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MANAGER’S EMOTIONAL INTELLIGENCE

ON VOLUNTARY EMPLOYEE TURNOVER:


A CASE OF A FAST FOOD CHAIN
De Roxas, Kassandra Kay K.
Brief Background of the Study
• More Filipinos resort to dining out than from
home-cooked meals.
- Php 4,700 on food items from groceries.
- 25% prefer to dine out.
• Food Service Industry is growing.
- Php 292.1 billion total income
- 244,169 employed
• Turnover rate of 11.4%
Statement of the Problem
1. If there is a relationship between restaurant managers’
emotional intelligence and the variance in the
voluntary employee turnover rate.
2. If there is a positive relationship between restaurant
managers’ emotional intelligence and extrinsic reward
usage.
3. If there is a positive relationship between restaurant
managers’ emotional intelligence and extrinsic reward
usage.
4. If reward usage does moderate the relationship
between restaurant managers’ emotional intelligence
and the voluntary employee turnover rate.
Significance
1. Enhances the understanding of the
relationship between leadership
emotional intelligence and
voluntary employee turnover
moderated by extrinsic and intrinsic
rewards.
Significance
2. Demonstrate the need for
employers to focus on emotional
intelligence as a potential
contributing factor to reduce
voluntary turnover.
Research Framework

Source: Trisha G. L. Kolterman (2016) Restaurant Manager’s


Emotional Intelligence and the Moderator Effects of Extrinsic and
Intrinsic Rewards on Voluntary Employee Turnover
Methods and Methodology
 The study utilized a quantitative, non-experimental and
exploratory design by distributing structured survey
questionnaire.
 The sampling technique used for the selection of the
respondents is systematic random sampling. Eleven
respondents from each branches participated in the survey.
 The statistical measurement used was simple linear
regression to determine the effects.
 Hierarchical Regression Analysis will be employed to test the
moderation among the variable
 Based on the Slovin’s Formula, the minimum sample size
needed for the study is 119.
Methods and Methodology
*You may include your table of respondents
Methods and Methodology
Table Specification of the Questionnaire
Variable No. of Questions Question No. Response Category
Part 1
Emotion Appraisal 8 1-8 1 – Strongly Disagree
Expression of Emotion 5 9-13 2 – Disagree
Utilization of Emotion 10 14-23 3 – Neutral
Regulation of Emotion in Self 5 24-28
5 – Strongly Agree
Regulation of Emotion in Others 5 29-33
Part 2
1 – Never
Extrinsic Rewards 10 1-10
2 – Rarely
3 – Sometimes
Intrisic Rewards 11 11-21 4- Often
5 - Always
Part 3
Voluntary Turnover 2 - Actual Number
Results
Results
• Table for Research Question #1
Results
• Table for Research Question #2
Results
• Table for Research Question #3
Summary
Conclusion
Recommendation
THANK YOU!

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