NON VERBAL COMMUNICATION FOR TRAINERS

Non Verbal Communication

Non-Verbal Communication
Gestures should be observed in clusters to provide a more accurate picture of person being observed Each gesture is like a sentence The sum total of postures and gestures relate a nonverbal story

What are the ways of non verbal Communication?

Smiling there is nothing like a smile and pleasant face to greet a participant, especially if he/she has a complaint. Eye contact always look into your participants eyes. Directly address participants. How you look personal grooming has a big impact on your participants. Let participants know you take seriously your position. Shaking hands when shaking hands with a participant a firm and professional handshake is expected.

Key Points and Learning

It can take a lot of effort to communicate effectively. However, you need to be able to communicate well if you're going to make the most of the opportunities that life has to offer. You need to communicate your ideas clearly and effectively, and understand much more of the information that's conveyed to you. As either a speaker or a listener, you're responsible for making sure that the message is communicated accurately. Pay attention to words and actions, ask questions, and watch body language.

NERVES: THE MURPHY MONKEY

A question a show of hands, A short icebreaker, A discussion, A volunteer or Simply a reference to one or more of the participants All these are ways of putting the monkey on their backs for a few moments.

Using Your Voice

PROJECTION ARTICULATION MODULATION PRONUNCIATION ENUNCIATION REPETITION SPEED
Speak Louder than Usual; throw your voice to back of room

Dont swallow Words. Beware of verbal tics (refer notes) Vary tone and pitch; be dramatic, confidential and / or triumphant Watch tonic accents; check difficult words; beware of malapropisms (refer notes) Over emphasize. Accentuate syllables Repeat key phrases with different vocal emphasis Use delivery speed to manipulate the audience; fast delivery to excite and stimulate; slow delivery to emphasize, awe, dramatize, and control.

 7% WORDS

Words are only labels and listeners put their own interpretation on speakers words

38% PARALINGUISTICS

The way in which something is said (ie: accent, tone, inflection, etc) is very important to a listeners understanding

55% FACIAL EXPRESSIONS

What a speaker looks like while delivering a message affects the listeners understanding most
Rsearch Source: Albert Mehrabian

LIGHTHOUSE TECHNIQUE

Sweep the audience with your eyes, staying only 2-3 seconds on each person unless in dialogue. This will give each participant the impression that you are speaking to him / her personally and ensure attention, in the same way as the lighthouse keeps you awake by its regular sweeping flash of light.

TYPES OF BODY LANGUAGE

POSTURES & GESTURES

How do you use hand gestures? Sitting position? Stance?

EYE CONTACT

Hows your lighthouse?

ORIENTATION

How do you position yourself in class?

PROXIMITY

How close do you sit / stand to participants?

LOOKS / APPEARANCE

Are looks / appearance / dress important?

EXPRESSIONS OF EMOTION

Are you using facial expressions to express emotion?

 Dont be tempted by manual props (pens, pointers, spectacles etc) Dont keep loose change in your pockets Be aware of your verbal tics and work on eliminating them (I.e. OK! You know and so forth Now) Watch out for furniture! Avoid closed or tense body positions Dont worry about pacing, leaning, etc Check your hair/tie/trousers/dress before standing up.

THANK YOU ALL Have a Great Training Experience