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Brands & Logos

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Overview
What is a brand ? Definitions, Characteristics Brand Identity Brand Equity Internal Branding Brand Management Brand Protection

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What is a Brand ?

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A quotation as an Introduction
our customers see themselves inside our company, inside our brand. Because they are a part of the Starbucks Experience

Howard SHULTZ CEO Starbucks Coffee

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Definition
Branding process of creating a corporate or product identity that makes the difference against your competitors Brand Name, term, sign, symbol, design, or some combination including history, reputation

Used to identify the firms products while differentiating them from the competitions
Consumers impression of people who use it, as well as their own experience
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Definition
Trademark: legal protection which confers the exclusive right to user brand name, trade mark, and any slogan or product name abbreviation Trade Dress: visual cues used in branding to create an overall look

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Branding interests for the cons.


A promise of. A relevant added value Convey more confidence Creates a memorable, positive experience A personality A unique and consistent look, feel, tone &voice Distinctive attributes
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Branding Interests for the company


More impact of all messages Keeps current relationships strong

Provides employees with a greater sense of commitment


Legal protection of the brand, name, logo

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Branding Interests for the company contd.


Attracts new clients/customers Increase the loyalty Build barriers to entry Increase the performance

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Branding Interests Cont.


Nike = $150 tennis shoes Starbucks = $3 cup of coffee Porsche = $98,000 car

Successful brands create more value

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Brand characteristics cont.


1. Memorable

2. Meaningful.

3. Likeability

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Brand characteristics
4. Transferable.

5. Adaptable

6. Protectable 6. Universal

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Multifaceted Nature of Brand


Consumer based concepts
identity, logo, image, symbol, expression, and personality

Organisational concepts
positioning statements, cluster of values, vision, and risk reduction

Relational concepts
promises, trust and commitment, relationships, and experience with customers and other stakeholders

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Multifaceted Nature of Brand 2


Financial perspective
a resource or asset that creates value

above the water line (15%)

visible about the brand to the consumer i.e. the logo and name

below the water-line (85%) unseen value-adding processes

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Branding : six levels of meaning


Brands can convey six levels of meaning:
Attributes Benefits Values Culture Personality User

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II
Brand Identity

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1 Visual Identity

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Brand Dimensions
Brand Sensorial Identity
Visual Identity Audio Identity Tactile Identity Olfactive Identity Taste Identity
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Name

Logotype

Symbols
Brand Mark Design Sound Taglines We build smiles Advertising Characters

Smell Taste
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Visual Identity
The Logos
Definition Recognizable and distinctive graphic design, stylized name, unique symbol, or other device for identifying an organization.

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Visual Identity
The Logos
Evocative and powerful language Influence our perception :

Fashion
Societal

Cultural
Archetypal

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Visual Identity
The Logos

Symbol

Brand Name Tagline Slogan


Simply a pioneer.

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Visual Identity
The Logo, a long history

From 8th century BC

From 14th century

18th century

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Visual Identity
The Logos
Universal symbolism 5 basic shapes

pragmatism, riguour, reassurance

Square Earth,

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Triange Circle Evaluation, Space, Sky, action gather to privilege (status, interest) or to act. Stphane GELY - Effectiv 2011

Star Universal

.
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Visual Identity
The Logos
Universal symbolism 5 basic shapes
Square or Rectangle Circle Triange Star

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Visual Identity
The Logos
WARN COLORS
Yellow
Warmest

Youth Force Eternity Happiness and optimistism Knowledge

Power and wealth


Fertility Promise of better
Sometimes assotiated with cowardice; or adultery

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Visual Identity
The Logos
WARN COLORS
Orange

The most flamboyant color (fire)

warmth
fun, happiness and energetic days, relaxation ambition. Outdoor activities

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Visual Identity
The Logos
WARN COLORS
Red

grab the attention. color of energy and action (light red) Solar, youth, intelligence, warmth, health, beauty (bright red) movement and excitement symbol of life, horizon and power love and giving force and power (purple red)
Night, female, secret, mystery, fire (dark red)

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Sometimes assotiated with danger and agressiveness

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Visual Identity
The Logos
COLD COLORS
Grenn

color of growth, nature, and money. calming pleasing to the senses. conservative, masculine and wealth (dark forest green). envy, good luck, generosity and fertility. peace, harmony, comfortable nurturing, support
between the cold and the warm female color

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Visual Identity
The Logos
COLD COLORS
Blue

deepest, coldest and intangible most popular and second most powerful color most of the world is blue often used to lighten the shapes calming freshness and cleanliness inspire trust, security, faithfulness and dignity

universalism

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Visual Identity
The Logos
COLD COLORS
Purple

royalty and luxury, Wealthy (darkest purple), spirituality and sophistication, feminine and romantic Srious and soothing Secret and dreams Balance between passion and intelligence Temperance and lucidity

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Visual Identity
The Logos
OTHER COLORS
White

associated with purity, innocence, peace cleanliness and safety of bright light both absence and synthesis of colors, neutrality creativity cool and refreshing calming, stabilizing influence
symbol of mourning in Eastern Countries

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Visual Identity
The Logos
OTHER COLORS
Black

strength, potency, authority, seriousness, luxury, elegance and classic Sometimes assotiated to nothingness Symbol of mourning in Western Countries

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Visual Identity
The Logos
Color and contrast

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Visual Identity
The Logos
Some Examples
Founded in 1950 by Gilbert TRIGANO A trident attribute of Poseidon and symbol of his domination on seas

Inspired by the double arch of a Mc Donalds restaurant located in Phenix

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Visual Identity
The Logos
Some Examples
Born in 1924 By Adi Dassler At the beginning, 3 Stripes marked on the Shoes Then It became the Symbol of the brand

Born in the sixties

Designed by a Jobss former partner


Symbol of the Newtons Apple
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Replaced in 1997 by the crunched apple


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Visual Identity
The Logos
Some Examples
Mercedes = merger of Daimler and Bentz A Daimler dealer called the cars he sold Mercedes, first name of his daughter

3 point star =
Earth Water Air Designed by a trainee advertising student In white, in a subliminal way, a C appears Blue, White and Red = Symbol of France Earth
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Water Air

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Visual Identity
The Logos

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Visual Identity
Logo Design Evolution

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Logo design evolution


Former New

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Visual Identity
The Name
Origin of the Brand Names Real Names
Danone -> Adidas ->

Geographic

Abbreviations
-> International Business Machines -> Cable News Network

IBM

Daniel; founders son

Evian Amazon Columbia

Adolf Dassler founders name Adi (nickname) + Das

CNN

Mars & Murrie

M&Ms>

-> Bayerische Motoren Werke

BMW

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Visual Identity
The Name
Origin of the Brand Names

Acronym

Allograph

Figures

Abbreviation prononced as a word


Anima Sana In Corpore Sano

NRJ -> energy

N5 -> Chanel

Asics >

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Visual Identity
The Name
Origin of the Brand Names

Common words

Expressions

Invented Names

Apple Orange
Tic Tac

Schweppes Kodak

Shell
Carrefour
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Visual Identity
The Tagline
Summarize your positionning in a short sentence Example : Pacific Southwest Airlines: Catch our smile Subway: Eat fresh KFC: Nobody does chicken like KFC British Airways: The way to fly
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Audio Identity

Define the brands audio territory

Relaxing Music in a Spa


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Olfactive Identity
Coconut oil scent in Ripcurl stores

Relaxing essential Oil in a Spa

Musk (leather) + red fruits (feminine) -> Lancel


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Taste Identity
Aromatic Herbs selected and picked by a famous chef

Exclusive Herbal Tea only available in spaa


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Intangible Factors
Functional Ideology
Ben & Jerrys Offer the best products on the market BodyShop Ecology Lexus Quality & Luxury

Psychological
Meet consumer psychological needs : Gilette

Dove hydrates Pampers prevents leaks

The best a man can get Just do It

Nike

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Intangible Factors
Sociological
Sense of belonging to a group Status Cerruti, Lacoste, Armani, D&G Lifestyle Ralph Laurens, Gentlemen Farmers, Marlboro Classic Culture Coca Cola, Levis

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Generic Brands
branded name that has become a generically descriptive term for a class of products (e.g., nylon, aspirin, kerosene, and zipper)

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Visual Identity
Charter Graphics
Translate the visual identify defining graphics codes and colors into a document Targetting both : the internal

the external
Must be clear, synthetic and standardized

Example :

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2 Brand Identity Prism

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Brand Identity

Human personality traits applied to brands


(seriousness, warmth, imagination, etc.)

as a way to achieve differentiation.

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Brand Identity Prism


From Jean-Nol KAPFERER
PICTURE OF SENDER

EXTERNALISATION

INTERNALISATION

Physique

Personality

Relationship

Culture

Reflection

Self-Image

PICTURE OF RECIPIENT
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Brand Identity

Sender

Receiver

Physique
Central Purpose of the Brand
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Personality
The soul of the Brand

Reflection
Self-identification as a person in relation to the brand

Self-Image
Self-image transmitted by the brand
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Brand Identity

External
Name Logo Advertising Brand Identity Environment Products & Services

Internal
Business Process Customer Relations Brand Values Training Quality Staff Motivation Recruitment Policies Technologies
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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Physique : Set of features, symbols & attributes McDonalds : the double arch Mercedes : the star Orangina : the typical bottle Courtepaille : the house, the grill Apple : the specific design, the white wires

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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Personality : specific brands characteristics, attitudes Reliable : Tata Convivial, friendly : Club Med Serious, conformism : Mercedes Benz Innovation : Apple Provocation : Ryanair Fun : Southwest Airlines

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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Personality : Characters

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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Relationship : Type of relationship existing between the brand and the consumers. Externalizing the brand outwards, using the culture. Examples : Nike : provocation Sofitel : french Art de Vivre Yves Saint Laurent : seduction Microsoft : both innovation and mistrust
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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Culture : set of corporate values, standards, skills and beliefs.* source of insipiration for the brand Examples : Ritz Carlton : best quality Southwest Airlines : Fun, Price and Conviviality Countries values : Mercedes, Coca, Sofitel Apple based in the Silicon Valley convey the garage myth .
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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Reflection : consumers that the brand seems to target in priority Mercedes : high social classes Coca Cola & Virgin : youth Apple : trendy Differences betwen the target and the reflection :

target : from 7 to 77 years reflection : young people


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Physique

Personality

Relationship

Culture

Brand Identity Prism cont.

Reflection

Self-Image

Self image : Internal Mirror of customer as a brands user


I consider myself as an important people since I can purchase a Lexus car. Im an innovative person since I have the next generation Ipad
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Physique

Personality

Relationship

Culture

Exercise

Reflection

Self-Image

Use the Brand Identity Prism to analyze the Vatel Brand

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III
From the Brand Identity to the Brand Equity

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BRAND EQUITY
Definition
Brand's power derived from the goodwill and name recognition it has earned over time, and which translates into higher sales volume and higher profit margins against competing brands..

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The economic importance of brands


Increasing recognition of intangibles, especially the IPRs
From 5% to 75-85% of assets (Source: ValueBasedManagement.com)

In many businesses, the brand is the most important asset

Economic contribution to the shareholder value


Leading brands outperform the market Brands on the balance sheet
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The Brand Report Card World's strongest brands attributes


1. 2. 3. 4. 5. 6. 7. The brand excels at delivering the benefits consumers truly desire. It stays relevant. The pricing strategy is based on consumer perceptions of value. It is properly positioned. It is consistent. Its portfolio and hierarchy makes sense. It makes use of and coordinates a full repertoire of marketing activities to build equity. 8. Its managers understand what the brand means to consumers. 9. The brand is given proper, sustained support. 10.The company monitors sources of brand equity.
Source: Adapted from Kevin Lane Keller, "The Brand Report Card," Harvard Business Review (January 1, 2000): 147-157

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1 Aaker Model

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Brand Equity Aaker Model


Brand Equity is a set of :
+

assets linked to the brand that adds

liabilities linked to the brand that subtracts


To/from the value provided by the product or service To a firm or its customers

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Brand Equity Aaker Model


5 categories of Assets
1. Brand loyalty 2. Brand awareness 3. Perceived quality 4. Brand association 5. Other proprietary assets
6. (patents, trademarks, channel relationships)
Source : David AAKER

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Brand Equity Aaker Model


1. Brand loyalty

Customers attachment to a brand how likely a customer will be to switch to another brand demonstrably linked to future profits less costly to retain customers than to attract new ones

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Brand Equity Aaker Model


1. Brand loyalty

Commited buyer Brand likers

Satisfied buyers
with switching cost

Satisfied buyers :
habitual buyers

Switchers

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Brand Equity Aaker Model


2. Brand awareness

Benefits

No brand association without awareness


Provides the brand a sense of familiarity Awareness gets brand into the consideration set

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Brand Equity Aaker Model


2. Brand awareness

Top of mind

Unaided awareness = Brand Recall

Aided awareness = Brand recognition

Unaware of the Brand

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Brand Equity Aaker Model


2. Brand awareness

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Brand Equity Aaker Model


2. Brand awareness
Awareness Kyriad Campanile Ibis Choice

Top of mind Unaided Date de cration

1% 11% 2000

15% 38% 1976

13% 46% 1975

1% 8% 1987

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Source : Lewi G. et Rodigliano C. 76 Mmento pratique du branding

Brand Equity Aaker Model


3. Perceived quality

Customers perception of the overall quality or superiority of a product or service with respect to its intended purpos relative to alternatives

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Brand Equity Aaker Model


3. Perceived quality

intangible and overall feeling not necessarily be objectively determined Perceived quality differs from satisfaction

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Brand Equity Aaker Model


3. Perceived quality

Benefits
Factor driving financial performance Reason to buy for the cons Differentiation / Positioning Charging Premium Price Facilitate the distribution channel relationship Facilitate the brand extensions
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Brand Equity Aaker Model


3. Perceived quality
Previous image of poor quality Inadequation between quality investment and consumer expectations Lack of information to make factual and objective judgment

?
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Brand Equity Aaker Model


4. Brand association

Elements linked to the brand KEEPING IN THE CONS MEMORY


Product Attributes Customer Benefits Relative Price Lifestyle/Personality Characters/Celebrities/Person Use

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Brand Equity Aaker Model


4. Brand association

Benefits
Create positive attitude / feeling Differenciation positioning Facilitate the extensions

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Brand Equity Aaker Model


4. Brand association

Positioning a brand
Positioning is not what you do to a brand/product Positioning is what you do to the mind of the prospect. That is, you position the brand/product in the mind of the prospect.
Al RIES & Jack TROUT

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Brand Equity Aaker Model


4. Brand association

BANYAN TREE positioning To become a leading player in the


niche luxury premium market with a sustainable 15 to 20 properties encircling the globe in exotic, quasi tropical, locales and to test out the brand in different areas and become a lifestyle brand

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Brand Equity Aaker Model


4. Brand association

Maintaining Brand Association


Consistency (marketing elements Poor Image Management

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Brand Equity Aaker Model


5. Other proprietary assets

Patents Trademarks Market players relationship

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2 Brand Resonance

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Brand Equity Steps


1. IDENTITY = Who are you? 2. MEANING = What are you? 3. RESPONSE = What about you? 4. RELATIONSHIPS = What about you & me?

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Brand Resonance Model

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Brand Resonance Model


RESONANCE JUDGEMENTS FEELINGS

SALIENCE

PERFORMANCE

IMAGERY

SALIENCE

ability to recall or recognize the brand association and meaning 2 key dimensions : Depth Breadth
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Brand Resonance Model


RESONANCE JUDGEMENTS FEELINGS

BRAND MEANING

PERFORMANCE

IMAGERY

SALIENCE

Brand Performance Types of attributes underlying performance :


Primary characteristics and secondary features Product reliability, durability and serviceability Service effectiveness, efficiency, and empathy Style and design price

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Brand Resonance Model


RESONANCE JUDGEMENTS FEELINGS

BRAND MEANING

PERFORMANCE

IMAGERY
SALIENCE

Brand Imagery More intangible aspect of the brand How people think to the brand abstractly Brand imagery categories:
User profiles Purchase and usage situations Personality and values History, heritage and experience
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Brand Resonance Model


RESONANCE JUDGEMENTS FEELINGS

BRAND MEANING

PERFORMANCE

IMAGERY

SALIENCE

3 important dimensions Strength : the brand in the brand association Favorability : importance and value for the customers

Uniqueness : differentiation
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Brand Resonance Model


RESONANCE

JUDGEMENTS

FEELINGS

BRAND RESPONSES

PERFORMANCE

IMAGERY

SALIENCE

Brand Judgments Customers opinion & evaluation of the brand How customers consider both performance & imagery 4 types of judgements are important :
brand quality brand credibility : perceived expertise, trustworthiness, likability brand consideration brand superiority
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Brand Resonance Model


RESONANCE JUDGMENTS

FEELINGS

BRAND RESPONSES

PERFORMANCE

IMAGERY

SALIENCE

Brand Feelings Customers emotional & social responses and reactions 6 types of feelings are important :
warmth (calm, peace): sentimental, warmhearted, affectionate fun: amused, joyous, playful, cheerful. excitement security: safety, comfort, self assurance social approval self-respect Stphane GELY - Effectiv 2011 95

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Brand Resonance Model


RESONANCE
JUDGMENTS FEELINGS

BRAND RELATIONSHIP

PERFORMANCE

IMAGERY

SALIENCE

Brand Resonance Ultimate level Nature of the brand-customers relationship 4 categories


Behavorial loyalty Attitudinal attachment Sense of community Active engagement
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3 Brand Valuation

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The World's 10 Most Valuable Brands


Brands Previous Brand Rank 1 2 3 1 United States 2 United States 3 Beverages Business Services Computer Software Internet Services Diversified Restaurants Electronics Electronics Media 70,452 64,727 2% 7% Origin Sector Brand Value Change in ($m) Brand Value

United States
4 7 5 4 6 6 7 9 8 5 9 10 Source : Interbrand 2010 United States Finland United States United States United States United States

60,895
43,557 42,808 33,578 32,015 29,495 28,731

7%
36% -10% 4% 4% -15% 1%

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The Brand Jewels

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Financially driven approaches


Cost based approaches aggregation of historical costs non relevant method due to the lack of relation between cost and added value

Market based approches : based on the sales or on the stock exchange quotation Comparables Difficult since the brand should be differentiated Even comparable targets and mix, the brand value 4/19/2012 Stphane 100 can be different. GELY - Effectiv 2011

Financially driven approaches cont.


Premium price : net present value of the future price premiums that a branded product would command over an unbranded or generic equivalent. Economic use : Combine brand equity and financial approach Most widely recognized and accepted method Principles : Marketing : ability to generate customer demand Financial : Net Present Value of future expected earnings
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Brand Asset Valuator (BAV) Model


From Young & Rubicam

The valuation is based on :

STRENGTH Differentiation Relevance


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STATURE Esteem Knowledge


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Brand Asset Valuator (BAV) Model


From Young & Rubicam
Brand Growth Brand Leader

Brand Strength (Differentiation et Relevance)

New Brand

Brand Decline

Brand Stature (Esteem & Knowledge)


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Brandz Model
Link

Developped by marketing consultants Pyramid describing the Brand Dynamism 5 steps from the consumer to the brand

Advantage

Loyalty Increase

Performance

Relevance

Awareness

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IV
Role of Internal Branding

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Brand Management or simply Management


Internal undestanding of the brand means an INTERNAL MANAGEMENT Perhaps more important than customers

Brand excites, recruits, retains employees as a result higher efficiency


Jennifer AAKER

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Building a brand centric culture


Recruiting employees meeting brand values Sharing the brand culture and values by effective training programmes Involving employees in the brand care

Rewarding the best employees


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A coaching led by the management


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Building a brand centric culture

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From Internal Branding to the customers


UNDERSTANDING CONNECTING CLARIFYING ASSETS IDENTIFYING

TOUCHPOINT

INTERNAL

EXTERNAL
Adapted from Jennifer AAKER

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V
Brand Management

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Brand Architecture
Individual Brand Names (Procter and Gamble, Pampers, Tide
Global Family Name for all products Heinz, General Electric Separate family names for all products Sears (Kenmore, Homart) Company trade name combined with individual product name Accor (Sofitel, Novotel, Mercure, Ibis), Danone.
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Brand Hierarchy

Corporate Brand Range Brand Product Brand Sub-brand

PSA Citron C4 Picasso

Virgin Virgin Beverages Virgin Cola Virgin Cola Diet

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Brand Architecture
Endorser brand strategy
A master brand is the primary indicator of the offering, the point of reference. Virgin
Accor GM HSBC

Endorsed Brand

Brand A (product or range A) Virgin Drinks Microsoft Windows Accor Sofitel

Brand B (product or range B) Virgin Blue Microsoft Office Accor Pullman

Brand X (product or range X) Virgin Radio Microsoft Project Accor Ibis

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Promise A

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Promise B

Promise C

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Brand Architecture
Endorser brand strategy cont. Benefits
Brand equity at the corporate level as well as the product level
Products express different aspects of personality Backs the Sub-brand

Create value : synergy between Brand & Sub-brand


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Brand Architecture
Umbrella brand strategy
Family Name for all products : Heinz, General Electric Umbrella brand
Sony Canon Schweppes

Product A

Product B

Product X

Communication A
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Communication B
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Communication C
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Brand Architecture
Umbrella brand strategy cont. Benefits & Limits
Brand equity at the corporate level
Corporate brand is strategic Less marketing investment for the future product/categories

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Brand Architecture
Product range brand strategy
Separate family names for all products Product Range Brand
Product A Ariel Amora Product B Pampers Dove Procter & Gamble Unilever

Product X Tide Cif

Communication A
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Communication B
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Communication C
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Brand Extension

Whithin the Category Line extension

Outside the Category Brand extension

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Brand Extension cont. Key Success Factors


1. Strong Brand Equity
2. The ability of the consumers to believe in the Extension

3. Relevance of the benefits and values in the new category


4. Competitive advantage

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Brand Extension cont. Limits and Risks


1. The brand considered as non transposable by the cons
2. Risk of Cannibalization

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8 types of Brand Extension


1. Similar product in a different form from the original
From To

2. Distinctive flavor/ingredient/component

From

To

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8 types of Brand Extension


3. Benefit/attribute/feature owned by the brand

4. Expertise

From To
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8 types of Brand Extension


5. Companion products

From

To

6. Vertical extension : a brand using their ingredient/component in a more or less finished form.

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8 types of Brand Extension


7. Using the same customer base

From

To

8. Designer Image/Status

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Brand Strategic Alternatives Internationalization


Brand
Different
Different

Same

Product

Local

Transnational

Same

Multinational

Global

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VII
How to protect its brands ?

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Trademark Registration Program


4 purposes:
1. Controlling the types of use of the marks
2. Protecting them against counterfeiting, infringement, ambush marketing 3. Prevent third parties from registering a companys marks 4. Minimize the financial risks

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Register the Trademark 2 opposite systems


First to file (1rst to register) vs. first to use
Some of the major commercial countries first to file
France Germany Japan Taiwan Spain

United States based on actual use


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How to register
Determine the name and the design elements

Determine the territory scope


You cant register a generic word corresponding to your business
o Apple would be impossible for a fruit company

Define one or ideally several classes :


o Ex. 43 : services for providing food and beverage
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Select Territories
Trademark rights are territorial Some regional systems exist:
Community Trade Mark (Europe) OAPI (Africa) Madrid Protocol (WIPO) International filing system, but still depends on approval at the national level by the 57 member countries

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Select Territories cont.


Select registration in countries in which the company will manufacture, distribute and/or license its mark

United States Trademark rights extend only to the areas in which a market presence has been established.

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Appropriate Form of Trademark

Composite Marks

Register the entire composite mark Register the word portion Register the design element

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Appropriate Form of Trademark


Word Marks Register in foreign script as well as Roman script Register the proper translation or transliteration in Asian languages

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Use a Trademark Properly


Trademark rights can be lost through misuse.
Failure to police the mark can result in the loss of all rights. Generic words are unprotectable

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Third-Party Use of a Trademark


Use by Trademark Licensees
Use of Counterfeit or Confusingly Similar Marks by Unaffiliated Parties

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