supervis

Scale
ion
output
proces
input
s
requir
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e
MODULE
Managing

Transition
Outsourcing
4 PART II
 Adequate
Documentation
Required for:
requir
output
proces
supervis

about
Scale

input
ion

e
s

oInput
oProcess
oOutput
oCommunicati
on
oSupervision
 SUPERVISI
INPUT PROCE OUTP ON

1 SS
2 UT 3 4

requir
output
proces
supervis

about
input
Scale
ion

CONSIDERATI CONSIDERATI CONSIDERAT CONSIDERAT

e
s

ON
Input ON
Process ION
Output ION
Onshore
Method Hand-offs Transmission Offshore
Language Interim or Language Staffing
Timing Flash Reports Timing Equipment
Dependencies Delivery Dependencies Motivation
Regulations
 inputs Data DependenAccuracy Consisten

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output
proces
supervis

about
Scale

timing - cies cy

input
- -peak for -How
-quality of
documente
ion

documenta inputs consisten

e
input
s

tion d tly
-only on delivered
-received defined -stableness on time?
days?
-language -work
arounds
when
system
failures
 CONSIDERATIO GENERAL RULE STEPS IN THE
NS:
-Are the process OF THUMB: DELIVERY
properly -If the PROCESS:
ADDITIONAL POINTS
documented? documentation IN DOCUMENTING A
length exceeds PROCESSS:
-Are hand-offs to the output
other parties materially, that is HOW
shown in the

requir
output

proces
too low a level
supervis

about
Scale

input
documentation? SUPERVISION
ion

-The lowest level

e
s
-Are interim or COST
documentation
flash reports going beyond 2 to
documented? 3 pages is too
much
-Are delivery time/
period targets
documented?
 Properly Described
Output
Commonly associated
paramaeters like quantity,
color, weight, and volume.
Timing of output
refers to the delivery of the
output. The information
referred to here is the
collection of facts

requir
output
proces
supervis

about
Scale

input
Method of Dependenci
ion

e
Transmission
Through which the es
Relations tasks such that one

s
documented output is sent to cannot begin or be-completed
the target recipients. Ex. until one or more tasks have
Company memo, via email, occurred. Ex. Your grades
etc. which is dependent on your
inputs
Language of
Output
Pertains to the communication
of outputs. These are the
terms that are understandable
to people who need the
outpus.
 follow
Tips to Optimize
Scale

re
Onsho

e
Offshor
nt
Equipme

Country
Regulations

supervis
ion
output
proces
input
s
requir
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e
1. If the process to be outsourced is done by only a few
FTEs (Full time Equivalent), it is not with outsourcing.
2.If a process that is independent or does need support just
to be accomplished, then it can be outsourced.

Optimize
3.End-to-end roles (start from external contact, ends with
external contact, with only 1 or 2 intermediate hand-offs
from review / approval)are ideal for outsourcing.
4.Buyer needs sufficient FTEs in outsource project to justify

requir
output
proces
supervis
follow
risk and executive attention (sourcing management,

Scale

about
input
finance/ payments, legal).

ion

e
5.The amount to be saved from outsourcing must be

s
substantial.

Tips to
6.Service provider needs sufficient FTEs to justify a risk,
8M
supervisor, and overhead). 6M
7.Large and email engagements have near same
7M
Add Some Brief Add Some Brief Add Some Brief
“overhead” in terms of support – except for very large
Text Here to Text Here to Text Here to
contracts.
Explain Explain Explain
8.Train people
9.Improve hardware and/or enhance software.