Escolar Documentos
Profissional Documentos
Cultura Documentos
E3
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High Competency and Tools Passion High Energy Well Applied Emotional Connection to JW Marriott San Antonio Hill Country Resort and Spa and the Texas Hill Country
We believe our single but power commitment to contributing and achieving Excellence3 is based upon the following:
1. Excellence is a choice 2. Excellence is measurable and equals a clear separation of performance 3. We recognize that the commitment to Excellence is the means to accomplish our Stake in the Ground
Warm Heart Authentic Culture
Achieving Excellence3
We understand and commit to the effort required to reach Excellence3 and to our personal ownership of our work and to its pivotal role in reaching our Stake in the Ground.
Valuing Associates
Inclusiveness
Selflessness
Care to Comfort
Environmental Responsibility
Learning Organization
Driven to Excellence!
General Parking Information There are 1,658 available parking spaces for this property as allocated below: Hotel Self Parking 523 spaces Conference Center Self Parking 507 spaces Employee Parking 387 spaces Golf Self Parking 101 spaces Valet Parking (Parking Garage) 140 spaces Valet - Overnight $ 25.00 (excludes tax) Valet Daily Max $ 18.00 (excludes tax) Self Parking Complimentary
JW Marriott San Antonio Hill Country Resort and Spa Valet Parking Services Standards Guest/Visitor Pre-Arrival Procedures
Attendant: Be prepared for duty Be attired in a clean and approved uniform of the day Stand tall, be confident and polite Maintain proper decorum/conversation with co-workers while waiting to assist approaching guests and visitors Know the layout of the JW Marriott Resort as well as the location of local restaurants and shopping destinations so that you can provide answers to likely asked questions by guests/visitors Valet Stand/Booth/Office: Continually scan the area for litter or other housekeeping needs Address housekeeping issues while guests/visitors are not in the immediate area Solicit assistance from the appropriate JW Marriott staff members if more extensive efforts are required Perform regular cleaning (i.e., wipe down of Valet Podium, pick up trash in courtyard, etc.
If existing damage is discovered, document the damage on the office/cashier copy of the parking ticket and notify the on-duty parking manager (or designee) immediately
List the vehicle identification information (license plate number, vehicle color, vehicle brand) on the Valet portion of the parking ticket, which will be kept at the office/cashier station until the guest/visitor departs Place the display portion of the parking ticket in the appropriate place
Retrieval of Vehicle
A guest calls ahead or return in person to the courtyard area when they wish to retrieve their vehicle, they may also call from the room, or guest will return in person to retrieve their vehicle The cashier will cross match the claim check portion of the ticket to the locator part of the ticket which is with the corresponding vehicle keys in the secure parking office/cashier station The Valet attendant will quickly and safely locate the vehicle in the parking lot/garage by utilizing the locator portion of the ticket to the displayed portion of the ticket, which is in the guests/visitors vehicle The attendant will drive the vehicle, in the same safe manner that it was parked, to the vehicle return area of the JW Marriott (industry standard dictates that the acceptable time for retrieval of the vehicle is no longer than ten minutes) If the guest will be returning to the JW Marriott, leave the display portion of the parking ticket on the approved area (on the dashboard or rear view mirror) Open the door(s) of the vehicle for the driver and passengers when applicable Assist the guest/visitor with bags or luggage, if no bell person is available If the guest/visitor is leaving and not returning, thank the guest/visitor for choosing the JW Marriott Resort, and ask them to come back soon
Lost Keys:
The on-duty parking manager (or designee) should be notified immediately The Parking Manager (or designee) will make a personal walk through the JW Marriott Resort parking lot with the attendant in an attempt to locate the keys If the keys are verified to be gone, the manager will need to make notification, in person and with an empathetic approach, to the owner of the vehicle A local locksmith shall be called to have new vehicle keys made (if the vehicle is a rental unit, the rental company should be contacted as an alternative) While waiting for the arrival of the locksmith, per parking company or JW Marriott Resort guidelines, the manager (or designee) will need to collect all of the pertinent information to document the claim If the claimant is unable to wait for a locksmith to arrive, the parking manager (or designee) will then make arrangements for alternate transportation for the claimant (taxi cab) Prior to the claimants departure, the parking manager (or designee) will provide the claimant with the contact name and number of whoever will be processing the claim