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Chapter 1
Introduction to Electronic
Commerce
Contents
E-Centre
Definition 2
“The application of advanced
information technology to
increase the effectiveness of the
business relationships between
Trading Partners.”
FTP Advertising
Email Credit Card
VoiceMail transfer
Conference
EDI
Bulletin Boards
On-line
Catalogues
Marketing
Stockbroking
Many, many
more
Components of Electronic
Commerce
Communications
Standards
Software
Communications Options
Telephone Networks
- Dial-up Connection - Local Area Networks
- Leased Line - Wide Area Networks
- Intranets
ISDN
- Extranets
- Basic Rate
- Primary Rate
Satellite
Value Added Networks The Internet
(VANs) - Messaging
X.400 an International - File Transfer
- Telnet
Standards Organisation
- WWW
(ISO) standard for secure
- XML
messaging
Standardisation
Each company
needs three
different standards
in order to do
business with its
trading partners
Trading Using a Single
Agreed Standard
Each company
requires only ONE
standard in order
to do business with
its trading partners
Electronic Commerce
Software Functions
Teleconferencing
enables people
anywhere in the world
to hold ‘face-to-face’
meetings
Integrated Systems
Intranets
Database Publishing
Knowledge Management
Supply Chain Electronic
Commerce
Stock Control
Just-In-Time Deliver
Transportation
Warehouse Management
Stock Control
In addition to helping
retailers, barcodes on
packaging and pallets
can help managers
optimise the
warehousing availability
Business-to-Consumer
Electronic Commerce
Database Applications
Kiosks
Internet Store Fronts
Downloadable Software and Software
Support
Internet Auctions
Advertising on the Internet
Interactive TV
Database Applications
Holiday
bookings at a
travel agent
rely on
Electronic
Commerce
Internet Store Fronts
Amazon is one of
the best known
Internet store
fronts, selling not
only books, but
music, videos,
toys
and “eCards”.
The Impact of Electronic
Commerce on the Business