Training and Developing

8 Employees

Copyright © 2013 Pearson Education Chapter 8-1

 Learning Objectives
1. Summarize the purpose and process of
employee orientation.
2. List and briefly explain each of the fivesteps in
the training process.
3. Describe and illustrate how you would identify
training requirements.
4. Explain how to distinguish between problems
you can fix with training and those you can’t.
5. Discuss how you would motivate trainees.
Copyright © 2013 Pearson Education Chapter 8-2
 Learning Objectives
6. Explain how to use five training techniques.
7. List and briefly discuss four management
development programs.
8. List and briefly discuss the importance of the
eight steps in leading organizational change.
9. Answer the question, “What is organizational
development and how does it differ from
traditional approaches to organizational
change?”

Copyright © 2013 Pearson Education Chapter 8-3

 Summarize the purpose and
process of employee
orientation

Copyright © 2013 Pearson Education Chapter 8-4

 The Purposes of Employee
Orientation/Onboarding
• Welcome
• Basic
information
• Understanding
the organization
• Socialization

Copyright © 2013 Pearson Education Chapter 8-5

 The Orientation Process

• Employee
handbook
• Orientation
technology

Copyright © 2013 Pearson Education Chapter 8-6

 Overview of the Training
Process
• Aligning strategy
and training
• Training and
performance

Copyright © 2013 Pearson Education Chapter 8-7

 Review
• Purposes • Employee
o Welcome handbook
o Basic information • Orientation
o Understanding technology
the organization • Training process
o Socialization overview

Copyright © 2013 Pearson Education Chapter 8-8

 List and briefly explain each
of the five steps in the
training process

Copyright © 2013 Pearson Education Chapter 8-9

 The ADDIE Five-Step
Training Process
• Analyze
• Design
• Develop
• Implement
• Evaluate

Copyright © 2013 Pearson Education Chapter 8-10

 Conducting the Training
Needs Analysis

• Strategic needs
• Strategic training
needs analysis

Copyright © 2013 Pearson Education Chapter 8-11

 Review
• ADDIE • Strategic needs
o Analyze • Strategic training
o Design needs analysis
o Develop
o Implement
o Evaluate

Copyright © 2013 Pearson Education Chapter 8-12

 Describe and illustrate how
you would identify training
requirements

Copyright © 2013 Pearson Education Chapter 8-13

 Task Analysis
• Detailed study
• Job descriptions
• Job specifications
• Performance standard
• Performing the job
• Task analysis record

Copyright © 2013 Pearson Education Chapter 8-14

 Talent Management

• What it is
• What’s involved
• Competencies
• Job training needs

Copyright © 2013 Pearson Education Chapter 8-15

 Review
• Strategic needs
• Strategic training needs analysis
• Talent management
o Competencies
o Plan

Copyright © 2013 Pearson Education Chapter 8-16

 Explain how to distinguish
between problems you can
fix with training and those
you can’t

Copyright © 2013 Pearson Education Chapter 8-17

Performance Analysis: Current
Employees’ Training Needs
• Definition
• Current training needs analysis
• Task analysis
• Performance analysis
• Can’t do/won’t do
Copyright © 2013 Pearson Education Chapter 8-18
 Designing the Training
Program
• Setting learning
objectives
• Creating a
motivational
learning
environment

Copyright © 2013 Pearson Education Chapter 8-19

 Review
• Analyzing current
employees’
needs
• Designing the
training program

Copyright © 2013 Pearson Education Chapter 8-20

 Discuss how you would
motivate trainees

Copyright © 2013 Pearson Education Chapter 8-21

 Making the Learning
Meaningful
• Bird’s-eye view
• Familiar examples
• Organize
• Familiar terms
• Perceived need

Copyright © 2013 Pearson Education Chapter 8-22

 Making Skills Transfer
Obvious and Easy
• Similarity
• Practice
• Label
• Attention
• “Heads-up”
• Pace

Copyright © 2013 Pearson Education Chapter 8-23

 Learning
• Reinforce correct responses
• Schedule
• Follow-up assignments
• Transfer of training
• Other issues

Copyright © 2013 Pearson Education Chapter 8-24

 Review
• Overview • Labels
• Familiarity • Heads-up
• Organization • Pace
• Needs • Reinforcement
• Schedule
• Similarity
• Follow-up
• Practice
• Alternatives

Copyright © 2013 Pearson Education Chapter 8-25

 Explain how to use five
training techniques

Copyright © 2013 Pearson Education Chapter 8-26

 Implementing Training
Programs

• On-the-job training
o Types of on-the-job training
o Job rotation
o Special assignments

Copyright © 2013 Pearson Education Chapter 8-27

 The OJTProcess

• Preparation
• Present the
operation
• Tryout
• Follow-up

Copyright © 2013 Pearson Education Chapter 8-28

 Other Types of Learning

• Apprenticeship
training
• Informal learning

Copyright © 2013 Pearson Education Chapter 8-29

 Other Types of Learning
• Job instruction training
• Lectures
• Programmed learning
• Audiovisual-based training
• Vestibule training

Copyright © 2013 Pearson Education Chapter 8-30

 Other Types of Learning
• Electronic performance support
systems (EPSS)
• Videoconferencing
• Computer-based training(CBT)
• Simulated learning

Copyright © 2013 Pearson Education Chapter 8-31

 Other Types of Learning

• Interactive learning
• Internet-based training
• Learning Management Systems
(LMS)
• Using internet-based learning

Copyright © 2013 Pearson Education Chapter 8-32

 Other Types of Learning
• Mobile learning
• Virtual classrooms
• Lifelong and literacy training
techniques
• Team training

Copyright © 2013 Pearson Education Chapter 8-33

 Review
• On-the-job training
• The OJT process
• Apprenticeships
• Informal
• Other forms of
training and
learning
Copyright © 2013 Pearson Education Chapter 8-34
 List and briefly discuss four
management development
programs

Copyright © 2013 Pearson Education Chapter 8-35

 Implementing Management
Development Programs

• Strategy and development

• Managerial on-the-job training
• Coaching/understudy approach
• Action learning

Copyright © 2013 Pearson Education Chapter 8-36

 Off-the-Job Management
Training and Development

• Case studies
• Computerized management games
• Outside seminars
• University programs
• Role-playing

Copyright © 2013 Pearson Education Chapter 8-37

 Off-the-Job Management
Training and Development

• Behavior modeling
• Corporate universities
• Executive coaches
• SHRM learning system
• Talent management

Copyright © 2013 Pearson Education Chapter 8-38

 Review
• Strategy
• On- and off-the-job
• Coaching
• Action learning
• Cases
• Games

Copyright © 2013 Pearson Education Chapter 8-39

 Review
• Outside and university
• Role-playing
• Behavior modeling
• Corporate universities
• SHRM

Copyright © 2013 Pearson Education Chapter 8-40

 List and briefly discuss
the importance of the
eight steps in leading
organizational change

Copyright © 2013 Pearson Education Chapter 8-41

 Managing Organizational
Change Programs
• What to change
• Structure
• Technology
• Other
• Lewin’s change process
o Unfreezing
o Moving
o Refreezing

Copyright © 2013 Pearson Education Chapter 8-42

 Leading Organizational
Change
• Unfreezing stage • Refreezing stage
o Urgency. o Reinforcement
o Commitment o Monitor
• Moving stage
o Coalition
o Vision
o Acceptance
o Gains
Copyright © 2013 Pearson Education Chapter 8-43
 Review
• What to change
o Structure
o Technology
o Other
• Lewin’s change process
o Unfreezing
o Moving
o Refreezing
Copyright © 2013 Pearson Education Chapter 8-44
 What is organizational
development and how
does it differ from
traditional approaches to
organizational change?

Copyright © 2013 Pearson Education Chapter 8-45

 Using Organizational
Development
• Characteristics
• Human processes
• Technostructural
• HR management
• Strategic OD
• Evaluating

Copyright © 2013 Pearson Education Chapter 8-46

 Evaluating The Training
Effort
• Designing the study
• Controlled experimentation
• Measurement
o Reactions
o Learning
o Behavior
o Results

Copyright © 2013 Pearson Education Chapter 8-47

 Review
• Action research • Technostructural
• Behavioral • HR practices
science • Strategy
• Change • Evaluation
• Human
processes

Copyright © 2013 Pearson Education Chapter 8-48

 All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in
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photocopying, recording, or otherwise, without the prior
written permission of the publisher. Printed in the United
States of America.

Copyright © 2013 Pearson Education Chapter 8-49