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INTRODUCTION
CRM SYSTEMS TO
* CRM SOLUTIONS CAN IMPROVE YOUR SALES TACTICS, AUGMENT YOUR CUSTOMER SERVICE,
AND EDIFY MANAGERS IN REGARDS TO LEVERAGING THEIR RESOURCES.
require additional work inputting data dehumanize a process that should be personal
system upgrading
costly and difficult to integrate with other management information systems.
PROPOSED SYSTEM:
CRM
is an ENTERPRISE WIDE CORPORATE STRATEGY for presenting a single face, sometimes called a unified marketing message, to the customer
It responds to issues relating to sharing customer data and providing a seamless contact and fulfillment experience for the customer
Efficient handling Effective responses to and convenient Searchable storage of these inquiries
CRM is an entity-wide implementation of a central data repository of customer information utilized by sales, marketing, customer service/support, accounting, etc
MODULE DESCRIPTION :
Quotation to the Company In this module the user can send his details along the product which he wants to buy for a quotation. Employee Enrollment In this module the sales person and the admin can get registered in order to get the authentication to use this application. Sales Person Schedule Report The sales Person can report the schedule status to the admin whether the schedule is completed or pending.
Admin Product Details Admin can add, edit and delete the product details of the company through this module. Employee Modules The employee details are managed under this module such as adding the new employee, deleting the existing employee and updating the employee information. Schedule Details The scheduling operations are carried down under this module that is allotting a schedule to the sales person, canceling the schedule and updating the schedule status.
DFD Level 0 :
Customer
DFD Level 1 :
Customer
Admin
Sales Allocation
Sales Person
Sales Details
Sales Report
DFD Level 1
View Product Details Product details Customer Details
Customer
Quotation
Schedule Details
Employee Details View Company Details Managing Employee Details Sales Person
Meeting Customer Schedule Status Reporting
Scheduled Appointments
Customer Details
Request Quotation
Admin Sequence :-
Admin
Sales Application
Manage information
Login
Get Authorised
Managing process
Not Authorised
Login Failed
HARDWARE ENVIRONMENT :
Processor Clock speed RAM HDD FDD CD Drive Pointing device Keyboard Peripherals
: Intel Pentium IV : 1.8 GHz : 256 MB : 80 GB : 1.44 MB : 52x Reader : Scroll Mouse : 101 Standard Key-board : Printer
SOFTWARE ENVIRONMENT
System
Architecture : Core Language : Operating System : Database : Web Server : information services 5.0