ENTERPRISE SYSTEM

Enterprise involves a complete business consist of:

Functions y Divisions y Other components
y

used to accomplish specific objectives and defined goals. Resources

People Enterprise Goals / Objectives

Money, Factory, Material

Integration of organization by ERP

Manufacturing process

Customers

Corporate office

Suppliers

Regional Set up

Enterprise Resource Planning is an integrated cross functional software that re-engineers manufacturing, distribution, finance, Human resources and other basic business process of company to improve its efficiency, agility and profitability.

Cross functional Information systems: Are

information systems that are integrated combination of business information systems. Sharing information resources across the functional units of an organization.

ENTERPRISE RESOURCE PLANNING SYSTEM

y

Integrated application environment (operational, managerial and strategic information for an enterprise to improve productivity, quality and competitiveness) Integration in real time (Provide real-time online information for decision making). Business model for planning, control and global organization of entire supply-chain Allows information to enter at a single point (.e.g. materials received in manufacturing stage) and updates single shared database of all functions. Information accessed throughout the system

CHALLENGES FOR ERP

To address global access issues. Development of information system that will cater to both intra and extra information needs. To deliver complete best business process. Adaptable business systems for easy installations and post implementation maintenance.

Sales & marketin g

HR

Logistics

Productio accounts n

Business process Business process Business process

FEATURES OF ERP
y

1. Three tier client / server architecture

Desk Top (tier -1) y Application Server (tier - 2) y Database Server (tier -3)
y

2.Two tier model 3. Middleware : is a software that helps diverse networked computer systems work together thus promoting them interoperability. It is a collection of software that are needed to provide the connections an process the interaction between the layers.

Enterprise Application Architecture

Suppliers SCM, Sourcing, Procurement

Emplo yees

Knowledge management

ERP Internal Business process

Partner Relationship Management

partner s

CRM Marketing Sales service

Customer

CROSS FUNCTIONAL ENTERPRISE APPLICATION

are integrated combination of

Which support

Information system in the real world

Cross functional business system

Business development process like Production

Distribution Order mgt.

Product

ERP SOLUTIONS
( Oracle, PeopleSoft, SAP)
Production

planning and control Manufacturing Quality control Sales and distribution Accounting Customer Relations Human resource

MODULES OF ERP
Modules -General ledger (Central accounts and financial business) -Accounts payable-track payments from customers, bill payments to suppliers and assets Costs with building property, distributors Fixed equipment Treasury management-Cash holdings, investment Cost Control-costs related to overheads, products, manufacturing
Finance

MODULES OF ERP

Manufacturing and logistics y Production planning-daily production schedule y Sale and distribution (receipt related to billing and shipping) y Warehouse management-records of warehouse delivery of products y Project Maintenance Costs, work schedule by projects y Plant Maintenance y Customer Service Management Human Resources -Human Resources Administration (Recruitment, travel.)

ENTERPRISE SOLUTION (BENEFITS)

y y y y y y y y

Single computer system serving all needs Single database so that various depts can share information and communicate Consolidates various parts and purposes of an organization Enormous data into useful information Enables organization balance customer demands influenced by multiple interrelated items and multiple plant locations. Shipping and distribution Product and customer demand to sales ERP data flow to suppliers, vendors, customers and products.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

CRM
y

uses technology to

Create a cross-functional enterprise system y That integrates and automates many of the processes in sales, marketing and customer service that interact with customers
y

Create a framework of web-enabled software and databases that integrate these processes with the rest of the companys processes

CRM APPLICATIONS CLUSTERS

CRM APPLICATIONS
Contract
y

and Account Management

Helps sales, marketing and service professionals y Capture and track data about past and planned contacts with customers and prospects
Sales

Provides sales reps with software tools and data they need to support and manage sales activities y Cross-selling is trying to sell a customer of one product with a related product y Up-selling is trying to sell customer a better product than they are currently seeking
y

CRM APPLICATIONS
Marketing y y

and Fulfillment

Help marketing professionals accomplish direct marketing campaigns by tasks such as Qualifying leads for targeted marketing and scheduling and tracking direct marketing mailings

CRM APPLICATIONS
Customer
y

Service and Support

Provides sales reps with software tools and database access to customer database shared by sales and marketing professions y Helps create, assign and manage requests for service y Call center software routes calls to customer support agents based upon their skills and type of call y Help desk software provides relevant service data and suggestions for resolving problems for customer service reps helping customers with problems

CRM APPLICATIONS
Retention
y

and Loyalty Programs

Try to help a company identify, reward, and market to their most loyal and profitable customers y Data mining tools and analytical software y Customer data warehouse

SOFTWARE'S ASSOCIATED WITH CRM

Sales

Force Automation- Selling and marketing functions such as managing leads, customer contacts, pipeline management, generating proposals, configuring products for price quotes and telemarketing. Salespeople retrieve information quickly

Customer

Service and Support (CSS)-software addresses after sale activities such as help desks, call centers, order tracking, repair scheduling, service agreements and contracts applications-Web-based and traditional market campaigns.

Marketing

CRM SUPPORTS CUSTOMER LIFE CYCLE

CRM BENEFITS
Identify

and target best customers Real-time customization and personalization of products and services Track when a customer contacts a company Provide consistent customer experience and superior service and support

REASONS FOR CRM FAILURES

Lack

of understanding and preparation Rely on application to solve a problem without first changing the business processes Business stakeholders not participating and not prepared

SUPPLY CHAIN MANAGEMENT (SCM)

SUPPLY CHAIN MANAGEMENT (SCM)

A cross-functional interenterprise system To help support and manage the links between a companys key business processes And those of its suppliers, customers and business partners

SCM GOAL
Fast,

efficient, low-cost network of business relationships or supply chain to get a companys products from concept to market

A supply y

chain:

Interrelationships with suppliers, customers, distributors, and other businesses that are needed to design, build and sell a product

SCM

ROLE OF SCM

GOALS AND OBJECTIVES OF SCM

CAUSES OF PROBLEMS IN SCM

Lack of proper demand-planning knowledge, tools and guidelines Inaccurate or overoptimistic demand forecasts Inaccurate production, inventory, and other data Lack of adequate collaboration within the company and between partners SCM software considered immature, incomplete and hard to implement

OVERALL PERSPECTIVE OF SCM

Informs

customer chain from customer side to supplier

side. Keeping goods moving-Resolve inventory and delivery goods Track performance of suppliers quantatively Channel effectiveness-Keep track of customers buying habits (audio, audivisual, video, etc.) Customer service- Web-based information about their orders Managing coordination- Dynamic scheduling of sales and distribution

SCM MODULES (SUPPLY CHAIN REPORTING & ANALYTICS)

Represents a key decision support activity Selective flexible report structures

Analyze supply chain activity at every process step and use this information to provide feedback to the processes themselves, both on an ongoing basis as well as periodic review Typical reports include planned versus actual analyses. Such reporting helps companies to monitor their current situation as well as form the basis for further business strategy

SERVICE PARTS PLANNING (SCM MODULE) |

Planning

capabilities specific to service parts. It creates demand histories of location products that form the basis of further planning processes such as forecasting and inventory planning, These applications include the following: Historical Data Capture Historical Data Maintenance Demand Forecasting Inventory Planning

RESOLUTION MANAGEMENT
Scenarios Resolution Scorecard Performance Metrics Multi site Visibility Interactive Spreadsheets Integrated Process Flow Event Response

INVENTORY OPTIMIZATION
      

Workflow and Collaboration S&OP Modeling (Sales and operations planning for decision making) Optimization User Interface Optimization Reporting Inventory Optimization Integration Inventory Modeling Demand Modeling

ADVANCED PRODUCTION SCHEDULING

Scheduling System Interfaces Product Scheduling System Integration Product Scheduling Parameters and options Product scheduling reporting Optimization Scheduling & Sequencing. Finite product scheduling.

SUPPLY CHAIN PLANNING

Supply Chain Planning Systems Integration Supply Chain Planning Parameters Supply Chain Planning Analysis Supply Chain Optimization Planning Supply Chain Modeling Supply Chain Analytics

SHIPMENT PLANNING & MANAGEMENT

Shipping Documentation Vehicle Load Planning Shipment Planning Systems Integration Shipment Planning Shipment Management Fleet Management Carrier Management

REPLENISHMENT PLANNING & SCHEDULING

Replenishment Planning Replenishment Inventory Management | Replenishment Planning System Integration Finished Goods Replenishment Requisitions

MATERIAL REQUIREMENTS PLANNING (MRP)

Supplier

Planning/Receipt Scheduling Repetitive Production Scheduling Project Planning Material Requirements Planning MRP System Integration MRP Reporting MRP Planner Views, Messages & Activities MRP Pegging MRP Parameters, Policies & Options Interactive Planning Simulation & Analysis

MASTER PRODUCTION SCHEDULING

Resource Planning Product Line Planning Master Scheduling Simulation Master Scheduling Process Master Scheduling Planning Options Master Scheduling Pegging Master Scheduling Parameters, Policies & Options MPS System Integration MPS Reporting MPS Planner Views, Messages & Activities MPS On-line Inquiries MPS Demand Planning/Forecasting

INVENTORY MANAGEMENT
Stocking

Location Master Inventory Valuation Inventory Transactions Inventory Status Inventory Reporting Inventory Planning Inventory Management Systems Integration Inventory Item Details Inventory Calculation & Analysis Bulk Inventory

DEMAND PLANNING
Statistical Forecasting Multi-dimensional Forecast Historical

Planning

Demand Forecast Adjustment Demand Planning System Integration Demand Planning Parameters, Policies & Options Demand Performance Analysis Demand Modeling Collaborative Demand Planning

DRP (DISTRIBUTION REQUIREMENT PLANNING & DISTRIBUTION NETWORK PLANNING

Dynamic Constraint-Based Distribution Planning Distribution Sourcing Analysis Distribution Requirements Planning (DRP) Distribution Replenishment/Inventory Deployment Distribution Planning System Integration Distribution Network Enterprise Modeling Distribution Network Management & Analysis DRP Planner Options & Actions DRP Parameters, Policies & Options

CUSTOMER PLANNING/SHIPMENT SCHEDULING

Customer order processing Customer profitability Customer profiles Customer product requirements

CAPACITY REQUIREMENTS PLANNING (CRP)

Capacity Requirements Loading & Planning Capacity Planning Simulation CRP System Integration CRP Parameters, Policies & Options | CRP Inquiry & Reporting

NEW TECHNOLOGIES
Radio

Frequency Identification (RFID)-

RFID tags embed an integrated microchip (transponder) and radio antenna in product labeling and packaging. Each tag stores a unique 64 or 96-bit Electronic Product Code that identifies the item both by type and individual serial number. Multiple tags can be read concurrently without the lineof-sight restrictions of optical bar code scanning systems. An entire shipping container, pallet, case or shopping cart can be scanned in seconds by automated reading equipment.

TYPES OF RFID

EAS (Electronic Article Surveillance) systems: Generally used in retail stores to sense the presence or absence of an item. Products are tagged and large antenna readers are placed at each exit of the store to detect unauthorized removal of the item. Portable Data Capture systems: Characterized by the use of portable RFID readers, which enables this system to be used in variable settings. Networked systems: Characterized by fixed position readers, which are connected directly to a centralized information management system, while transponders are positioned on moveable items. Positioning systems: Used for automated location identification of tagged items or vehicles.

NEW TECHNOLOGIES(E-PROCUREMENT)
Lower procurement costs Less paperwork Improved supplier relationships- Reduce the overall number of suppliers. Focus on agreement negotiation and strategic sourcing. Identify suppliers who are not performing. No continual need to check deliveries and track purchase orders. Reduction in unauthorized purchasing Allows employees to order supplies, equipment and services from online catalogues of corporate vendors. Employee empowerment- Use guidelines set by corporate purchasing, supplier constantly updates catalogue systems, reduction of unauthorized purchasing

KEY REQUIREMENTS OF E-PROCUREMENT

Configuration-

Interface with ERP Easy to use- Processing of requisition and purchase orders suitable in a single user interface. Security- Must have in-built controls to guard against illegal access to company controls. Ability to alternate between e-mail, automatic fax, and Internet EDI for sending and receiving of purchase orders as well as interfacing with the corporate back-office system is a requirement

NEW TECHNOLOGIES
Web- based EDI POS-comprehensive module - view all products, inventory, customer records and buying history at retail outlet. It archives and provides information in real-time, so that critical decision can be taken based on accurate data. Internet auctions XML,(EXtensible Markup Language) Platform independent and easy transmitting of data across systems ERP (All three have real time analytics to act on needs of customers) CRM SCM data mining, web-order processing epayment,, Drive-through retail stores with touch screen for menus and delivery through lifts Virtual retail stores with simulation of actual sore

NEW TECHNOLOGIES
Enterprise PortalE Enterprise portal-Portals are browser-based applications that collect information that comes from various sources. They provide a single place to share and manage all information such as calendars, tasks, and lists. Store Workbench and Manager Dashboard

the presentation of real-time information for the (district manager), a workbench (the single point of access to information and systems for the store manager), and a scorecard