Dallas Animal Services

Manager’s Report

Presented to Animal Shelter Commission

Thursday, December 9, 2010
Purpose
 The purpose of the Manager’s Report is to
provide an overview of the progress and
current statistics related to the operation of
Dallas Animal Services.

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Community Outreach
 Outreach efforts for October through
November 2010 included:
 8 Events
 7 Community presentations
 3 Shelter tours
 3 Schools
 23 Responsible Pet Ownership classes in English
and Spanish (39 attendees)
 Facebook page, Dallas Animal Services and
Adoption Center, was launched October 28.
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 Community Outreach Pictures
Howl-O-Ween Exall Recreation
Center

Howl-O-Ween was DAS’ first Halloween-themed event with animal welfare groups providing goodies and giveaways for pets, a pet parade contest with
local celebrities as judges, and door prizes.

Thanksgiving Camp at Exall Rec Center was an educational camp for kids during Thanksgiving break. The focus for one afternoon was animal
safety, including responsible pet ownership and bite prevention. The day was topped off by decorating dog biscuits for their pets.

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Volunteer Program
 
Snapshot:
October 2010 November 2010
15 volunteers with 104.75 hours 9 volunteers with 51.25 hours

Overall Statistics:
 20 volunteers considered active

 15 volunteers worked in October and/or November

 2 volunteers were placed on “Inactive” list

Planned Improvements:
 Design job descriptions

 Use Customer Surveys to identify potential volunteers

 Web site being redesigned for volunteer information

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Customer Survey Results
 A Customer Survey is conducted on an on-going basis at the Dallas Animal Shelter to
gain feedback from customers.
 312 individuals completed the survey between October 1, 2010, and November 30,
2010, and provided the following purposes for visiting the Animal Shelter:

Adoption Lost and Found Both Tour Garage Sale Permits

190 95 13 6 8

 91% of those surveyed rated the “Cleanliness of the Shelter” and the “Condition of the
Animals” as Good or Excellent
 92.3% of those surveyed rated the “Service Received” as Good or Excellent
 301 would recommend the Dallas Animal Shelter to others
 70 individuals said that they would be interested in volunteering
 When asked how visitors learned about the animal shelter, the following responses
were provided:
Friend
Drive By 56 SPCA Recom 7 Petfinder 5 City Web 54
83
Media
Internet 56 Face Book 5 ASO Field 8 Reclaim Pet 5
9

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Cruelty Investigations
Action October – November 2010 YTD
TOTAL SERVICE REQUESTS 348
Citizen Complied 234
Referred to Cruelty Investigations Team (CIT) 114
Response from CIT
Citizen Complied 99
Seizure Warrants Served and 10 animals seized (dogs) 3
Pending 12

Citations issued for Chapter 7 violations 15

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Cruelty Investigations by Council District
October-November YTD

50
50

45

40
40
37 37

35

30
28 28
26
25

20
20
17
16 16
15 15
15
13 13
12
11 11 11
10
8
7
6 6
5 5
5 4
3
2

0
District District District District District District District District District District District District District District
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Council District

Initial Total Service Requests CIT

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Tethering Investigations
Action October – November 2010 YTD
TOTAL SERVICE REQUESTS 274
Open follow-up investigations 112
Tether calls received 162
Response
Citizen complied 14
Calls unfounded 51
Citizen Non-Compliance being followed-up @ the end of
209
month

Citations issued 14
Notices of Violation 76

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Tethering Investigations by Council District
October-November YTD

25

23

21

20

18
17
16
15
15
14

11

10

7 7

5
4
3 3 3

0
District District District District District District District District District District District District District District
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Council District

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Citation Comparison
October 1 – November 30
Code # / Violation
FY09/10 FY10/11
7-4.2A1 – Fail to Register Dog or Cat 199 48
7-3.1A – Fail to Confine/Stray Dog 181 57
7-4.10A – Fail to Spay/Neuter 73 12
7-4.1A1 – Fail to Vaccinate Dog or Cat 60 5
7-4.2A3 – Fail to Show Current Registration Record 29 37
7-7.3B – Owns Rooster in City Limits 15 2
7-4.7A3 – Tethered Dog No Shelter/Food/Water 15 6
7-4.1A3 – Fail to Show Current Rabies Record 13 2
7-3.2A1 – Maintenance of Premises 9 3
7-4.2A2 – Not Wearing Registration Tags 6 0
7-3.2B – Odor from Waste 5 1
7-3.1B – Tethered Animal/Unlawful Restraint 4 1
7-7.1 – Interference with Animal Control Officer 4 0
7-4.6C1 – Over Pet Limit Combination of Six 3 0
Citation Comparison Continuation
October 1 – November 30
Code # / Violation
FY09/10 FY10/11
7-4.11A – Intact Animal Permit 3 1
7-7.5A2 – Fail to Show Certificate of Current Vac for Ferret 3 6
7-2.4B1 – Fail to Quarantine at Shelter 2 2
7-4.9A2 – Confinement not Sufficient to Prevent Escape 2 1
7-4.9A3 – Confinement does not Provide Adequate Shelter 2 0
7-2.6A5 – Pet not Microchipped 1 0
7-4.1A2 – Not Wearing Vaccination Tags 1 1
7-4.7A1 – Tethered Dog Allowed to Leave Premises 1 1
7-4.7A2 – Tethered Dog Entangled 1 1
7-4.8A – Allows Defecation on Public Property 1 0
7-6.1A2 – Sale of Prohibited Animals 1 0
7-3.2A2 – Unhealthy Conditions 0 2
7-4.7A4 – Tethering Requirements Not Met 0 1
7-2.4B3 – Fail to Quarantine at Home 0 1
Citation Comparison Continuation
October 1 – November 30
Code # / Violation
FY09/10 FY10/11
7-4.9A1 – Confinement Less Than 150 sq. ft. 0 1
7-7.2A1 – Sale of Animals on Public Property 0 1
7-4.8B2 – No Poop Materials 0 0
7-4.6B – Over Pet Limit Combination of Four 0 0
7-4.6C2 – Over Pet Limit Combination of Eight 0 0
7-6.1A1 – Owns a Prohibited Animal 0 0
7-7.2A2 – Sale of Animals w/o Proper Certification 0 0
7-7.3D1 – Fail to Confine Rooster 0 0
7-7.4A1- Noisy Animal – 15 Consecutive Minutes or More 0 0
7-7.61 – Animals Used as Prizes 0 0
7-3.3A – Illegal Trapping of Animals 0 0
7-3.5A – Transporting Animal in Open Bed of Vehicle 0 0
7-2.4B2 – Fail to Quarantine at Vet 0 0
Grand Total 634 193
Shelter Intake Statistics
October – November YTD
Intakes
2009/10 2010/11 Variance % Change

Dogs 4,133 3,098 -1,035 Decrease 25%

Cats 1,369 1,219 -150 Decrease 11%

Other 565 542 -23 Decrease 4%

Total 6,067 4,859 -1,208 Decrease 20%

Note: Other includes Wildlife, Livestock, Exotic

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Shelter Statistics Outcomes
October- November YTD
Outcomes 2009/10 2010/11 Variance % Change

Adoptions 403 410 7 Increase 2%

Dogs 344 331 -13 Decrease 4%
Cats 59 79 20 Increase 34%

Redemptions 297 262 -35 Decrease 12%

Dogs 282 247 -35 Decrease 12%
Cats 14 12 -2 Decrease 14%
Other 1 3 2 Increase 200%

Rescue/ Relocate 565 914 349 Increase 62%

Dogs 193 423 230 Increase 119%
Cats 132 178 46 Increase 35%
Other 240 313 73 Increase 30%

Euthanized 4,675 3,385 -1,290 Decrease 28%

Dogs 3,189 2,162 -1,027 Decrease 32%
Cats 1,165 1,003 -162 Decrease 14%
Other 321 220 -101 Decrease 31%

Miscellaneous 97 107 10 Decrease 10%

Dogs 63 60 -3 Decrease 5%
Cats 19 41 22 Increase 116%
Other 15 6 -9 Decrease 60%

Total 12,074 10,156 -1,918 Decrease -16% 15

Shelter Statistics Miscellaneous
October- November YTD
Outcomes 2009/10 2010/11 Variance % Change

Deceased Shelter 34 47 13 Increase 38%

Dogs 28 26 -2 Increase 7%
Cats 3 18 15 Increase 500%
Other 3 3 0 Same 0

Missing 21 39 18 Increase 86%

Dogs 12 19 7 Increase 58%
Cats 7 20 13 Increase 186%
Other 2 0 -2 Decrease 100%

Stolen 0 1 1 Increase 100%

Dogs 0 1 1 Increase 100%
Cats 0 0 0 Same 0
Other 0 0 0 Same 0

Total 55 77 22 Increase 40%

 A work instruction on reporting and documenting missing animals is currently under development.
 Inventory to kennel checks are being performed by supervisor to clear discrepancies

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Offsite Adoptions
October 1 – November 30
Pet Type
FY 09/10 FY 10/11

Dogs 24 7

Cats 0 0

Total 24 7

 Animal Services adopted 7 dogs during offsite events at the following:

 October 9 – Petsmart Greenville in partnership with Paws in the City; 1
Adoption
 October 16 – Indigo Apartments; 2 Adoptions

 October 17 – Pet Supply Plus in partnership with Paws in the City; 4

Adoptions
 October 3 – Spay Day at SPCA resulted in 16 animals micro-chipped.

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Spay/Neuter Subsidy Program
October 1 – November 30
FY09/10 FY10/11 % change
Applications Received 97 147 52%
Applications Approved 63 126 100%
Applications Denied 34 21
-38%
* Maximum Limit of 2 pets (0) (1)
Surgeries Performed 87 69 -21%

38% of the applications were denied due to the following:

•Non-Dallas residents;
•Failure to provide proof of public assistance;
•The guideline for the maximum limit of two pets was previously met.*

The current balance is approximately $140,901.

Balance from previous report - $147,833. Total expenditures reported in October report.

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Regulated Animals Permits
October 2010
# of
No. Period Issued Permit Holder Location
Animals
1 10/22/10 RP-2011-1 Texas Camel Corps 650 S. RL 4
Thornton

• No permits were issued for the month of November.

• Staff is initiating a review of this process and forms.

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Recent Changes and Updates
 Feral cat dens, donated by Companions for Life, have been
added to all the cat cages in Lost and Found.
 Addition signage has been added to point citizens to areas
of adoptable animals that may have been overlooked.
 Daily roll calls have been implemented for field personnel.
 Personnel attended training classes hosted by SPCA on
animal handling.
 It is anticipated the Quality of Life (QOL) Committee will
consider allowing flexible adoption fees. This meeting is
currently scheduled for December 13, 2010.
 The HSUS Report was received on November 22, 2010.
The QOL Committee will be briefed during the scheduled
January 24, 2010 meeting.

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 Updated Draft Mission
Statement
The mission of Dallas Animal Services is to
promote a clean healthy living environment for
animals and people through:
 Providing care and comfort to the animals it serves
 Striving to place all adoptable pets into loving
environments
 Encouraging responsible pet ownership
 Rescuing animals subjected to cruelty or neglect
 Enforcing local and State laws

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Updated Draft Core Values
 The mission statement, policies and practices
would all be done within the framework of our
core values.  Here’s a working draft of
possible core values:
 Compassion
 Teamwork
 Partnership
 Safety
 Education
 Communication
 Accountability

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