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Group-C
Group Members Name
2 Rashmi Majwelkar
2 Priyanka Tiwari
2 Priya Shanbang
2 Ankita Satam
Ohy to Conduct a Training Needs Analysis
Listening
Negotiating
Coaching
Strategic planning
Problem solving
Communication Skills
Identification of Training Needs
|raining need identification is a tool utilized to identify what educational courses or
activities should be provided to employees to improve their work productivity.
Here the focus should be placed on needs as opposed to desires of the employees
for a constructive outcome. Identification of Training needs are done on three
level:
2 training and development needs are those relating to the
competence of individuals in their jobs, what those individuals do in their jobs,
and what they should do to ensure that the organization is able to meet its
objectives. An example of this could be the ability to care for customers.
2 training needs are those which relate to skills, knowledge and
attitudes an individual must have to carry out a job irrespective of who he or she
is. An example could be a typist requiring word-processing skills, or a operator in
a call centre knowing how to use the software and the knowledge of relevant
products or services.
2 x 0personal) needs relate to the needs of the individual jobholders. For
example, a manager may wish to learn keyboard skills in order to be more
effective in his or her job, even if this is not a prerequisite for the job. This will
also include interpersonal skills development.
Steps in Conducting a need
assessment
ë Determine and define the
of the Assessment. 0Ohat do
you want to know?)
ë Identify the |
V
. 0From whom are going to collect
information and data?)
ë Establish a
. 0How are you going to select
a group of individuals that will represent your target population?)
ë O
. 0How do you plan to collect data?)
ë x
|
. 0Ohat instruments and techniques
will you use to collect data.)
ë O V. 0How will you analyze the data?)
ë
O
. 0Ohat and how will decisions be made?)
|