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I should like to clarify minor aspects of my offer to deliver the Work Programme in CPA 6 submitted in the tender document of 13th April 2011. I agree should my clarification be accepted by DWP, I will be bound by all the details contained in the original proposal pack and to the additional points below. Signed: REDACTED In the capacity of: Chief Executive Officer Name of organisation: Ingeus UK Ltd Date: 5th May 2011
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Director of Ingeus Centre for Policy and Research Key responsibilities: Research on emerging trends, opportunities and potential market innovation Policy development Thought leadership Engagement with Government, devolved administrations, policy teams and key stakeholders Corporate Social Responsibility
Key responsibilities: Strategy development Strategy articulation Identification and qualification of new business opportunities Bidding for new opportunities Key responsibilities: Management of business development teams
Commercial Director
Key responsibilities: Commercial relationship with DWP Overall DWP contract performance Strategic financial management
Build and manage supply chain Management and performance of sub-contractors Legal
Finance Director
Key responsibilities: Financial performance Financial accounting Financial monitoring and reporting Key responsibilities: Overall financial control
Key responsibilities: Initiates and manages Partner Network Contract negotiation and drafting Supplier selection Key responsibilities: Contract drafting Contract implementation
Business development team: Welfare to work Business development team: Offenders Business development team: Skills / training Business development team: Health
Financial Controller
Contracts Officer
Key responsibilities: Content development Bid drafting Strategic supplier relationships Key responsibilities: Content development Bid drafting Strategic supplier relationships Key responsibilities: Content development Bid drafting Strategic supplier relationships
Key responsibilities: Efficient and effective recording, monitoring and payment to creditors Key responsibilities: Cash management Relationship with funders
Partnership Manager
Treasury team
Key responsibilities: Contract negotiation and drafting Supplier selection Supports Partner Network
Key responsibilities: Efficient and effective recording, monitoring and payment from debtors Key responsibilities: Centralised purchasing Optimising costs
Purchasing team
Key responsibilities: Management of individual contracts Relationship management with contract managers in individual suppliers Reports directly to Regional Directors Key responsibilities: Capability and capacity building Quality improvement
Systems Accountant team Notes: This chart shows a high-level overview of the management structures of Ingeus Deloitte This chart consists of four pages they are intended to be laid out sequentially left to right The chart is not intended to indicate seniority / grade level or the number of staff in each team or role. Key responsibilities shown are high-level only and are drawn from detailed role profiles Indicates secondary reporting line Business Analyst team
Key responsibilities: Finance input to specification and live running of finance systems Key responsibilities: Modelling support for new business team Analysis for Operations Key responsibilities: Accounting for individual projects design and implementation phases
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Head of Communications
Key responsibilities: PR strategy and execution Marketing strategy and execution Internal communications
Key responsibilities: Compliance Risk Anti-fraud strategy and execution Diversity and equality champion
PR team
Marketing team
Head of HR
L&D Manager
HR Managers Key responsibilities: HR support to regional Operations Performance management support Recruitment Payroll HR administration
L&D Advisors
HR Advisors
L&D Trainers
Key responsibilities: Internal L&D strategy Training Needs Analyses Individual L&D planning L&D content and material L&D sourcing Client-facing L&D strategy Client-facing L&D sourcing Client-facing L&D material development and improvement
QP Advisor team
QA auditors
Key responsibilities: Quality assurance Internal audits / spot checks Key responsibilities: Risk strategy Risk mitigation Anti-fraud policies and management
Risk manager
HR Administrators
L&D Officer
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Key responsibilities: Project Management Facilities Health and Safety Sustainability and environment
Includes Project Managers by CPA Capabilities include tracking, contingency planning, risk and issue monitoring.
IT Services Manager
IT Security Manager
Key responsibilities: Implementation for Work Programme in awarded CPAs Includes Property, IT, HR, Regional Operations Directors and the Change Director
Project Manager
Project Manager
Key responsibilities: Projects will be created on an asneeded basis to enable maintenance of BAU performance without distracting operational managers, including Project management for business change projects Project management for business associated with new business
IT systems team
Key responsibilities: Property strategy Facilities management Disaster recovery Key responsibilities: Health and safety strategy Health and safety policy H&S monitoring and control
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Key responsibilities: Operational delivery Operational performance Employer relations Continuous improvement of process, people and technology
Senior regional team in CPA shown overleaf Director for the North West Regional Head of Employer Partnerships
Key responsibilities: Delivers Ingeus Academy Overall management of the in-work support teams Key responsibilities: Inbound calls from clients on general issues Outbound calls to review progress Key responsibilities: Specialist support to clients in-work, Debt advice, health management support and career advice
Key responsibilities: Timely and accurate completion of referral data PRAP monitoring and assurance
1st line Customer Director of Support CoOperations ordinators Director of Director of Operations Operations Operations Managers
Key responsibilities: Employer strategy Employer engagement Development of Employer Network National account management
Director Director of Contractof Operations Operations Managers Deputy Director of Director of Operations Operations Operations Managers
Key responsibilities: Delivery of Condition Management support Specialist health support to clients as required
Key responsibilities: Office administration Support for PRAP referral s Meet and greet for clients
Key responsibilities: Many of the same responsibilities as Advisors, but with a particular emphasis on: Building relationships with community-based organisations; Ability to conduct group presentations Ability to work peripatetically
Key responsibilities: Face-to-face and personalised support for clients Advisors may specialise by module or customer group as appropriate Includes members of the Placement Team
Key responsibilities: Delivery of client group work during Diagnosis, Boost, Job Search, Re-Energise and Engage modules as appropriate
Ingeus Deloitte Detailed Organisation Design for Cumbria, Lancashire, Merseyside and Halton
Operations Manager
Operations Manager
Contract Manager
Senior Contract Managers and Contract Managers interface with and are accountable for the performance of providers. Slides 7-10 set out how we will interact with our Lead Providers in this CPA
Regional Head of Employer Partnerships
Deputy Operations Managers manage members of the regional Employer Partnership team, health professionals, administrators / receptionists, advisors, group work facilitators and members of the Rapid Response team.
Administrators / receptionists
Outreach Advisors
Employment Advisors
Group Facilitators
Notes: This chart shows a more detailed view of the actual structure in the Cumbria, Lancashire, Halton and Merseyside CPA, including the planned numbers of Operations and Deputy Operations Managers in areas where Ingeus will undertake delivery itself Ingeus staffing numbers are set out in more detail in slide 11 Indicates secondary reporting line
Locations: Ingeus staff will be based across our offices in Carlisle, Workington, Kendal, Barrow, Lancaster, Blackpool, Blackburn, Burnley, Accrington, Preston, Southport, Skelmersdale, Bootle, Knowsley, St Helens, Birkenhead, Liverpool, Widnes and Halton. Contract Managers will spend the majority of their time working from the sites of our Lead Providers, Vocational Routeway Providers and Specialists.
Ingeus Deloitte Stakeholder and supplier engagement summary of key responsibilities Version 0.10, 30th January 2011
Stakeholder engagement responsibilities Strategic relationship management at Senior Executive level with Public Sector stakeholders (e.g. DWP, Jobcentre Plus, BIS, MoJ, Local Authorities, etc.) Strategic relationship management at Chief Executive level with employers and national trade bodies (e.g. CBI, etc.)
Sub-contractor / third sector responsibilities Sits on Third Sector Advisory Panel Interfaces at CEO level with charities and the Third Sector Strategic relationships with key suppliers at CEO level
Sub-contractor / third sector responsibilities Responsible for overall supply chain strategy and performance of sub-contractors across all contracts
Commercial relationship management at Senior Executive level with Public Sector stakeholders (e.g. DWP, Jobcentre Plus, BIS, MoJ, Local Authorities, etc.)
Sub-contractor / third sector responsibilities Leads sub-contractor management teams through implementation Provides development support, particularly to SME, voluntary organisations and our Accessible Community Experts. Sub-contractor / third sector responsibilities Day-to-day interaction with suppliers during implementation phase, including contract support
Stakeholder engagement responsibilities Strategic relationship management at Senior Operating Officer level (e.g. Jobcentre Plus, Local Authorities, strategic trade bodies, etc.) Engagement with DWP Account Management Team Stakeholder engagement responsibilities Provide strategic leadership across the CPA Chairs the Regional Advisory Board and hosts quarterly Stakeholder Network forums Engagement with JCP regional Customer Service Directors Engagement with the regional LEP Engagement with senior representatives from local authorities, including xx and xx Work with key local employers, including xx and xx including interfacing with Deloittes Practice Senior Partner for the xx
Sub-contractor / third sector responsibilities Sits on Third Sector Advisory Panel Interfaces at COO level with charities and the Third Sector Strategic relationships with key sub-contractors
Commercial Director
Sub-contractor / third sector responsibilities Responsible for all Ingeus and sub-contractor performance across the CPA
Sub-contractor / third sector responsibilities Builds strategic supply chain Identifies new capacity Administration of due diligence processes precontract
Contracts Officer
Sub-contractor / third sector responsibilities Practical advice and support to sub-contractor site managers
Stakeholder engagement responsibilities Engagement with JCP District Managers Engagement with representatives from Local Authorities Engagement with representatives from Education, Probation, Health and Housing sectors, including community health teams
Operations Managers
Partnership Manager
Sub-contractor / third sector responsibilities Sets and reviews performance benchmarks Maintains relationships with key suppliers Attends Quarterly Review meetings for key suppliers
Stakeholder engagement responsibilities Engagement with individual JCP offices Engagement with representatives from Education, Probation, Health and Housing sectors, including community health teams
Sub-contractor / third sector responsibilities Practical advice and support to subcontractor staff
Contract Managers
Manage performance of sub-contractors against KPIs Conduct monthly progress meetings and formal Quarterly Review meetings
Administrators / receptionists Notes: This chart summarises the key stakeholder, supplier and voluntary sector engagement responsibilities
Group Facilitators
Health professionals
Sub-contractor / third sector responsibilities Shares best practice across suppliers Drives Continuous Improvement and supports capacity building
Stakeholder engagement responsibilities Day to day interactions with local Jobcentre Plus offices
Stakeholder engagement responsibilities Develops and implements the Employer Engagement Strategy (owned by the Head of Employer Partnerships) Works with JcP Employer Engagement teams
Sub-contractor / third sector responsibilities Close working and support for equivalent subcontractor employer teams
Sub-contractor / third sector responsibilities Receives and manages in-bound queries from suppliers Distributes supplier updates, guidance, etc.
Ingeus Deloitte Organisation Design Stakeholder and supplier engagement contacts for end-to-end suppliers
Notes: This chart shows the specific contacts for named individuals in all end-to-end suppliers proposed for this CPA
Locations:
Bootstrap Enterprises staff will be based across offices in Blackburn, Burnley and Accrington.
Blackburn REDACTED Operations Managers TBC Burnley REDACTED Regional head of Employer Liaison TBC Interfaces with Accrington REDACTED
Advisors Administration staff Administration staff Advisors Administration staff Receptionists
Advisors
Receptionists
Receptionists
Ingeus Deloitte Organisation Design Stakeholder and supplier engagement contacts for end-to-end suppliers
Notes: This chart shows the specific contacts for named individuals in all end-to-end suppliers proposed for this CPA
Locations:
BTCV staff wil be based across offices in Carlisle, Workington, Barrow and Kendal.
Site Manager Carlisle TBC Operations Managers TBC Site Manager Workington TBC
Advisors
Administration staff
Receptionists
Regional head of Employer Liaison TBC Interfaces with Contract administrator TBC
Advisors
Administration staff
Receptionists
Ingeus Deloitte Organisation Design Stakeholder and supplier engagement contacts for end-to-end suppliers
Notes: This chart shows the specific contacts for named individuals in all end-to-end suppliers proposed for this CPA
Locations:
Halton Borough Council staff will be based across offices in Widnes and Halton.
Regional head of Employer Liaison TBC Interfaces with Contract administrator TBC
Advisors
Administration staff
Receptionists
Advisors
Administration staff
Receptionists
Ingeus Deloitte Organisation Design Stakeholder and supplier engagement contacts for end-to-end suppliers
Notes: This chart shows the specific contacts for named individuals in all end-to-end suppliers proposed for this CPA
Locations:
Insprire2Independence staff will be based across offices in Skelmersdale, Blackpool and Lancaster.
Skelmersdale REDACTED
Advisors
Administration staff
Receptionists
Regional head of Employer Liaison TBC Interfaces with Contract administrator TBC
Blackpool TBC
Advisors
Administration staff
Receptionists
Lancaster TBC
Advisors
Administration staff
Receptionists
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Total staffing numbers in Cumbria, Lancashire, Merseyside & Halton at contract start date and by end of July 2011 Minimum staffing numbers for Minimum staffing numbers for end Lead Provider contract start of July 2011 IngeusDeloitte Bootstrap Enterprises BTCV Halton Borough Council Inspire2Independence Totals
Notes Birkenhead Staffing numbers are estimates based on expected customer flows and current financial projections. The staffing numbers used in the table opposite and on the following slides are peak staffing numbers in years 1 - 5 of the contract. Year 1 figures are therefore higher than the contract start and July 2011 staffing figures above. All staffing numbers have been calculated on the basis of full-time employment (37.5 hours per week). Staffing numbers are subject to change according to JCP customer flows and other operational variables.
DOM EA IA (RRT) Admin Bootle DOM EA IA (RRT) Admin Knowsley DOM EA IA (RRT) Admin Liverpool City Centre DOM EA IA (RRT) Admin Preston DOM EA IA (RRT) Admin Southport DOM EA IA (RRT) Admin St Helens DOM EA
Roles operating across the CPA Regional Director Managers Operations Manager Managers Senior Contract Manager Managers Contract Manager Managers Specialist Health Advisors In-Work Advisors Customer Support Coordinator Employer Services Manager Employer Account Manager Group Facilitator PRaP Administrator Roles based in a specific site Support Staff In-Work Advisors In-Work Advisors Support Staff Pre-Work Advisors Pre-Work Advisors Admin
Deputy Operations Manager Employment Advisor In-Work Advisors (part of Rapid Response Team) Administrator
11
IA (RRT) Admin
Roles operating across the CPA Regional Director Managers Operations Manager Managers Senior Contract Manager Managers Contract Manager Managers Specialist Health Advisors In-Work Advisors Customer Support Coordinator Employer Services Manager Employer Account Manager Group Facilitator PRaP Administrator Roles based in a specific site Support Staff In-Work Advisors In-Work Advisors Support Staff Pre-Work Advisors Pre-Work Advisors Admin
Deputy Operations Manager Employment Advisor In-Work Advisors (part of Rapid Response Team) Administrator
12
Roles operating across the CPA Regional Director Managers Operations Manager Managers Senior Contract Manager Managers Contract Manager Managers Specialist Health Advisors In-Work Advisors Customer Support Coordinator Employer Services Manager Employer Account Manager Group Facilitator PRaP Administrator Roles based in a specific site Support Staff In-Work Advisors In-Work Advisors Support Staff Pre-Work Advisors Pre-Work Advisors Admin
Deputy Operations Manager Employment Advisor In-Work Advisors (part of Rapid Response Team) Administrator
13
Roles operating across the CPA Regional Director Managers Operations Manager Managers Senior Contract Manager Managers Contract Manager Managers Specialist Health Advisors In-Work Advisors Customer Support Coordinator Employer Services Manager Employer Account Manager Group Facilitator PRaP Administrator Roles based in a specific site Support Staff In-Work Advisors In-Work Advisors Support Staff Pre-Work Advisors Pre-Work Advisors Admin
Deputy Operations Manager Employment Advisor In-Work Advisors (part of Rapid Response Team) Administrator
14
Job Roles
Year 1
Year 3
Year 4
Year 5
Roles operating across the CPA Regional Director Managers Operations Manager Managers Senior Contract Manager Managers Contract Manager Managers Specialist Health Advisors In-Work Advisors Customer Support Coordinator Employer Services Manager Employer Account Manager Group Facilitator PRaP Administrator Support Staff In-Work Advisors In-Work Advisors Support Staff Pre-Work Advisors Pre-Work Advisors Admin
DOM EA IA (RRT) Admin Lancaster DOM EA IA (RRT) Admin Skelmersdale DOM EA IA (RRT) Admin
Roles based in a specific site DOM EA IA (RRT) Admin Deputy Operations Manager Employment Advisor In-Work Advisors (part of Rapid Response Team) Administrator Managers Pre-Work Advisors In-Work Advisors Admin
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