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13.1
LEARNING OBJECTIVES
DIFFERENTIATE DECISION-SUPPORT SYSTEMS (DSS) FROM GROUP DECISION-SUPPORT SYSTEMS (GDSS) DESCRIBE COMPONENTS OF DSS & GDSS *
13.2
LEARNING OBJECTIVES
DEMONSTRATE HOW DSS & GDSS ENHANCE DECISION-MAKING DESCRIBE CAPABILITIES OF EXECUTIVE SUPPORT SYSTEMS (ESS) ASSESS BENEFITS OF ESS *
13.3 2002 by Prentice Hall
MANAGEMENT CHALLENGES
DECISION-SUPPORT SYSTEMS GROUP DECISION-SUPPORT SYSTEMS EXECUTIVE SUPPORT SYSTEMS *
13.4
DECISION SUPPORT SYSTEM MODEL DRIVEN DSS: Uses models for what-if and other analysis DATA-DRIVEN DSS: Allows extraction, analysis of information from databases *
13.6
TPS
USER INTERFACE
USER
13.7
13.11
GENERAL ACCIDENT INSURANCE: Customer buying patterns, fraud detection BANK OF AMERICA: Customer profiles FRITO-LAY: Price, advertising, promotion selection *
13.12 2002 by Prentice Hall
DECISION SUPPORT SYSTEM BURLINGTON COAT FACTORY: Store location, inventory mix KEYCORP: Targeting direct mail marketing customers NATIONAL GYPSUM: Corporate planning & forecasting *
13.13 2002 by Prentice Hall
INTERACTIVE COMPUTER-BASED SYSTEM FACILITATES SOLUTION OF UNSTRUCTURED PROBLEMS BY DECISION MAKERS WORKING AS GROUP *
13.15
13.16
13.17
TOOLS OF GDSS
ELECTRONIC QUESTIONNAIRES ELECTRONIC BRAINSTORMING IDEA ORGANIZERS QUESTIONNAIRE TOOLS TOOLS FOR VOTING, SETTING PRIORITIES *
2002 by Prentice Hall
13.18
TOOLS OF GDSS
STAKEHOLDER IDENTIFICATION & ANALYSIS TOOLS POLICY FORMATION TOOLS GROUP DICTIONARIES *
13.19
ELECTRONIC MEETING SYSTEM (EMS) COLLABORATIVE GDSS: Uses information technology to make group meetings more productive facilitates communication decision making *
13.20
13.24
c h a p t e r
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13.25