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"Best Practices Workshop of Distribution Heads" being organized at the initiative of Ministry of Power on
AT 27th January 2004
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1 > INTRODUCTION TO BUREAU
SUMMARY
3 > BENEFITS OF
CERTIFICATION
5 > CONCLUSION
1 > INTRODUCTION
TO BUREAU VERITAS
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CORPORATE GOVERNANCE
" Integrity " Independence " Impartiality " Respect for others
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CORPORATE GOVERNANCE
E BUSINESS
CONSUMER GOODS
CERTIFICATION
INTERNATIONAL TRADE
BUILDING
AERONAUTICS
INDUSTRY MARINE
1828
1910
1922 1929
1984 1988
1998 2000
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OUR BUSINESS
" Outsourcing
Total or partial management of customers QHSE
functions The reliability of a true long- term partner
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Accreditation bodies Accreditation ISO/IEC Guide 62 EN 45012
CREDIBILITY !
BVQI CREDENTIALS
INTERNATIONAL NETWORK GLOBAL SERVICE LOCAL EXPERT KNOWLEDGE ACCREDITATION CREDIBILITY HIGHLY QUALIFIED AUDITORS EXPERIENCE IN ALL SEGMENTS OF THE INDUSTRIES
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BVQIs services
" Social
Accountability
ISO 9000 QS-9000 AS 9000 ISO/TS 16949 TRAINING
SA8000
Codes of Conduct
" OH&S
Safety Cert BS8800
" Environment
ISO 14001 EMAS
" Food
HACCP
"Integrated Systems
BVQI
First clas service World class recognition
15 For the benefit of business and people
2 > OVERVIEW OF
ISO 9001:2000
" ISO 9001: Quality management systems - Requirements " ISO 9004: Quality management systems - Guidance for
performance improvement
"
Applicability : Universal Aim : Enhancing customer satisfaction Scope : As per the requirements of the organization
ISO 9001:2000
01 General " Strategic decision - adoption of QMS " QMS design & implementation is organisation
specific
ISO 9001:2000 :
Introduces & explains the process model as conceptual presentation of QMS requirements specified
Processes
Controls
(e.g.procedure)
Input
Output
Process A Process B
Process C Process D
C U S T O M E R
R e q u i r e m e n t s
Resource management
S a t i s f a c t i o n
Input
Product realisation
C U S T O M E R
Product Output
" Identify and manage processes " Determine the sequence and interaction of processes " Determine the criteria and methods to ensure effective
operation of the processes
Correct
Do
Verify
ISO 9001:2000
ISO 9001:2000
"Clauses 0 - 3
Introduction Scope Normative references Terms and definitions
ISO 9001:2000
"Clause 4
QMS requirements
Process approach Documentation requirements
ISO 9001:2000
"Clause 5
Management responsibility
Commitment, Customer focus Policy, Objectives, Planning, Communication
ISO 9001:2000
"Clause 6
Resource Management
Human resources Infrastructure Work Environment
ISO 9001:2000
"Clause 7
Product Realization
Planning Marketing, selling, design, production, purchase
ISO 9001:2000
"Clause 8
Measurement, Analysis & Improvement
Measure, Analyse and improve
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ISO is only documentation ISO is expensive ISO is for the auditor ISO is the responsibility of MR
Myths
3 > BENEFITS OF
CERTIFICATION
Benefits of certification
"Commercial "Non-commercial
Benefits of certification
" Reduced quality costs " Increased competitiveness " Improved internal transfer of know how " Improved morale and motivation of staff
Benefits : Commercial
" Competitiveness " Customer confidence " Exports " Governmental recognition
Benefits : Non-commercial
" Quality, an essential requirement today " Continual improvement, another necessity " Effect on costs
Higher quality costs less Quality has one of the highest ROI Almost the entire standard is preventative in
nature !
1 " Opportunity to integrate systems " Inspiring confidence to the management and
people of the organization
Transparency Identification of non conformities Reduced errors Internal quality audits Prestige Improved morale of staff Improvements becoming a way of life A stepping stone to TQM
To Summarise
" Based on 8 quality management principles " Process approach " Allows tailoring to business but does not loose
sight of customer focus
Benefits of certification
" Tangible proof that the companys quality system complies with certification Benefits of internationally
recognised standard.
ISO 9001
Benefits of certification
An opportunity to eliminate any excessive documentation requirements
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Top management commitment Formation of Steering committee Understanding The standard
Gap Analysis
Pre-assessment review
Certification Audit
Continual Improvement
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How to effectively approach the project?
Steering committee and task force Diagnosis of an existing system Execution plan Training Planning, Re- engineering, Documenting
Identification and control of processes, their sequence and interaction is critical for effective quality management
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STEP 1 TOP MANAGEMENT COMMITMENT
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STEP 2 FORMATION OF A STEERING COMMITTEE
" STEP 3 " UNDERSTANDING THE STANDARD " Attend training programmes " Organise Awareness programmes for all " Interpretation to the organisational practice " Appointment of a external expert if
necessary
" STEP 4 " REVIEW OF THE EXISTING SYSTEM " Review of all current practices, written or
otherwise
" 1. 2. 3.
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STEP 5 GAP ANALYSIS Gap between the current practices and ISO 9001 requirements A checklist could be useful
" For documentation " For compliance " For suitability " For adequacy " For effectiveness
" To evaluate adequacy of documentation " To evaluate compliance " To evaluate effectiveness
" STEP 9
" STEP 10 " CONTINUED COMPLIANCE " By reviews " By audits internal " By audits -- external
Quality system is for the organisation, and not organisation for the system.
Flaws to avoid: System that is not tailored to suit the organizations mode of operation
Certification Process
Contract Review Initial Audit Certification Surveillance Re-certification audit
Scope of certification
"Standard "Products covered "Locations covered "Elements of organisation covered
Accreditation
" To ensure uniform standard of certification " To ensure recognition of certificates
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" BVCI GIVES THE NECCESARY
TRAINING 01 DAY AWARENESS 02 DAYS INTERNAL AUDITS 05 Days IRCA APPVD LEAD AUDITOR COURSES
Thank You !
> CONCLUSION