HCS 325

Week 1 Managers and Leaders

What we want from Leaders:

Challenge the process. They challenge conventional beliefs and practices, and they create change. Inspire a shared vision. They appeal to peoples values and motivate them to care about an important mission. Enable others to act. They give people access to information and give them the power to perform to their full potential. Model the way. They dont just tell people what to do, they are living examples of the ideals they believe in. Encourage the heart. They show appreciation, provide rewards, and use various approaches to motivate people in positive ways.

Leading as a Management Function: Roles of managers and leaders: * Figurehead * Liaison * Negotiator/mediator/arbitrator * Leader * Spokesperson * Change agent * Creating and sustaining a healthy organizational culture * Authority and responsibility

Manager vs Leader
Management requires structuring the organization, staffing it with capable people, and monitoring activities; leadership goes beyond these functions by inspiring people to attain the vision. Great leaders keep people focused on moving the organization toward its ideal future, motivating them to overcome whatever obstacles lie in the way.

Characteristics of Effective Leaders

Drive Leadership

Motivation (want to

lead) Integrity Self-Confidence Knowledge of the Business

Major Emotions
Anger

Fear
Love Sadness Surprise Self

Conscious Emotions: come from internal sources (shame, guilt, pride) Social Emotions: come from external sources (pity, envy, jealousy)

Affective Events Theory

Emotional Intelligence

Emotional Intelligence (EI)

The ability to perceive, control, and evaluate emotions.

EI Includes
Appraisal and expression of emotions in yourself: your ability to understand your own emotions and to express these naturally. Appraisal and recognition of emotions in others: your ability to perceive and understand emotions of others. Regulation of emotions in yourself: your ability to regulate your own emotions. Use of emotions to facilitate performance: your ability to use emotions by directing them toward constructive activities and improved performance (e.g., encouraging better performance from yourself).

Perception

Optical Perceptions: Young girl or old woman?

Man playing horn or womans silhouette?

Two faces or one?

Mans face or a word?

Perception
Perception: the process through which people receive, organize, and interpret information from their environment. * Gathered from the 5 senses (sight, hearing, touch, taste, and smell) * This is how we form impressions of oneself, other people, and daily life experiences. * Factors which influence perception: Perceiver, the Setting, and the Perceived.

Good Perception

Managing Perceptions Impression Management: Systematic attempt to behave in ways that will create and maintain desired impressions in the eyes of others. First impressions Favors Flattery Apologizing Taking/giving credit Agreeing with others Downplaying negative effects/not blaming others

Good Perception cont.

Managing Perceptions cont. Distortion Management: Balancing automatic and controlled information processing. Obtain representative information (both sides) Look for data; decipher data fairly Clear communication (focus) Performance assessment (focus) Be aware of schemas, stereotypes, prototypes, halo effect, self-fulfilling prophecies, etc.