IN THE NAME OF ALLAH

THE MOST BENEFICIENT

&
THE MOST MERCIFUL
 PROJECT ON:

PREPRARED BY:

Kaleem Memon 3712

Muhammad Khalid 4222

Nighat Iqbal 3955
Rashid Saber 4569
Faizan Razzak 3951
H ISTORY & INTRODUCTION

 COMMENCEMENT OF BUSINESS
Mobilink (Pakistan communication limited), a subsidiary of
orascom telecom started its operations in 1994

 FIRST CELLULAR PROVIDER IN

PAKISTAN:
Mobilink pride itself in being the first cellular provider to
operate on a 100% digital gsm technology in Pakistan
POST PAID (INDIGO) PREPAID
(JAZZ) :
Mobilink for achieving its objectives offer both postpaid(indigo)&

prepaid (jazz) solutions to its customers.

 OVER 30 MILLION SUBCRIBERS:

M ISSION

To be a superior communication service company in

Pakistan which provides the best value to its
customers, employees, business partners and
shareholders?”
VISION

“TO BE THE LEADING TELECOMMUNICATION

SERVICES PROVIDER IN PAKISTAN BY OFFERING
INNOVATIVE COMMUNICATION SOLUTIONS TO OUR
CUSTOMERS WHILE EXCEEDING SHAREHOLDER
VALUE & EMPLOYEE EXPECTATIONS”.
V ALUES
 Commitment to Total Customer Satisfaction
 Passion for Business Excellence:
 Trust & Integrity
 Respect for People
 Responsible Corporate Citizen
O RGANIZATIONAL STRUCTURE
Chairman and CEO

VP and CFO

Executive Director

Chief Officer
Co-ordination

General General General General

Manager Manager Manager Manager
Marketing
IT Finance Admin &
PO
 Management
P MANAGERS

President and CEO

Rashid Khan
Chief Information Officer
Tariq Rashid

Vice President
Marketing
Bilal Munir
Sheikh
Vice President
Customer Care
Irfan Akram

Vice President
Corporate Affairs
Agha Qasim

Chief Technical
Officer
Ramy Reyad
Kamel
F UNCTION OF COMPANY
Mobilink GSM has the following five divisions:

(1) Marketing (sales and recovery department are

included in this)

(2) Finance department

(3) Customer services

(4) IT department (technical department)

(5) Human resource department

HR PRACTICES AT MOBILINK
P LANNING PROCEDURES OF MOBILINK GSM

•Mobilink believe that its people are its greatest asset. It takes great
pride in acknowledging the contribution each one of employee
makes.
•Focus on People Development and for that it ensure:
•Staff Mobilink with world class Professionals and ensure that the
right systems are in place to encourage them to develop to their full
potential.
•Create a collaborative and mutually supportive work environment
that encourages people to grow.
•Build a team of professionals who deliver expertise by participating
in business decisions.
•Develop Performance Management and reward systems underlying
our Business strategy.
• Aim to make Mobilink a great place to work
Sources for Recruitment
•Internal Advertisement, Databank, Advertising in the news
papers

•Head hunters Walk in candidates

•Colleges and Universities

•Internal vacancies are announced

•Candidates go through a series of interviews before final

selection
 Criteria for
Recruitment
Filling up of application form.

Telephonic interviews done of the candidate.

Candidates who pass through the telephonic interview are asked to
come for three hours intelligence and skill test at any local hotel.
At the end screened candidates are interviewed by floor supervisors
Candidate who get pass through the above test then interviewed by

• Floor managers
• Head of the department
• Contact center manager
• Contact center director
• Vice president.

Finally, candidate got selected & Candidates rejected or kept on file are sent
regret letters.
TRAINING & DEVEPLOPMENT
PRACTICES AT MOBOLINK
Mobilink has two departments that look after
trainings which are:

•Organizational Development

•Quality Assurance and Training

REWARD SYSTEM
Employees as a Resource

Pay policies and programs for encouraging

 Employees behaviors

Advantage of paying above the market

Weekly progress report

Compensation and benefit plans
 

Separate department

Deals in Staffing & Compensation planning

Info regarding employed and its performance

Plans are based on Performance

S lary policy
a
Open a Bank Account in a specified bank
Forward Account number to HR
At time of Service Termination, Salary will be received
within 15 days up to time of date of his last working day

Promotion
Based on Merit & Seniority(experience)
Performs consistently to get reward in form of
Promotion

Bonuses
1 TO 3 months bonus subject on evaluation of
accomplished objectives
Reward Categories at Mobilink
Intrinsic and Extrinsic rewards include:
Smart/Quality work
Exceptional performance in a project
Targets achievements
Special assignments
Medical care
Life insurance
Vacations
Relocation
Credit advance policy provident policy/advance against provident fund
and a capping of gratuity
Recreation
Club Policy Travel
Education assistance policy
Mobile phone
Business mobile phone policy
Life insurance
Medical entitlement
Employee Relations in Mobilink
Following are the actions taken for successful employee relations
•Equality of employees

•Health & safety

•Medical Benefits

•Vacations

•Education Assistance Policy

•Mobile Phone Policy

 HR BASE
SWOT ANALYSIS
Strength
MOBILINK has the latest employee training and
development approaches. Therefore it can adapt to
all sorts of change and bring immediate
improvement in work practices whenever the need
arises.

MOBILINK hires only the most highly qualified and

exceptionally intelligent and energetic people.
The company has a very well balanced and realistic
incentive program.
 The main focus of MOBILINK is on developing better
people not just better employees.

Weaknesses
The employees are supposed to work at late night
without being paid additionally. This creates mental
tension.

Certain non financial rewards such as “employee of the

year” which is used as motivation tool are not properly
communicated to the employees regarding their
importance.
The most common complaint that is heard by the
employees is the biasness of immediate
bosses. That creates a sense of concern with
in the employees.
 Opportunities
Mobilink is the market leader due to this opportunity
company can discover great potential through the
future graduates as every generation is being
taught in more effective manner that leads to
better growth.

MOBILINK can recruit the “cream of graduates”

every year and utilize their improved knowledge
and abilities.
 With the expansion in the company business in
Pakistan, the HR department can be expended in
order to manage diversity of workforce.

Threats
Due to entering of new companies in cellular industry the
competition has been enhanced. Like other areas HR
departments is facing the threat of employees
switching from Mobilink to other companies.

The skilled and qualified workers are being attracted by the

other cellular phone & multinational companies.
DATA ANALYSIS
 SAMPLING
•We conducted survey of mobilink at karachi head office 
located in NTO building.

•Our sample size is 10 which consist of both managerial and 
non managerial staff.

 
Culture
1.I can speak up about mistake I made
2. In our company people are important
3. We have a great company spirit, it is a good place to work in,
4. We always look for better ways of doing work
5. As a company we try to be the best at what we do
Culture
6. I feel there are opportunities for career advancement within the company.
7.There are sufficient variety and challenges in my work
1. I can speak up about mistake I made

2. In our company people are important

3. We have a great company spirit, it is a good place to work in,

4. We always look for better ways  of doing work

5. As a company we try to be the best at what we do

6. I feel there are opportunities for career advancement within the company.

7.There are sufficient variety and challenges in my work
Customer Focus
1. We are flexible and quick to respond to customer.
2. We care about our customer
3. Our service is better than our competition
4. We always try to give what our customer wants
Business Process
1. Less than 20% of my time is wasted in non productive effort.
2. I can generally influence the way things are done here
3. New initiative changes are well managed.
4. I am able to manage my workload effectively.
Communication
1. I have opportunities to express my views and ideas.
2. Our manager / supervisor get us together regularly to talk about the business
and our department.
3. I get balanced feedback about my performance.
4. I know what we are trying to achieve as a company.
5. Company keeps us well informed about changes which are planned.
Leadership
1. My manager treat employees fairly.
2. My manager / supervisor motivates me to do the best I can
3. I have confidence in Sr.Manager ability to run the business.
4. The management team set a good example in their dealing with people..
Opinion
1. Considering every thing how would you rate your overall
satisfaction with your company at the present time.
2. How satisfied are you with the recognition you receive for doing a
good job.
3. How satisfied are you with the following aspects of your job.
Being treated with respect
training you receive
Physical working condition
Promotion opportunities.
Team
My Manager:
1. Spent time with people at their place of work.
2. Encourage people to approach him when they need to.
3. Listen to views and ideas of his team
4. Knows what is important for his people
5. Respect and work together with his team.
CONCLUSIONS
CULTURE
• Majority of the employees of mobilink are satisfied with culture &
environment of company as for them it is a good place to work and
grow.

CUSTOMER FOCUS
• Being a service provider company mobilink is highly customer
oriented.

BUSINESS PROCESS
• employees spend most of their time in productive work . Employees
within their limits have influence on work.
COMMUNICATION
•employees at mobilink can communicate freely and can share their views
and ideas for the beneficial of company.

LEADER SHIP
• Managers of mobilink lead their sub-ordinates fairly and motivate their
employees on about their work.
• Managers are capable of what they are doing.

OPINION
•We got different opinion of different employees about their job satisfaction
aspects & we got following reason of job satisfaction.
Being treated with respect
training you receive
Physical working condition
Promotion opportunities
TEAM
•Team management matter almost at mobilink & employees feel good with
team working.
THANKS