Communication Skills

A Challenge
Please write a One Sentence Definition of
EFFECTIVE COMMUNICATION

Definition of Communication
The exchange of thoughts, messages, or the like, as by speech, signals or writing.

To express oneself in such a way that one is readily and clearly understood.

Good 2 Know
7%

Words 38% Tone Body Language / NV

55%

The Non Verbal Advantage

Body Language @ workplace

Body Language Simplified

Look interested Active Observation Reading People Have Eye contact

To Start With.
Lets get the listening right
Active Listening Reflective Listening Empathetic Listening

Communication and the Managers Role

What I need to communicate?

What I need to know ?

Communication Skills for Managers

Objectives
Open communication climate.

Effective speaking practices.

Effective listening practices.

Communication Skills for Managers

Create a Climate for Open Communication
Communication is a significant part of a manager's job. To build the competence and commitment of employees, a manager has to communicate effectively. A manager's job is to determine who needs what kind of information in what time frame. One way to improve the communication climate at your work site is to ask employees what information they need.

Most employees want to know about any changes and exactly how those changes will affect them.

Communication Skills for Managers

Let us Remember: Communication is a significant part of a manager's job. Employees want information that affects them. Trust is the foundation of a climate of open communication.

Communication Skills for Managers

Speak Effectively
To speak effectively, Do: Be generous. Be friendly and cordial. Call people by name. Paraphrase questions you are asked to make meanings clear. Vary your tone, pace, and volume to keep others interested.

Communication Skills for Managers

Speak Effectively
To speak effectively, Dont: Take things personally. Lose your poise. Take and defend a position without flexibility. Become angry. Threaten.

Face-To-Face
Thank you for now Mirror

and
Match.

Mirror and Match

Sentence structure. Tone of voice. Key words. Non-verbal body language. Speech style

The Role of Perception in Communication

Perception
process through which people select, organize, and interpret sensory input to give meaning

The Role of Perception in Communication

Biase
systematic tendencies to use information about others in ways that can result in inaccurate perceptions

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The Role of Perception in Communication

Stereotypes
often inaccurate beliefs about the characteristics of particular groups of people can interfere with the encoding and decoding of messages

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Obstacles to Effective Communication

Assumptions Fears
Reluctance to confront Ridicule, rejection, fear of being wrong

Authority relationships, Unmanaged stress Corporate culture

Payoffs to Effective Communication

4 A more professional image

4 Improved peer relationship

4 Less of stress

4 Greater acceptance of yourself and others

The Dangers of Ineffective Communication

When managers and other members of an organization are ineffective communicators, organizational performance suffers and any competitive advantage the organization might have is likely to be lost

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