Q!

for Finance
IT Capacity & Performance Management

Knowing the core. Smarter Decisions.

A e m p re sa : Q u a n ti ta

Nosso objetivo: dar aos nossos clientes toda a plataforma de

Solues Analticas em Tempo Real

para criarem empresas de latncia zero e otimizarem a experincia e retorno de seus clientes e acionistas.

Misso:

Executar anlises automticas que gerem benefcios econmicos!

Controle,

reas clientes

Marketing, Vendas, Finanas, Mercado de Capitais, Operaes, Performance e Riscos Corporativos

Knowing the core. Smarter Decisions.

Solues Analticas
Performance Corporativa Vendas e Marketing
(multicanal)

Operaes e controle

Mercado Financeiro e de Capitais

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Knowing the core. Smarter Decisions.

Quantita

Servios e Tecnologia

Q! for Marketing
Dynamic Cross and Up-Selling Live Sales Forecast Scores and Propension Behavioral Targeting & Analytical CRM Web Analytics Competitive Intelligence

Q! for Finance
Market Screening Financial BehavioralTargeting Algorithmic Trading Fraud detection Risk Management Collection Scoring

Q! for Business
Corporate Performance Management Real Time Business Intelligence Business Predictive Modeling

Knowing the core. Smarter Decisions.

Q! for Finance Mercado de Capitais

Desempenho requisito para a competio

Estratgia do Negcio
Liderana no segmento Rapidez de aes e go-to-market Arbitragens e High Frequency Trading Maiores retornos Reteno e lealdade do cliente

Objetivos
Construo de um ambiente e procedimentos analticos utilizando a tecnologia Modelos de monitorao e determinao da capacidade corrente dos recursos de TI Modelos de determinao da utilizao mxima dos recursos de TI e drivers de performance;
Knowing the core. Smarter Decisions.

Performance & Capacity Management

Knowing the core. Smarter Decisions.

Performance & Capacity Analytics

Capacidade de Servio de Negcio Capacidade de Servio de TI Capacidade de Componente de TI

Alinhamento dos requisitos de negcio Gesto de nveis de serviosde TI, previses (forecast) e alinhamento com requisitos de negcio

Performance atual dos Servios de TI - Gesto tcnica de equipe especializada com conhecimento de todos os recursos de TI

Desempenho de componentes da infraestrutura de TI - Aes tomadas por equipes de suporte e manuteno do ambiente

Performance & Capacity Analytics -Anlise da influncia: relao da demanda por recursos computacionais e o uso destes recursos -Application sizing: estimativas de recursos para suportar os nveis de servios de cada aplicao -Modelagem: Previses do comportamento dos Serviosde TI dado um volume de trabalho. Principais tcnicas: anlise de tendncia, modelos analticos, simulaes
Knowing the core. Smarter Decisions.

BDC Banco de Dados de Capacidade

Processo de Gesto (contnua) da Capacidade da BVMF
foco na capacitao e acompanhamento da performance de TI
Componentes de hardware: PCs, servidores de arquivos, de web, de banco de dados, mainframes Equipamentos de rede: LANs, WANs, bridges, routers Perifricos: dispositivos de armazenamento, impressoras Softwares: sistemas operacionais e sistemas de rede, pacotes de software internos ou adquiridos

Gesto da Demanda

Capacidade de Servio de Negcio

Capacidade de Servio de TI

Capacidade de Componente de TI

Plano de Capacidade

BDC Banco de Dados de Capacidade

Knowing the core. Smarter Decisions.

Q! for Finance: os custos da baixa performance Potential to cause all the work to be scrapped Huge negative consequences of performance failure
Damaged customer relations Loss of business Loss of credibility Cost of delay & additional resources Performance defect identified during maintenance stage could cost 50 to 100 times more to fix as it would have cost during early stage of development lifecycle.

Knowing the core. Smarter Decisions.

Q! for Finance: Engenharia de Performance Process by which software is tested and tuned with the intent of realizing the required performance Performance categories
Speed Scalability Stability

Performance engineering helps IN

Increase revenue by ensuring optimum system performance Optimize provisioning & utilization of infrastructure Improve availability by resolving performance & scalability Reduce maintenance costs Avoid system failure requiring scrapping & writing off development effort Self impressive facts about the release

Knowing the core. Smarter Decisions.

Q! for Finance: Servios de Engenharia de Performance

Performance testing & sizing
Performance Regression Test, System Load testing, System Benchmarking

Performance tuning and optimization

Optimal tuning guidelines for production setup JVM, Pool, logs, App/Web server, DB, OS, etc. Effectively applying skills, technologies and tools

System diagnostics
End to end profiling, recommendations for overall system scalability

Capacity planning
Determine expected production capacity, Facilitate capacity management

Performance Centric development Client side performance engineering

Knowing the core. Smarter Decisions.

Performance Engineering Strategy

Knowing the core. Smarter Decisions.

Challenges in Performance Testing Performance engineering awareness Right tool selection Scripting expertise Physical/practical resource limitations on number of human users Appropriate Hardware setup Governing the behavior of simulated users according to a set of policies Consistent, repeatable actions Accurate measurement of response times Generation and comprehensive analysis of results
Knowing the core. Smarter Decisions.

Features in an Ideal Load Test Tool Support for popular protocols viz. Http, Https, AJAX, WAP, SMTP etc Integrated resource monitoring Simple and intuitive User interfaces and wizards Easy to use parameterization features Real time progress of the test runs Support for high concurrency of virtual users Sophisticated and comprehensive reporting and analysis capabilities

Knowing the core. Smarter Decisions.

Tools & Utilities

Performance Testing Web Servers
Apache IIS LoadRunner, SandStorm, Silk Performer, Jmeter, Grinder, Webload, OpenSTA,

Application Servers Databases

Apache Tomcat Jboss Weblogic Websphere Oracle MS SQL Server My SQL PostgreSQL

System Profiling

HP Deep diagnostics, Jprobe, DynaTrace, Jprofiler, YourKit, InfraRed GCViewer, HttpSniffer,

Knowing the core. Smarter Decisions.

Case I Background

Recognized market and thought leader in Workforce management Delivers Innovative solutions and solve complex workforcerelated issues. 30 million users per day in 30,000+ hiring locations. 500+ Fortune 1000 clients includes: the largest consumer goods, automotive, telecom, customer service, payroll services.

Challenges

90% of customers use Applet version of the application Support for load testing of the applets and java objects Affordable proof of concepts for pre sales activities

Knowing the core. Smarter Decisions.

Accomplishments
Defined Performance testing strategy and process Helped Client by setting up Test Lab with isolated LAN ( Completely free from other corporate network activity). Setup included
m 4, 2 GB RAM, 500 GB HDD 15 + Agent machines for launching Virtual users

9 servers: Dual 3.2 Ghz, PentiuApp/Web servers: IIS, Jboss, Weblogic, Apache Database servers: Oracle9, 10 & 11, SQL server2005 & 2008,

SandStorm support for load testing of applets and java objects Tested application with 5k concurrency levels Dedicated support for deployment and customization Improved customer satisfaction because of onsite benchmarking

Knowing the core. Smarter Decisions.

Case 2 Background
Leading telecommunication solutions and services provider Instant messaging solutions for mobile devices Innovative solutions for mobile and internet industry

Challenges
Load test product based on OMA IMPS mobile protocol Simulate concurrency of 25k online users

Knowing the core. Smarter Decisions.