Diversity

Ê Defined as mutual acceptance and value

placed on differences among people with
respect to age, class, ethnicity, physical and
mental ability, race, sexual orientation ,
spiritual practice and other human attributes.
 Diversity- an important issue
Ê Number of young workers increasing;
Ê More women joining the workforce;
Ê Increase in ethnic minority;
Ê Workforce mobility increasing;
Ê International careers becoming common;
Ê Rules and regulations.
 jenefits of Diversity
Ê Access to changing market place;
Ê Large scale business transformation;
Ê Superior customer service;
Ê Empowered workforce;
Ê Total quality;
Ê Alliances with suppliers and customers;
Ê Continuous learning.
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rganizations can adopt different approaches
for managing diversity.
Ê Individual level-„
  
Ê rganizational level- 
  

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 LEARNING
Due to lack of experience, some managers may
not be able to effectively deal with diversity.
To solve this problem managers should
interact with all the employees.
  „„„  
Ê jetter understanding of the personal values of
individuals
Ê Encourage their employees to give feedback
 Empathy
The ability to see things from the other person's
point of view. Empathy helps managers
understand their employee's points of view
and thus helps them deal with delicate
situations. Managers should be able to
understand these feelings and „ 

   

 

RGANISATINAL LEVEL
MEASURES
 Testing
Ê Tests should basically identify whether the
prospective employee possesses the
necessary skills for performing the job.
Ê Job-specific tests
Ê The interviews and tests
Ê Role plays
Ê Multiple measures and well-trained raters
should be employed
 Training
Ê Diversity training involves the training of diverse
groups or training of managers and other employees
who work with diverse employees.
Ê Eg:- Florida International University's Center for
Management Development (CMD) provides training .

  

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Ê Understand their personal biases better
Ê Able to develop methods for improving their
interaction with members of other groups.
Ê  
 
 are yet another widely used
training approach. Such diversity related games are
used to supplement other forms of training
 Mentoring



     


  
1. Protégés acquire the specific skills
and knowledge needed
2. Understand the unwritten rules
3. Deeper insights into issues
4. Emotional support
5. Act as a role model
6. jetter environment
 Process of mentoring
1. Assure training is in support to the program
2. The mentor is paired with an individual who
can learn from the mentor's experience
3. Mentor and the protege are given an

 
4. The mentor and protege meet the support
staff of the program to discuss their progress
5. verall opinions and recommendations
 Alternative work schedule
Ê Alternative work schedules provide dual-
career families the flexibility to balance work
and family demands.
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Ê Flextime
Ê Compressed workweek
Ê Job sharing
Ê Telecommuting.