Business Communication (Listening & Non Verbal Communication)

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Business
Communication
(Listening & Non
Verbal Communication)
prince dudhatra-9724949948
Communication
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Communication is a Series of Experiences of
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Hearing
Smell
Seeing
Touch
Taste
Organizational Communication
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What are the most common ways we
communicate?
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ages
al Im
u
Vis
Communication
Bod
o rd y Lan
n W g ua
itt e ge
W r
LEVELS OF COMMUNICATION
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COMMUNICATION
Total Communication Process
Steps of Listening
1. Hearing
2. Interpretation (listener’s vocab,
knowledge and experience)
3. Evaluation ( judgement:to believe or not)
4. Response (may be in words or in body
language)
VALUE OF LISTENING
Improving Listening Skills
Methods of Non-Verbal Communication
 Non-Verbal aspects of written communication

1. Color (uniform of different depts, white, red, green, black)
2. Pictures (pics in Brochures, posters, advertisements)
3. Diagrams
4. Graphs and Charts
5. Maps
6. Signs and signals( +, Danger,)
7. Auditory symbols( sirens, whistles, bells, buzzers, beeps)
BODY LANGUAGE
TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE”
Body Language Communicates a
lot…..
Eye Contact
Facial Expression
Smile covers the most part of facial expression:
Smiling is a powerful cue that transmits:

Happiness
Friendliness
Warmth
Liking
Affiliation
Gestures
Gestures is the verbal or non – verbal body movements
used to express or emphasize an ideas, an emotion or a
state of mind. It includes the physical movement of
hands, legs, arms, head
POSTURE &BODY ORIENTATION:
Paralinguistic
(Non-verbal aspects of the spoken words)
• Tone (quality of the voice)
•Volume (Loudness or softness)

•Pitch (high or low note on the scale)
•Speed
•Pronunciation
•Accent (BPOs)
•Stress (on particular words can change the meaning)
•Hesitations and non fluencies (Mmmm,oh,ouch,ahem)
•Silence (anger, displeasure, blankness, dead silence,
embarasing silence)
Improving Body Language
Making Communication Effective
Success for YOU…
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Thank You

Business Communication (Listening & Non Verbal Communication)

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Business Communication (Listening & Non Verbal Communication)

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 Non-Verbal aspects of written communication

Smile covers the most part of facial expression:

Smiling is a powerful cue that transmits:

•Volume (Loudness or softness)

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