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Juan Zhao University Mannheim, Chair of Information Systems III, Prof. Schader
Content
1. 2. 3. 4. 5. 6.
Review on the last work Objectives in Spare Parts Management System Analysis Logistics Strategies Process Management Further Research
Spare Parts Management in Aerospace Industry Definition Business background Literature Review Business Models, Processes and IT systems
Customer Facing Reliability Responsiveness Flexibility Internal Facing Cost Asset Management
Supply Chain Council, SCOR 7.0, 2005
Visibility
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Review Objectives Analysis Performance System Theory Structure Mapping Logistics Strategies Processes Further Research
System Analysis
unsatisfying performance of Spare Parts Management
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7 6,75
7 6 5
272
4 3 2 1 0
100 0
A erospace A utomotive High-tech M etals/metal products Overall
Review Objectives Analysis Performance System Theory Structure Mapping Logistics Strategies Processes Further Research
System Analysis
Goal
Adjustment gap
Over stock
goal Adjustment time 1. Order System
Shipment
Stock out
Review Objectives Analysis Performance System Theory Structure Mapping Logistics Strategies Processes Further Research
System Analysis
Spare Parts Management: complex dynamic system
Producer
Product Engineering Repair Center Procurement Manufacturing Field Service Warehouse Logistics Sales
Customer
Marketing
Logistics Strategies
Transportation
Expediting Outsourcing Direct shipment by part supplier
Inventory
Forecast Method Purchase: design/manufacture for serviceability, VMI Inventory: part segmentation (Cost based , Movement based , Criticality based); virtual inventories Outsourcing
Location
Warehouse: Centralization/Decentralization; Hub- and Spoke; outsourcing Repair Centre: outsourcing, leave it to supplier or customer
Other:
alliance, e-Commerce, m-Commerce
Logistics Strategies
The system becomes more complex. Processes and IT systems must be adapted to the strategies.
Part Supplier
Dealer
Customer
producer
Service Provider
3PLs
Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Business Process
four perspectives: deterministic machines; complex dynamic systems; interacting feedback loops; social constructs. across functions within a firm - across firms in a supply chain
Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
BPR - BPM - BPO
Re-engineering
Radical clean slate IT-Led Mechanistic Inspirational Future Lessons from Reality
Process Management
Total lifecycle new/ existing processes IT-Enabled Holistic Systematic Past, present, future
Support
Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
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Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Business Process Management Procedures
1. 2. 3. 4. 5. 6. 7. Preparation of modeling Strategy and business process framework As-is modeling To-be modeling Organizational structure Implementation Continuous process management
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Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Business Process Modeling Objectives
Communication, Analysis, Control
Standards
SCOR 7.0 Supply Chain Council RosettaNet TM Forum PIPs eTom
proposal
Aerospace and Defense, Automotive, Chemicals, Electronics Electronics, Semiconductor, Telecommunications, Logistics Telecommunications
Process Model
Process Modeling
graphical executable
IDEF0, EPML, UML, BPMN XLANG, WSFL, BPML, BPEL4WL;ebXML BPSS, ebXML BP TC, WSBPEL; XPDL
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Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Field Service Repair Cycle
Down time Parts Delivery Time
Time
Customer calls Machine fails. Customer Service Centre (Regional) Field Service (Local) Logistics (Global)
Parts arrive.
Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Logistics Processes in Spare Parts Management
Customer Order
Order transmit
Order accept
Order prepare
Order execute
Packaging Shipment
Transport
Documentation 16
Ester 1997
Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Processes in Spare parts management
Life-CycleManagement
Supplier Management
Disposition /Purchase
Source
Distribution Management
Retour Management
17 Impuls 2003
Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
The business processes in spare parts management cut across various classes of application.
Parts Supplier PDM Life-Cycle-Management Spare Parts Production Supplier Management Disposition/Purchase Distribution Management Service Level Management Order Processing Retour Management MES SCM PDM MES Producer 3PL Customer
ERP
SCM
CRM
TMS WMS
ERP
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Review Objectives Analysis Logistics Strategies Processes Theory Modeling Further Research
Process Management
Summary
Process Management is hot word in practices, but few academic publications. Most articles describe how to implement BPR/BPM. Existing process models of spare parts management map internal processes and are rough. Processes may be interrupted by diefferent systems. Information are delayed and /or missed.
Problem:
Unique or common processes across companies and industries? Customized or standard IT- Enabler? How can the standards help process management in spare parts management?
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Further Research
Processes Modeling
Technique, Standards
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Thanks!
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