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Training
The process of providing employees with specific skills or helping them correct deficiencies in their performance.
Development
An effort to provide employees with the abilities the organization will need in the future.
Development
Current and future jobs Work group/organization Long term Prepare for future work demands
Challenges in Training
Is training the solution to the problem? Are the goals of training clear and realistic? Is training a good investment? Will the training work?
Evaluation
Overall, the rating of our telephone service by customers and internal users is poor. Together, we are going to fix this problem, and fix it fast.
Career Development
An ongoing and formalized effort that focuses on developing enriched and more capable workers.
Career Development System: Linking Organizational Needs with Individual Career Needs
Organizational Needs
What are the organizations major strategic issues over the next two to three years? What are the most critical needs and challenges that the organization will face over the next 2 - 3 years? What critical skills, knowledge, and experience will be needed to meet these challenges? What staffing levels will be required? Does the organization have the strength necessary to meet the critical challenges?
Issue:
Are employees developing themselves in a way that links personal effectiveness and satisfaction with the achievement of the organizations strategic objectives?
Development Phase
Self-assessment is increasingly important for companies that want to empower their employees to take control of their careers Whether done through workbooks or workshops, self-assessment usually involves doing skills assessment exercises, completing an interests inventory, and clarifying values. Some of the tools traditionally used by organizations in selection are also valuable for career development. Among these are:
Organizational Assessment
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Assessment centers Psychological testing Performance appraisal Promotability forecasts Succession planning
Use the scales below to rate yourself on each of the following skills. Rate each skill area both for your level of proficiency and for your preference.
1 Still learning 1 Dont like to use this skill 2 OK competent 2 OK Dont particularly like or dislike 3 Proficient 3 Really enjoy using this skill
Skill Area
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
Problem solving _______ Team presentation _______ Leadership _______ Inventory _______ Negotiation _______ Conflict management _______ Scheduling _______ Delegation _______ Participative management_______ Feedback _______ Planning _______ Computer _______
Proficiency
Preference
_______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
_______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
Score
This refers to one-on-one sessions with the goal of helping employees examine their career aspirations. Information services provide career development information to employees.
Job-posting systems Skills inventories Career paths Career resource center
Information Services
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Career Path
A chart showing the possible directions and career opportunities available in an organization; it presents the steps in a possible career and a plausible timetable for accomplishing them.
Pantry Worker
Pastry Cook
Sauce Cook
ShortOrder Cook
SousChef
Storeroom Clerk
Assistant Steward
Beverage Manager
Banquet Manager
Mentoring relationships generally involve advising, role modeling, sharing contacts, and giving general support. Employee coaching consists of ongoing, sometimes spontaneous, meetings between manages and their employees to discuss the employees career goals and development. Job rotation involves assigning employees to various jobs so that they acquire a wider base of skills. Organizations offer tuition assistance programs to support their employees education and development.
Coaching
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Job Rotation
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Advancement Suggestions
Remember that performance in your function is important, but interpersonal performance is critical Set the right values and priorities. Provide solutions, not problems. Be a team player. Be customer oriented. Act as if what youre doing makes a difference.