Lecture 2 Instructor Zia-ur-Rehman Email ziaurrehman12@hotmail.

com

The Interrelated Activities: o Forecasting o Capacity planning o Scheduling o Managing inventories o Assuring quality o Motivating and training employees

Forecasting Weather and landing conditions Seat demand for flights Growth in air travel

Capacity Planning
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Ensuring the maintenance of cash flow and generating reasonable profit. The adjustment of flight timings and destinations that could maximize profits.

Scheduling
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Maintenance of flight schedule Schedules of on duty pilots and flight attendants Scheduling of ground crews, counter staff, and baggage handlers.

Managing Inventories
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Managing inventories such as: Foods and beverages First-aid equipment In-flight magazines Pillows and blankets Life preservers

Assuring Quality
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Quality Assurance: It is essential in flying and maintenance operations. Emphasis on safety and important in dealing with customers at ticket counters, check-in, telephone, electronic reservations and curb service where the emphasis is on efficiency and courtesy.

Motivating and Training Employees

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Employee motivation and training in all phases of operations.

Locating Facilities Locating facilities according to managers decisions on which cities to provide service for, where to locate major and minor hubs.

The operations function consists of all activities directly related to producing goods or providing services. It exists both in manufacturing and assembly operations. Assembly Operations: Buying components such as, frames, tires, wheels, gears and other items for suppliers and then assembling a bicycle. Contd.

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Fabrication of work: The factory might do some of the fabrication work itself, forming frames, making gears and chains and buying mainly raw materials, spare parts and other materials such as, paints, nuts, bolts and tires.

 

Passenger Services, Training Programs, Passenger Service Standard Ground Services, Equipments & Technologies, Training Programs, Ground Service Standard Cargo Services, Equipments & Technologies, Training Programs, Special Handling Cargo Service Standard, Track & Trace, Cargo Easy Pay, Cargo Cool Care, Import Collection Screen New

Passenger Handling Services Ground Handling Services Cargo Handling Services




Private Jet Services Premium Airport Services

 Check-in and Ticketing Boarding and Arrivals Baggage Lost and Found VIP Meet and Greet Services Special passenger handling First Class Lounges Porters and Wheelchairs

 Training

program enables newly or experienced staffs to gain and develop essential knowledge  Understanding and skill for passenger services agent role.  Improved technical and customer service skills to assist passengers according to airline service standards.  Indicate a preparation for ground crew duties in order to build up effective delivery of airline customer standards.

General Knowledge (airport code and airline code) Check in Procedure Basic Ticketing Personality Passenger Document Immigration Procedure Flight Procedure Dangerous Goods Regulations for Passenger Service Baggage Allowance Irregularities Handling Special Passenger Handling Boarding Announcement Boarding Gate Airport familiarization

Loading and off-loading baggage Interline baggage Cleaning of aircraft cabins and cockpit Cabin Service Marshalling Flight Operations Dispatch Weight & Balance and Load Control Towing Push back Water & Lavatory service Ground power Air start Air-conditioning ULD Control Crew transport

Basic ramp safety and security First Aid Emergencies Ramp Procedures Aircraft Types, Aircraft Handling, ULD Type, ULD and Baggage Handling, Loading Systems, Door Opening, Marshalling, Dangerous Goods Regulations for Ramp and Warehouse Personnel

Facility Specification Total facility size 55,370 square meters Cargo warehouse 39,744 square meters Operations, offices and staff facilities 15,626 square meters Cargo throughput capacity 400,000 tons/ annum 2,500 square meters of cold storage area 456 position ETV system with 2 TVs Cold storage for built units in ETV system Secured storage for built units in ETV system 16 ten-foot elevating built/ break positions 4 twenty-foot elevating built/ break positions Automated Storage and Retrieval System (ASRS) 398 bins 2 powered ULD by-pass lanes with in-line scales served by 6 docks landside interface 26 landside loading bays 13 airside dolly loading doors

Basic Cargo (Warehouse/Document) Cargo entities& Organization Introduction to Cargo Handling Facilities Aircraft Type Basic Air Waybill Air cargo Acceptance (General Cargo) Air cargo Acceptance (Special Cargo) DGR Awareness Basic load Export work flow Import Work flow

Transit & Transfer process E-customs & Paperless Code and Definition Technical English Liability and Claim Cargo Security
Dangerous Goods Regulations for Dangerous Goods Acceptance Personnel (Category 6) Dangerous Goods Regulations for General Cargo Acceptance Personnel (Category 7) Dangerous Goods Regulations for Ramp and Warehouse Personnel (Category 8)

 

 

Arrival Agent meets guest arrival gate with welcome signboard. With or without electric cart agent takes the guest to the immigration via special prearranged channel and assists them through the process. At the baggage reclaim area, BFS assists our guest through customs and onward to the arrival curbside and to their ground transportation.

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Departure The guest is met at departure level agent with welcome signboard. The agent accompanies our guest to check-in counter and assists with the check-in process. After check-in, our guest is assisted through immigration formalities and onward to the boarding gate, or to premium lounge.

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Premium Lounge Service premium lounge with comfortable seating, complemented with light refreshment, fresh fruit, both alcoholic and non alcoholic drinks. To ease the stress of long flights, our lounge is also equipped with shower facilities and massage chairs. Internet Wi-Fi connection, newspapers and magazines in various languages are also available to all lounge guests.

24 Hours Limousine Service provided by (Airport of Hotel) Limousine service is available upon your request, please inform our agent to assist you when you arrive at the airport.