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ANDHRA PRADESH
Name : G.Rajeswari
Designation : Senior Lecturer
Branch : Commercial and Computer Practice
Institute : Government Polytechnic, Srikakulam
Year/Semester : V semester
Subject : Banking
Subject code : CCP 504(B)
Topic : Customer Services in Banks.
Duration : 50mts
Sub topic : Services Rendered by Banks
Teaching Aids : PPT, Animation
CCP504(B).37 1
Customer Service in Banks
Objectives:-
customer,
Understand the services of a banker to its deposit
holders and credit seekers.
CCP504(B).37 2
Known to unknown
What are the primary functions of a bank?
In addition to primary functions, which type of
services banks perform?
Say an example for general utility service
Why banks perform general utility services?
Give an example for agency service
CCP504(B).37 3
General Relationship of
Banker and Customer
CCP504(B).37 4
Debtor – Creditor Relationship
CCP504(B).37 5
Trustee and Beneficiary relationship
CCP504(B).37 6
Agent and Principal relationship
CCP504(B).37 7
Services of a Banker to the Deposit
Holders and Credit Seekers
The Modern Banks are performing various types of
services to their deposit holders and credit seekers in
addition to primary functions. They are:
1. General Utility Services
Example: Providing Locker facility, issuing
Letters of Credit and underwriting securities etc.,
3. Agency Services Example:- Remittance of
Funds, execution of standing orders etc.,
4. Issuing debit cards and credit cards
CCP504(B).37 8
Services of a Banker to the Deposit
Holders and Credit Seekers
1. Telephone Banking
2. Introduction of ATMs
3. Personal Computer Banking
4. Network or Online Banking
5. Electronic Funds transfer
CCP504(B).37 9
Services rendered by Banks
CCP504(B).37 10
Ancillary services
CCP504(B).37 11
Ancillary services
CCP504(B).37 12
Summary
CCP504(B).37 13
Summary
CCP504(B).37 14
Quiz
CCP504(B).37 15
Quiz
CCP504(B).37 16
Frequently Asked Questions
CCP504(B).37 17