THE DABBAWALAS, FEEDING MUMBAI

PRESENTED BY:
DRASHTI BHATT(11)
DRASTI DOSHI(16)
SHRUTI KURUP(29)
SNEHA PALLAVI(39)
BINAL RAJPOPAT(65)
 DABBAWALA’S
The word “DABBAWALA” means- “LUNCH

BOX DELIVERY MAN”.

Originated when India was under British rule.
Highly specialized service in Mumbai.
They have become an essential part of
Mumbai’s social fabric.
 N.M.T.B.S.A.
 N.M.T.B.S.A.-Nutan Mumbai Tiffin Box
Supplier’s Association.
 Inception- Started IN 1880.
 Type of Organisation- Charitable Trust,
Registered in 1956.
 Avg. Literacy Rate- 8th Grade Schooling

 Total Area Coverage- 60 kms of Mumbai

 Member Strength - 5000

 No. of Tiffin's Processed- 200,000 Tiffin Boxes

Daily
ORGANISATION HIERARCHY
MANAGEMENT MANTRA
Efficient utilization and resources

Team work and interdependence

Negligible dependence on technology

Low operational cost

Logistical efficiency

Operational flexibility

Time management
 SWOT ANALYSIS
STRENGTH:

SWOT ANALYSIS
 SIX SIGMA
Six Sigma is a business management
strategy originally developed by
Motorola, USA in 1986.
Six Sigma seeks to improve the quality of
process.
A six-sigma process is one in which
99.99966% of the products
manufactured are statistically expected to
be free of defects.
Economist news magazine reported that
dabbawalas are a model of Six Sigma
management, holding a delivery
accuracy rate of “99.9999%.”
They steal all attention just because their
service is of Six Sigma quality
FEATURES OF THEIR CHAIN
SUPPLY
0% Fuel
0% technology
0% investments
0% disputes
99.999999% performance
100% satisfaction.
 SOME HIGHLIGHTS
Error rate: 1 in 16 million transactions.
Six sigma performance
Technological backup: nil
Cost of service:Rs.250-300 pm
Approx annual turnover:Rs.36 cr
Earning:Rs.4000-5000/month/dabbawala
Diwali bonus: one month salary by customers
No retirement age
Service on through all hurdles
 How have the dabbawalas
responded to the changing context
of Mumbaikars???
FELICITATION:
•World record in BEST
TIME MANAGEMENT
with Six Sigma rating.

•Name in “Guinness Books

of world record”.

•Registered with Ripley’s

“believe it or not”

•Participated in “DEAL YA
NO DEAL CONTEST” by
Sony entertainment
television.

•Invited in marriage of
HON. PRINCE CHARLES of
England on 9th April,
2005.
 
 A BASIC MANTRA:
“The harder you hold on to old customers,
the quicker you find the new ones.”