Escolar Documentos
Profissional Documentos
Cultura Documentos
12
Addressing
Competition and
Driving Growth
• New customers
• More usage
• Proactive
marketing
– Responsive
anticipation
– Creative
anticipation
Cloner
Imitator
Adapter
Vertical-
End-user
level
specialist
specialist
Customer-
Channel size
specialist specialist
Job-shop Geographic
specialist specialist
Market modification
Product modification
Marketing program
modification
• Harvesting and
Divesting