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Word derivation I.

Complete the text with the correct form of the word in the column on the right Online _________ is the process whereby ___________ directly buy goods or services from a _______ shop in real-time, without an intermediary service, over the Internet. It is a form of ___________ commerce. An online shop, e-shop, estore, internet shop, webshop, webstore, online store, or virtual store evokes the physical ________ of buying products and services at a brick-and-mortar_________ or in a shopping center. The process is __________ Business-to-Consumer(B2C) online shopping. When a business buys from another business it is ___________ as Business-to-Business (B2B) online shopping.
Base word shop consume

electricity analog retail call know

I. Complete the text with the correct form of the word in the column on the right Electronic commerce,__________ known as e-commerce,
eCommerce or e-comm, refers to the _______ and selling of products or services over ____________ systems such as the Internet and other computer networks. However, the term may refer to more than just ________ and selling products online. It also __________ the entire online process of _____________ , marketing, selling, delivering, servicing and ______for products and services. The amount of trade conducted electronically has ______ extraordinarily with widespread Internet __________ .

Base word

buy electric

buy include develop pay grow use

I. Complete the text with the correct form of the word in the column on the right A large __________ of electronic commerce is conducted

Base word percent

___________ in electronic form for virtual items access

to premium content on a website, but _______ electronic


commerce involves the ____________ of physical items

in some way. Online retailers are sometimes ________ as e-tailers, and online retail is sometimes known as e-tail.


Whats a business? Business (noun): 1 commercial activity; a commercial organization. 2 somebody's regular occupation; work to be done or things to be attended to. 3 somebody's concern. OTHER WORDS: businessman/businesswoman (noun); businesslike (adjective); busy (adjective)

Telephone English*
Introducing yourself

Hey George. It's Lisa calling. (informal) Hello, this is Julie Madison calling. Hi, it's Gerry from the dentist's office here. This is she.* Speaking.* *The person answering says this if the caller does not recognize their voice. *http://www.englishclub.com/speaking/telephone_language.htm

Asking to speak to someone

Is Fred in? (informal) Is Jackson there, please? (informal) Can I talk to your sister? (informal) May I speak with Mr. Green, please? Would the doctor be in/available?

Connecting people

Just a sec. I'll get him. (informal) Hang on one second. (informal) Please hold and I'll put you through to his office. One moment please. All of our operators are busy at this time. Please hold for the next available person.

Making special requests

Could you please repeat that? Would you mind spelling that for me? Could you speak up a little please? Can you speak a little slower please. My English isn't very strong. Can you call me back? I think we have a bad connection. Can you please hold for a minute? I have another call.

Taking a message for someone Sammy's not in. Who's this? (informal) I'm sorry, Lisa's not here at the moment. Can I ask who's calling? I'm afraid he's stepped out. Would you like to leave a message? He's on lunch right now.Who's calling please? He's busy right now. Can you call again later? I'll let him know you called. I'll make sure she gets the message.

Confirming information

Okay, I've got it all down. Let me repeat that just to make sure. Did you say 555 Charles St.? You said your name was John, right? I'll make sure he gets the message.

Leaving a message in an answering machine

Hey Mikako. It's Yuka. Call me! (informal) Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.

Finishing a conversation Well, I guess I better* get going. Talk to you soon. Thanks for calling. Bye for now. I have to let you go now. I have another call coming through. I better run. I'm afraid that's my other line. I'll talk to you again soon. Bye.
*Had better: It means would find it more suitable, more to your advantage

Telephone Quiz
Question answer

When you pick up the Dial tone ringer 1 phone to call someone you receiver hear a __________ . If I'm not home leave a 2 message on my____ machine.

Directory answering dial

Sally must be talking to her Answer chat busy mom because I have been signal 3 getting a _____for two hours.



I never answer my 4 ______while I'm driving.

Cordless cell phone pay phone

Mark always turns his _____ Ringer other line 5 off when he is studying. - display I'm busy right now. Can you 6 _______ later. You have to ____"0" for the 7 operator. Hang up call back telephone book Answer hang up - dial



I have a _____ so I can do the Receiver busy 8 dishes and chat at the same signal cordless time. You will need a quarter or a Cell phone pay 9 phone card if you want to use phone - pager the . I know it was my boyfriend 10 who called because I have . Dial tone call display - directory

Saying of the day Once bitten, twice shy

Possible interpretation: If an animal (such as a dog) bites you one time, you will be extra careful the next time. This sayings talks about learning from our mistakes. Note: once (adverb) = one time | twice (adverb) = two times | shy (adj.) = reserved; timid; reluctant | Also: "Once bit, twice shy" and "Once burned, twice shy

Airhead: a silly, stupid person (US)

Play hooky: to stay away from school or work without permission . (US)
Klutz: a clumsy or foolish person. (US/ AUS)

Writing CVs & Resumes in English. See http://www.englishclub.com/business-english/resumes.htm



abbr. Automated Teller Machine; cash 1 A.T.M. dispenserUK 2 banknote n: a piece of paper money; billUS 3 billUS n. a banknote; a piece of paper money black n. illegal traffic in officially controlled 4 market commodities such as foreign currency bureau de n. establishment where currencies of 5 change different countries may be exchanged n. 1 coins or bank notes (not 6 cash cheques); 2 actual money paid (not credit)

cash n: automatic machine from which 7 dispenser clients of a bank may withdraw UK money; ATM n. person dealing with cash 8 cashier transactions in a bank, store etc 9 coin n: a piece of metal money n. the money in general use or 10 currency circulation in any country n. money etc owed by one person to 11 debt another exchange n. the rate at which one currency can 12 rate be exchanged for another

foreign 13 exchange
14 hard currency

n: the currency of other countries n. currency that will probably not fall in value and is readily accepted
v. to put money for profit into business, land etc - investment n. n: currency that cannot legally be refused in payment of a debt

15 invest
16 legal tender




n. a cash fund for small, everyday petty expenses. soft n. currency that will probably fall in currency value and is not readily accepted. v. (risky) buying of foreign currency, speculate land etc for rapid gain - speculation n. n. a (usually commercial) exchange; transaction a deal - to transact v. cashUK

Phrasal Verb of the day

pack into to fit a lot of activities into a limited

time For example: pack into sth. It's amazing how many meetings and interviews Daniel can pack into a single day. packed into sth. The tour includes visits to most of the famous places in the country, all packed into five days.

Phrasal verbs are part of a large group of verbs called "multi-word verbs". Phrasal verbs and other multiword verbs are an important part of the English language. Multi-word verbs, including phrasal verbs, are very common, especially in spoken English. A multi-word verb is a verb like "pick up", "turn on" or "get on with". For convenience, many people refer to all multi-word verbs as phrasal verbs. These verbs consist of a basic verb + another word or words. The other word(s) can be prepositions and/or adverbs. The two or three words that make up multi-word verbs form a short "phrase" - which is why these verbs are often all called "phrasal verbs".

The important thing to remember is that a multi-word verb is still a verb. "Get" is a verb. "Get up", is also a verb, a different verb. "Get" and "get up" are two different verbs. They do not have the same meaning. So you should treat each multi-word verb as a separate verb, and learn it like any other verb. Look at these examples. You can see that there are three types of multi-word verb:
Example: Look : direct your eyes in a certain direction. Look after: take care of. Look up: search for and find information in a reference book. Look forward to: anticipate with pleasure.

Suggested web pages for self-study: www.bbc.co.uk/worldservice/learningenglish www.saberingles.com.ar www.englisch-hilfen.de http://www.english-online.org.uk/course.htm www.agendaweb.org http://www.1-language.com/ http://esl.about.com/cs/onlinecourses/a/a_ecourses.htm For more, Google: Free english courses and check them on your own!