Unleashing Intelligent Communications

for Midsize Business

Launch Overview For Customers

May 2, 2006

© 2006 Avaya Inc. All rights reserved.

 What’s New - May 2006 Announcements
Intelligent Communications for Midsize Business
Driving competitive advantage from complete communications
solutions with simplicity, value, flexibility and choice

Avaya MultiVantage® Express Best In Class Applications

All–in-one packaged communications IP Telephony
solution running on a single server, that Messaging
is easy to manage, backed by leasing Mobility
and services options Meet-me Conferencing
Call Center
S8400 Media Server
A smooth migration path to IP telephony Flexible Deployment Choices
and new applications with a simple
blade-server for both existing Prologix Integrated packaged solutions
and new customers Simple deployment and management

Definition: Midsize business means organizations with

100 to 500 employees, across all vertical markets
including business, government and non-profit, who can
be further segmented by their communication needs.
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 2
 Midsize Business Needs
The Need:
Complete communication solutions that are simple
to buy, use, and manage - that deliver competitive
Your Business Drivers:
advantage and levels of capability previously • Value, Quick ROI, TCO
reserved for the largest firms • Investment protection
• Minimize disruption
• Limit resource requirements
The Path: • Enable governance/compliance
Integrated solutions you own or lease
that allow you to evolve to new
applications on your own schedule,
and grow as your business grows

The Result:
Competitive advantage from a Mobile and
more efficient, responsive and Distributed
productive midsize organization Employees
Demanding
Customers
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 3
 Positioning of New Solutions
Meeting the different needs of different customers

Basic Mainstream Strategic

Communicators Communicators Communicators

S8720
a-la-carte solution

Midsize (500)
Organization Size

S8400 S8500
a-la-carte solution
MultiVantage a-la-carte solution

Express

S8300
a-la-carte solution

SMB (100)
Avaya SMB Solutions, including IP Office and others by country

Competitive value of Communications

© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 4
 Introducing Avaya MultiVantage Express Available June 2006
Globally

Complete Solution for Midsize Business

Suite of ready-to-use integrated software applications
– Installation (for channel) in less than 2 hours with one DVD and wizards
– Up to 500 users provided with telephony, messaging, mobility, conferencing,
and management applications (scaling to 1000 users in later releases)
– Call Center application included to support up to 50 agents with integrated
reporting; CTI included to enable all kinds of 3rd party integration
Resident on a Single Server
– Using proven, existing Avaya S8500 servers
– Leveraging full Avaya portfolio of phones, gateways, additional applications
Built for BusinessPartners, designed with their input
– Easy for partners to design, price, sell and install
Financing Options from Avaya Financial Services
– Aggressive financing covers system, installation, training, maintenance
– Cash infusion: 25% of system cost in cash to help transition (leases, migration, …)
Full range of services from Avaya and BusinessPartners
– Business consulting, IP & mobility readiness, network design/optimization
– Installation, maintenance, proactive remote monitoring, managed services
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 5
 Avaya MultiVantage Express
Integrated Software Applications
Telephony
– Full Communication Manager feature set
– Supports any mix of IP, WiFi, traditional phones
Messaging
– Integrated “AUDIX” voicemail, Desktop GUI access
Auto Attendant
– Customizable greetings, prompts, directory access
Mobility (enabled for all users)
– One number accessibility, Nokia and other mobile clients
– IP Softphone, Easy phone & follow-me user configuration
Conferencing
– Integrated 6-party meet-me audio conferencing
Call Center
– ACD for up to 50 agents
One single user license
Reporting provides all capabilities
– Call detail reporting, call center reporting
All running on a single server
Complete CTI (Application Enablement Services) with one administration
– Web Services, CSTA/XML, JTAPI/TSAPI Integrated management tools
– Enables partner solution extension with no extra costs for IT
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 6
 Avaya MultiVantage Express
Flexible Deployment Choices
Standard S8500 Linux server
MultiVantage Express applications

Up to 4 distributed gateways PSTN

G250 G350 G700 stackable

G650 stackable

Analog, digital
LAN, WAN, WiFi phones

IP Softphone
PC voicemail application
PDA Softphone
IP phone WiFi phone Browser-based configuration apps
VPNremote IP phone at home
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 7
 Customer Benefits of MultiVantage Express
One Complete Communications Solution
– Communications applications that increase efficiency and improve productivity

One Single Server

– Provides easy administration & maintenance

Lower cost of Administration

– Users can self administer using My Phone and Follow Me applications

Better Management
– With built-in call logging reports

Improve Productivity
– Using conferencing, corporate wide voicemail
– Use of mobility applications for traveling executives, sales

Higher Customer Satisfaction

– With enhanced customer routing, built-in Call Center reports

© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 8
 Introducing the Avaya S8400 Media Server Available May 2006
Globally

S8400
blade
Co-resident Linux server blade supporting latest
voicemail Communication Manager 3.1
– Integrated or external voicemail options
– Can add all standard mobility, contact
center and collaboration applications
“Gentle” evolution to IP for current
Prologix customers and S8100/IP600
or – Easy two board swap upgrade
– Protect CMC/G600 gateway investments
G650 – Configuration, boards, phones retained
+ – Incrementally add IP endpoints
Prologix
Compact solution for new customers
– Lower-cost traditional/hybrid choice
Expandable up to 5 G650s in a stack
Small network distribution
– Control up to 5 gateways (G250, G350,
G700) with local gateway survivability
Scalable up to 900 lines + 400 trunks
– 1300 total lines/trunks vs. 900 for Prologix
Distributed IP phones and Gateways
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 9
 Customer Benefits of the S8400
For New Customers
• Cost Effective System
• For basic communicators seeking core telephony and messaging
• Cost effective for digital and hybrid designs (leveraging G650 gateways)
• Growth Capabilities
• Can accommodate growth to higher end of midmarket range or
eventual shift to other off-board servers
• Application enablement
• Add on applications that will improve customer service & productivity
• Customer choice of technology
• Customers can migrate to IP telephony at their pace and pace
For Existing Customers – Prologix, CSI, IP600, S8100
• Investment protection by reusing many components
• Up to 50% of existing investment can be re-used
• Simple and quick migration
• Packaged migration kit, simple two-board swap, TN form factor
• Easy migration of system translations reducing down time
© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 10
 The Avaya Advantage
Complete communications solution
– MultiVantage Express: most complete suite of communication applications
– S8400: incrementally add full suite of Avaya MultiVantage applications
– Most competitors require additional application servers, hardware options,
access points, or software licenses – adding cost and complexity
Simple to deploy and manage
– MultiVantage Express: rapid installation, single server simplicity, common
administration
– S8400: simple migration path for existing customers, and a compact solution
for new customers
Evolving to Intelligent Communications at your path, pace
and choice
– Evolutionary growth in scale, deployment, financing and technology
– While providing investment protection and minimizing risk

© 2006 Avaya Inc. All rights reserved. NDA until 2 May 2006. For analyst use only, not to be distributed. 11