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6 A common purpose
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6 Specialisation of tasks
6 A management structure
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6 Õ e quality of management is a major determinant of t e quality of
organisational performance
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All Sizes of
Organisations
ͻ Small a xarge

All organisational areas ʹ All types of Organisations

Management
Manufacturing, Marketing, ͻ Profit a Non-Profit
is needed in
Accounting, HR, IÕ ...
...
ͻ Small a xarge

All organisation
levels
ͻ Bottom a Õop
 


6 Management is a goal oriented process t at involves t e allocation of

resources and t e coordination of t e talents and efforts of a group of
people.

Gilbert et al (1995)
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Management as a craft Management as a

6 Articulation of ideas profession
6Structuring t e vision 6 Education
6 Interpretation 6Standards
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6 xevel
- Senior ʹ Strategic, broad view
- Middle ʹ Coordinating & organising, mid-term view
- Operational ʹ Supervisory, day-to-day focus
6 Function
- Specialist areas of expertise, e.g. accounting, marketing
6 Degree of involvement in core activities
- xine manager ʹ directly involved in creating and delivering goods or
services
- Staff Manager ʹ provides support services to a line manager, e.g.
Human Resource Manager
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Planning Organising Empowering Controlling

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Special knowledge Ability to Visualise situations
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6 Ability to transform ideas into words and actions
6 Credibility among colleagues, peers, and subordinates
6 xistenining and asking questions
6 Presentation skills ʹ spoken format, written and/or grap ic formats
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6 Coac ing and mentoring skills
6 Diversity skills: working wit diverse people and cultures
6 Networking wit in t e organisation
6 Networking outside t e organisation
6 Working in teams ʹ cooperation and commitment
 


6 2sing information to solve business problems
6 Identifying opportunities for innovation
6 Recognising problem areas and implementing solutions
6 Selecting critical information from masses of data
6 2nderstanding of business use of tec nology
6 2nderstanding of organisation͛s business model

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6 Contributing to corporate mission/departmental objectives
6 Customer focus
6 Multi-tasking: working on multiple tasks in parallel
6 Negotiating skills
6 Project Management
6 Reviewing operations and implementing improvements
6 Setting and maintaining performance standards internally and externally
6 Setting priorities for attention and activity
6 Õime management
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Efficiency Effectiveness

How well ave resourcess Extent to w ic goals are

been used ac ieved
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6 üeep up wit current business news
6 Read books about good and bad examples of managing
6 Observe managers and ow t ey andle people and situations
6 Õalk to managers about experiences ʹ good and bad
6 Get experience in managing by taking on leaders ip roles in student
organisations
6 Start t inking about w et er or not you would enjoy being a manager.