m


Õ 15%-20% medicines in India are fake

Õ Loss to music industry due to piracy annually is Rs 600 crores

Õ Film industry loses Rs 2000 crores a year due to piracy

Õ 1 in 3 automotive parts are duplicates

Õ 10% of the FMCG market is accounted for by fake products

Õ 10% of major soft drinks sold are spurious

Õ 10% - 30% cosmetics & toiletries and packaged foods are

counterfeits

Õ The estimated trade loss due to piracy in India in 2006 stood at US$
1208 million.

Õ Counterfeiters and pirates are thwarting economic development and

endangering health and safety.
Õ Indian Contract Act, 1872

Õ Sale of Goods Act, 1930

Õ The Essential Commodities Act, 1955

Õ The Prevention of Food Adulteration Act, 1955

Õ The Standards of Weights and Measures Act, 1976

Õ Maintain adequate protection

Õ Facilitate production and distribution

Õ Encourage high level of ethical conduct

Õ Curbing abusive business practices

Õ Facilitate development of independent consumer groups

Õ Further International cooperation

Õ Provide consumers with greater choices and low prices

Õ A consumer has been defined in Section 2(d) of the Consumer
Protection Act

Õ The two clauses under it relate to

£ Consideration
£ Hiring or availing services
A few keywords to understand here are

Commercial Usage Personal

Õ Consumer Protection Act recognizes the following consumer rights:
è Right to Safety
è Right to Information
è Right to Choose
è Right to be Heard
è Right to Redressal
è Right to Consumer Education
Õ Who can file a complaint?

‡ Is there any time limitation?

Õ Where should I file a complaint?

£ -istrict
£ State
£ National
ð



 


 
   
     


-istrict Consumer
Must be qualified to be a Two other members;


  -isputes Redressal
-istrict Judge. one must be a woman
Forum

Must be a person who is

 
 State Consumer -isputes At least two other

or has been a Judge of

 
 Redressal Commission members.

a igh Court.

National Consumer Must be a person who is


  
  At least four other
-isputes Redressal or has been a Judge of

 members.
Commission the Supreme Court
 Complaint
can be
File it in filed by
office of self or
-istrict/ other
Necessary State / person
-ocuments National
(Cash Forum¶s
Memo, office
Complaint Receipts
etc)
-istrict State National Supreme
forum Commission Commission Court
Õ Correct deficiencies in the product

Õ Repair defect free of charges

Õ Replace product with similar or superior product

Õ Issue a full refund

Õ Pay compensation for damages / costs

Õ Withdraw the sale of the product

Õ -iscontinue unfair/restrictive trade practice

Õ Corrective advertisement for misrepresentation

Õ -r. P.S. Kalantri vs. Wipro G.E. Medical Systems Ltd

Õ Spring Meadows Hospital vs. Harjot Ahluwalia

Õ Mr. Sobhag Mal Meena vs. M/s Western India State Motors

Õ Air India Limited vs. India Everbright Shipping and Trading

Company

Õ HMM Limited vs. -G MRTP Commission

 Complaint

Restrictive
and Unfair
trade Complainant
practices

Alterations
in
definitions
and scope

Manufactur
Consumers
er

Spurious
Goods and
Services
 




·
 



 




-
 
 

 

 

  
 
 


   

  


 
ð
    


 


  




 
 

 


 Campaign Nukkad Natak Exihibition

National Consumer Helpline/

Internet/Website Financial Assistance National Consumer -ay
 CGSI

CCC CERC

NGO

CAG VOICE

Graha
k
Shakti
United Kingdom

‡ Bounded by consumer protection directives of European Union

‡ Complaints made to -irector-General of Fair Trade

‡ Investigation by office of Fair Trading

‡ Office of fair trading acts as UK¶s official consumer and competition

watchdog
UK ± Continued

Õ The Unfair Contract Terms Act 1977 (c 50)

Õ The Sale of Goods Act 1979 (c 54)

Õ Consumer Protection Act 1987 (1987 c. 43)

Õ The Consumer Protection (-istance Selling) Regulations 2000

Õ A General Product Safety Regulations 2005

Õ The Consumer Protection from Unfair Trading Regulations 2008

 Apex Body-Federal Trade commission

Õ Advertising Practices
Õ Consumer and Business Education
Õ Enforcement
Õ Financial Practice
Õ Marketing Practices
Õ Planning & Information
Õ Privacy and Identity Protection
ÕAre you aware of your rights as a consumer?







ÕHave you ever filed a consumer complaint?







‡ -o you think filling a consumer complaint needs appointing a
lawyer?





@

‡ When you buy a new product, do you check for Expiry date?


 



@
Õ Cross check the weight of the package?
h



h

Õ Ask for a bill?






Õ 11% cases were pending before consumer dispute redressal
agencies as on 31st March,2010

Õ Only 617 district forums are available

Õ National Consumer dispute redressal agency located at New -elhi

Õ Limited effect of consumer awareness campaigns

Õ Inadequate infrastructure-102 testing laboratories

Õ Establish mobile consumer courts

Õ Set up more district forums

Õ Circuit benches for State and National

Õ Consumer -ispute Redressal Councils

Õ Financial assistance to states and union territories

Õ Increasing reach of campaigns-Nukkad Nataks

Õ Consumer education incorporated at school level