6

SIX SIGMA IN HR

PRESENTED BY

SOMENATH BISWAS

WHAT IS SIX SIGMA

Tolerance
LSL +/ - 3 s USL

Target = m +/ - 6 s

Performance Standards

s
2 3 4 5 6

PPM
308537 66807 6210 233 3.4

Yield
69.1% Current standard 93.3% 99.38% 99.977% 99.9997% World Class

Defects per million

Long term yield

Contd.
Tolerance LSL +/ - 3 s USL

.001 pm

1350 pp m

1350 pp m

0.001 pp m

Target = m +/ - 6 s

CREATING SIX SIGMA INFRASTRUCTURE

EXECUTIVE LEADERSHIP
EXECUTIVE LEVEL ENTUSIASM FOR SIX-SIGMA
TEAM OF SIX-SIGMA LEADERS WITH RESPONSIBILITIES UNDERSTANDING SIX-SIGMA METHODOLOGY ALLOCATING RESOURCES AND NAMING KEY PLAYERS.

CREATING SIX SIGMA INFRASTRUCTURE

COUSTOMER FOCUS
WALKING THE CUSTOMER PROCESS PERFORMING CUSTOMER SURVEYS ESTABLISHING FEEDBACK OR COMPLAINT SYSTEMS

CREATING SIX SIGMA INFRASTRUCTURE

STRATEGIC GOALS
WHAT HOW RELATIONSHIP MATRIX HOW MUCH

CREATING SIX SIGMA INFRASTRUCTURE

RESOURCES
CHAMPION- EXECUTIVE LEVEL MANAGER MASTER-BLACK BELT (STATISTICAL EXPERT) BLACK BELT- PROJECT MANAGER/ FACILITOR TEAM MEMBER SPONSOR / PROCESS OWNER

CREATING SIX SIGMA INFRASTRUCTURE

METRICS CULTURE CREATIVITY MOTIVATION EMPOWERMENT CUSTOMER FOCUS COMMUNICATIONS

CREATING SIX SIGMA INFRASTRUCTURE

COMMUNICATIONS
CONCISE CONSISTENT COMPLETE CREATIVE

STRATEGY FOR PROFIT AND GROWTH

6 SIGMA PHILOSOPHY AND CULTURE

IPROVEMENT TOOLS DMAIC

SCOREBOARD 6s

WHAT TO DO IMPLEMENT SIX SIGMA SUCESSFULLY?

Focus of Six Sigma

Accelerating fast breakthrough performance Significant financial results in 4-8 months Ensuring Six Sigma is an extension of the Corporate culture, not the program of the month Results first, then culture change!

Where can Six Sigma be applied?

Service Management
Purchase

Design

Administration

Six Sigma Methods

Production

Quality Depart. HRM

IT

M&S

6s IN HR ROLE
Potential HR contributions in this area include: Analyzing existing compensation arrangements to identify the extent to which those arrangements will support the Six Sigma initiative.

Creating a strategic compensation plan that will better support Six Sigma. Developing a non-monetary reward program for Six Sigma teams

6s IN HR ROLE
Project Team Effectiveness Potential HR contributions in this area include:
Ensuring team leaders and members get training and/or coaching in teamwork, conflict management, communications.
Providing teams with tools that allow them to diagnose their own performance and identify when and where they need help.

6s IN HR ROLE
Change Management and Communications Potential HR contributions in this area include: Drafting a change management/ communications plan that addresses the people side of the Six Sigma rollout.

 Change Management and Communications Helping create a "case for change" that describes:
The reasons for and benefits of Six Sigma. How the organization will help employees succeed in new ways of working. How Six Sigma fits with other ongoing initiatives. Counseling Six Sigma Leaders and Champions on how their behavior can help or hinder Six Sigma's acceptance throughout the organization.

6s IN HR ROLE

Training
In-House courses SPC QFD Design of Experiments Measurement Systems Analysis On-Site courses As above, tailored courses to suit the company Six Sigma programmes

CRITICISM ABOUT SIX SIGMA

There are some-Criticism 1: It focuses MORE on individual processes and not so much on the value stream as a whole.....(comes often from Lean practitioners) Criticism 2: Expensive to implement... Criticism 3: Requires CHANGE Criticism 4: Assumes that management is doing the right things, at least strategically.