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Vision statement
outlines what a company wants to be
To achieve our vision, how will we sustain our ability to change and improve?
Strategy
is a long term plan of action designed to achieve a particular goal, most often "winning"
Learning
perspective
insert
Acquiring knowledge
Process
perspective
Summarizing knowledge
Customer
perspective
:-)
Customer satisfaction
Financial
perspective
Profitable growth
Capability defined .
Capability represents the identity of your firm as perceived by both your employees and your customers. It is your ability to perform better than competitors using a distinctive and difficult to replicate set of business attributes. Capability is a capacity for a set of resources to integratively perform a stretch task
Organizational capabilities
X Individual Organizationa l
Technica An individuals An l functional organizations competence core competence Social An individuals An leadership organizational ability capabilities
Ways to evaluate/track this capability Explanation Talent is the organizational capability that attracts, motivates and retains competent and committed people. This is the ability to recognize opportunities and to act immediately. Productivity measures, retention statistics, employee surveys, and direct observation.
Speed
How long it takes to go from concept to commercialization, or from the collection of customer data to changes in customer relations;
This is the organizational capability that ensures that employees and customers have positive and consistent images of and experiences with an organization.
Measuring the degree of consensus among employees when they are all asked what the top three things are that the company wants to be known for in the future.
Accountability
This is being good at obtaining high performance from employees. Performance accountability becomes an organizational capability when employees realize that failure to meet their goals would be unacceptable to the company. This is working across boundaries, ensuring efficiency and leverage.
Examine the tools you use to manage performance (i.e., appraisal forms, variance in compensation based on employee performance, etc.)
Collaboration
Calculate a companys break-up value; Compare the break-up value to the current market value of the assets.
Learning
This is generating and generalizing ideas with impact. New ideas can be generated by benchmarking, experimenting, continuously improving, etc.
Look at what other companies are doing; Hire or develop people with new skills and ideas.
Leadershi p
Being good at embedding leaders throughout the organization. Consistently producing effective leaders is generally an indication of a clear leadership brand. Building long-lasting relationships of trust with certain customers. When a large number of employees have meaningful exposure to or interaction with customers, connectivity is enhanced
You can track your organizations leadership brand by monitoring the pool of future leaders. Identify your key accounts and track the share of those important customers over time; Frequent customer-service surveys may also offer insight into how customers perceive your connectivity. Note how consistently employees respond when asked about the companys strategy. A vitality index (for instance, one that records revenues or profits from products or services created in the last three years) Inventories, direct and indirect labor, capital employed, and costs of goods sold can all be viewed on balance sheets and income statements
Strategic Unity
Articulating and sharing a strategic point of view. There are three levels of strategic unity: intellectual, behavioral and procedural Doing something new in both content and process.
10
Innovatio n
11
Efficiency
Learning
perspective
insert
Process
perspective
Customer
perspective
:-)
Financial
perspective
And an environment of blameless error takes hold in which employees are rewarded, not punished, for identifying problems instead of sweeping them under the rug.
How to achieve this ? 1. A department must first identify its mission in the organization.
Thank you ..