Institutional Capacity

TYPES OF CALIBRATIONS/ TESTS BY YEAR NUMBER OF CALIBRATIONS BY YEAR

800
700
5000
600
Number

500 4000

Number
400
3000
300
200 2000

100 1000
0
2002 2003 2004 2005 2006 2007 0
2002 2003 2004 2005 2006 2007

NUMBER OF TRAINING COURSES BY YEAR PERSONS TRAINED BY YEAR

500
120

Number of Persons
400
100

80
Number

300
60
200
40

20 100

0
2002 2003 2004 2005 2006 2007 0
2002 2003 2004 2005 2006 2007
UME at International Arena

Membership in EURACHEM

• Regular participation in EURACHEM activities

• EURACHEM GA and few satellite workshops were

hosted by UME in May 2006

• The main subjects discussed at the workshops were

related to the organization of PTs and evaluation of
uncertainty in chemical measurements
UME at International Arena
AGREEMENTS WITH OTHER NMIs

• MoU with INM (Romania) was signed in 2005

• MoU with BOM (Macedonia) was signed in 2006

• MoU with GDM (Albania) was signed in 2006

• MoU with SaSo (Saudi Arabia ) was signed in 2007

• MoU with Bosna i Hersegovina was signed in 2007

• MoU with LPEE (Morocco) was signed in 2007

UME within EMRP

EMRP: European Metrology Research Program

• Program with overall budget at the level 400 Million Euros

• EMRP is foreseen to start in 2009
• 20 countries involved in the EMRP
• UME is one of the partners

Intermediate program: ERANET Plus Bridging Action

UME within EMRP
ERANET Plus Bridging Action

Overall budget : 63 Million Euros

Number of participants : 20
Duration : 2008 - 2011

UME is a partner in 5 research projects under

• Traceable measurements for biospecies and ion activity in

clinical chemistry
• External beam cancer therapy
• New traceability routes for nanometrology
• Traceable measurement of field strength and SAR for the
physical agents directive
• Nanomagnetism and spintronics
UME within MRA
• UME signed the MRA on 14th
of October 1999
• UME participated in 89
comparisons
UME Calibration and Measurement • UME’s QMS was reviewed and
Capabilities (CMC)
approved on 29th of May 2002
Subject Field 2002 2007
AUV 22 25
• UME has 350 CMC entries
EM 139 141
published on the BIPM data
base
L 50 51
M 27 81
PR 8 12
T 0 20
TF 0 15
Total 246 350
UME Quality Management System
1994 First pilot study to establish QMS in accordance with the
requirements of the EN 45001 standard
2001 UME has an integrated QMS meeting the requirements of
ISO/IEC 17025, ISO 9001
2002 UME QMS was reviewed by EUROMET QS-Forum
2005 Reorganization of QMS
2006 UME received accreditation certificate

Currently UME operates QMS in full accordance with the

requirements of ISO/IEC 17025:2005
UME Laboratories are Accredited

Accreditation No: AB-0034-K Accreditation No: AB-0092-T

Date: 29.08.2006 Date: 10.10.2006
Accreditation Process
06.09.2005 UME applied for accreditation

Date Type of Assessed Fields

Assessment
18 - 21.04.2006 Initial Whole QMS
18 - 19.04.2006 Initial Thermometry (including radiation thermometry
and humidity)
20 - 21.04.2006 Initial Electrical quantities
(excluding RF and microwave measurements)
10 - 11.07.2006 Initial EMC testing
11.07.2006 Initial Testing scope in acoustics field
05 - 09.09.2006 Initial Pressure (including vacuum measurements)
25 - 26.01.2007 Initial Force (including torque and hardness)

25 - 26.01.2007 Initial Dimensional measurements

12.11.2007 Surveillance EMC testing
Accreditation Process
List of Assessors

Field Assessor Organization

R. Lucien Bauder METAS (CH)
QMS
G. Birbil TÜRKAK (TR)
Thermometry Y.Hermier LNE (FR)

Electrical Quantities B. Jeckelmann METAS (CH)

Pressure G. Molinar INRIM (IT)
EMC Testing E.A. Chun DATech (DE)

Acoustical Measurements R. Liebergeld Schall GmbH (DE)

Force Drehmoment Service Dr. Peschel (DE),

D. Pecshel
Torque formerly PTB (DE)

Hardness I.Patkovszky Materialprüfunstalt für Werkstoffe (DE)

Dimensional Measurements G.B. Picotto INRIM (IT)

Close Cooperation with Customers
UME solicits feedback by means of various tools

• Customer Complaints
• Customer Satisfaction Questionnaire
• Periodic Meeting of UME Advisory Board
• Participation in Quality and Measurement Related Exhibitions
• Meetings/workshops with Shareholders
Close Cooperation with Shareholders
Periodic Meeting of UME Advisory Board
• Board consists of 35 members from industry, ministries,
accredited laboratories, universities
• Organized every year at the end of December
• Discussed Subjects
UME strategies, targets and achievements
Expectations of external organizations from UME
• Outcomes of the meetings are evaluated and integrated in the
institutional strategic plans
Close Cooperation with Shareholders
Meetings/workshops with Shareholders

Date Subject Field

Sep. 2005 RF & Microwave Measurements

Oct. 2006 Temperature Measurements

Dec. 2006 Pressure Measurements

Apr. 2007 Temperature Measurements

Oct. 2007 High Voltage Measurements

Feedback from Customers
Customer Satisfaction Questionnaire
• Developed and introduced in 2004
• Total of 3 pages
• Total of 19 statements
• Statements cover following subjects:
Communication with UME
Competence of UME staff
Cost of Services
Reliability of Services
Timeliness of Services
Invoicing/Payment Process
Feedback from Customers

Return Ratio (%)

2005 20,5
2006 12,5
2007 2,2
 Degree of Importance
R
el
ia
bi
lit
y
of
th

60
70
80
90
100

Ti e
m se
el rv
in ic
es e
s
o
ft
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se
E rv
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ne
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ifi
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C te
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C th
e

Degree of Satisfaction
om se
m rv
un ic
ic e
at
io
n
C w
om ith
p U
et M
en E
ce
of
U
M
E
Feedback from Customers

st
In af
vo f
ic
in
g
Pr
oc
es
s
Degree of Importance
60
70
80
90
100

Degree of Satisfaction
Continuous Improvement
Measures of Improvement

• Performance Indicators and Quality objectives

• Feedback from customers
(Questionnaires, complaints, etc.)
• Findings in internal/external assessments
• Corrective / preventive actions (number and
type)
UME’s Future: Strategic Planning Activities
Started in 2006
Trigger: Requirements of Law No. 5018 on Public Fiscal
Management and Control.

Coordinated by team consisting of 17 people

Team members were selected among volunteers after special
training
Strategic planning activities were described in the relevant
procedures within QMS
Strategic Planning Activities

Actions Carried Out:

• Redefinition of institutional mission and vision

• Performing SWOT and PESTS analysis
• Defining of institutional strategic aims
• Drafting of strategic actions toward strategic aims
• Monitoring of the institutional performance through
objective and measurable performance indicators
Strategic Planning Activities
UME Performance Indicators Cover:
• Improved measurement techniques and standards/systems,
• Participation in international comparisons
• Organized interlaboratories comparisons and proficiency
testing programs
• Calibration services
• Trainings provided to customers
• Scientific events (conferences, symposia, etc.) organized or
attended
• Membership in national and international technical
committees
• Publications
Strategic Planning Database

Reports

Strategic Plans

Action Plans

Performance Indicators
Continuous Improvement : Improvement Teams
Do not complain, propose an action and implement it !

• Air quality in working areas

• Signposts in UME Building
• Separation of solid waste materials
• Energy efficiency of UPS units
• Actions for reduction of electricity consumption
• Improvement of calibration/testing services database
Future Plans

• Gradually skipping the routine calibration work and

setting-up the priorities to R&D projects
• Closer cooperation with universities and other research
organizations
• Further support to the Legal Metrology infrastructure of
Turkey through ensuring the traceability of the
measurement units used in trade
• Conduction of various activities for increasing of
awareness of metrology in the society