQUETTE
 Etiquette is protocol.
 It includes rules of behavior that you
memorize; it
 seldom allows for personal variations,
individual concerns & needs.
MANNERS
 Relate to kindness and caring about
others. Having good manners goes
beyond socially acceptable behavior
and relates more to how you treat
others because you care about them,
their self esteem and their feelings.
 Good manners are under your control
because they come from your heart,
not a formal etiquette book.
Good manners can be contagious. When you’re nice to
someone else, that person is nice back to you. Two
people then feel good about themselves and each other
and spread this good feeling to others. We should never
be too busy for kindness and caring.
Sample Working Etiquette
 Look people in the eye and shake
hands when introduced to others or
greet them.
 Model proper posture, such as
standing up straight instead of
slouching. Proper posture
communicates confidence.
 Personal boundaries may differ based
on the setting and situation. For
instance, a friend could demonstrate
an acceptable distance between two
people who are not related to one
another, usually 1.5 to 4 feet.
 Allow others to finish speaking
before beginning to talk.
 Most workplaces require
employees to dress in a specific
way and to be clean. Dress
appropriately and have good
hygiene.
 Employers are looking for
employees with good people skills.
(COURTEOUS, KIND & FRIENDLY)
 Developing Soft skills at Work
 Take direction from and work
cooperatively with others.
 Start conversations about differences.
Acknowledge that some people have
ideas different from our own.
 Self-control, respecting others, and being
able to deal with conflict are important
soft skills. Refusing to follow directions and
orders and the inability to get along with
other people are among the most
common reasons people get fired.
 Treat others the way you wish to be
treated. Acknowledge that this is difficult
when others are being rude,
disrespectful, or mean. Talk about when
it’s important to stand up for oneself,
and when it’s best to just walk away.
 Apologize. Nothing makes a bigger
impression when admitting you are
wrong.
 Be on time!  Don’t give unsolicited advice.

 Clean up yourself but leave personal

 Turn your phone down or off when grooming at home
in the office.

 Hold the door when someone is

 Don’t complain! behind you

 Don’t sink to someone else’s

 Respect your co-workers (and
company’s property. Don’t take
things from others without asking
standards. Just because coworkers
behave badly is not a reason for you
to follow suit. Always keep your poise
and do the right thing, even if you’re
doing it alone. It matters and will be
noticed.
 Tired of bad manners at work?

 Don’t reciprocate bad office behavior.

 Stay calm and don’t get emotional or angry. We all have bad days every now and
then; sometimes a sympathetic comment is the best way to direct a coworker
toward better behavior.
 Meet with the person in a private location and explain how his or her bad manners
are affecting you.
 Make sure you understand your company’s business ethics and procedures for
reporting infractions.
 If the bad behavior continues or worsens after you’ve spoken with the offender,
seek help from your manager or a representative from HR.
Characteristics of a Good Work Ethic

 Reliability and Dependability

 Dedication to the Job
 Productivity that Doesn't Quit
 Cooperation and Teamwork
 Self-Disciplined Character
Thank you..