3 DAYS EXCLUSIVE TRAINING PROGRAM Day/Time: Monday to Wednesday (9 am to 1 pm) Venue: At Ghazali Hall, Avari Hotel, Mall Road,

Lahore.

9 9:30 am 9:30-10:00 am 10-10:15am 10:15-11 am 11-11:45 am

Overview of Training Workshop and Tasks for the Day with Literature Pre-Flight Checking and guidelines for passengers Tea Break Receiving Passengers Adaptability Worksheets and individual activities Refreshment

12-1 pm
1:15 pm

Today the crew members/staff is going to start with us an exclusive session of training as to their interaction with the passengers all the way during flights. Todays session will constitute pre-flight checking and guidelines to the passengers, how passengers should be received, adaptability etc..

PRE-FLIGHT CHECKING AND GUIDELINES FOR PASSENGERS

Pre-Flight checking starts from dressing, outfits, kitchen, storage, first aid kits, emergency equipments etc and passengers should be well guided to take their seats, handle their hand carries well, keep their kids and themselves fastened with seat belts, use the call buttons to call the crew whenever they need, how to deal with emergencies etc

Pre flight checking and guideline

RECEIVING PASSENGERS

Receiving passengers is an art. The crew must master this art to make their airline friendlier to take more and more business. Passengers can be from different nations, speaking different languages and different backgrounds; everybody should be received with love and care and must be treated and spoken with softly right from taking them on board to off load.

Receiving passengers

ADAPTABILITY

Crew staff must be efficient enough and flexible enough to get themselves adapted according to every new situation and according to different passengers from different backgrounds. Passengers can well be rude, naughty, funky and moody at the same time, but the crew staff is supposed to be having adaptability in all the circumstances.

Time/Tasks For the Day (Tuesday)

9-9:15 am 9:15-10:00 am 10-10:15am 10:15-11 am 11-11:45 am

Overview of Tasks for the Day with Literature Situational Awareness & Decision Making Skills Tea Break Attention Getting Skills Passenger Handling & Demonstrations of Safety Equipments Worksheets and individual Activities Refreshment

12-1 pm
1:15 pm

SITUATIONAL AWARENESS & DECISION MAKING SKILLS

The crew staff must be well aware of how to read the situation and take decisions accordingly. The activities of emergencies, shake-offs and fall-over will be conducted to study the natural behaviors and reactions of the crew staff, and later this instinct will be improved

ATTENTION GETTING SKILLS

The crew staff can get the attention of the passengers by dressing in style, by keeping command on language, by keeping an eye and 6th sense on the passengers needs during flight and by providing the best possible they can to the passengers.

PASSENGER HANDLING & DEMONSTRATIONS OF SAFETY EQUIPMENTS

Passengers can be very noisy and disturbing for the others sitting around, and keeping them calm and convincing them to take care of others is an art. The crew staff must be well aware of the fact that every passengers needs attention and care handling. If someone creates noise, he/she can be served an extra meal or a new range of music DVD to get his/her cool and calm.

Safety

DEMONSTRATIONS OF SAFETY EQUIPMENTS

Safety equipments are a necessary part of the flight. Crew staff must be well versed to demonstrate how to use the safety equipments when needed. Exercises and demonstrations are performed during session.

TIME/TASKS FOR THE DAY(TUSEDAY)

Time

Tasks

9-9:15am 9:15-10:00 am 10-10:15am 10:15-11 am 11-11:45 am

Overview of Tasks for the Day with Literature Phonetics and Language Proficiency Tea Break Effective Public Speaking Etiquettes and body language Personal Grooming, Dressing sense, styling etc. and Worksheets Refreshment

12-1 pm
1:15 pm

PHONETICS AND LANGUAGE PROFICIENCY

Crew is supposed be to speaking easy and clear with the passengers during flights. Crew staff needs to be well versed, their pronunciations must be very clear and they must be having a proficient accent. A variety of words which are commonly used by the crew are taught by the trainer how to speak them and speaking style and language skills is improved through interviews and public speech sessions.

EFFECTIVE PUBLIC SPEAKING

Crew staff is not only supposed to speak with individuals but also with all the passengers at the same time. To improve public speech, different articles and demonstrations are conducted before audience of the sessions, to improve the public speech instinct and confidence.

ETIQUETTES AND BODY LANGUAGE

ETIQUETTES AND BODY LANGUAGE

Etiquettes and body language of the crew staff is the best tool to make the passengers feel home-like during flight. Different Etiquettes, like how to call the passengers, how to serve, how to handle etc are taught and revised, and body language must be fresh, committed, friendly and caring all the time. Exercises of serving handling and speaking during flight are conducted during session.