United Parcel Service

Snapshot
y Founded 1907, Washington , US y Industry- courier y Headquarters- Sandy Springs, Georgia, US y CEO- Scott Davis y Products- Courier express services

Logistics Services Freight forwarding services y Revenues US $ 49.5 bn y Employees- 406,000

Subsidiaries
y The UPS Store y UPS Supply Chain Solutions y UPS Capital y UPS Airlines y UPS Express Critical y UPS Freight y UPS Logistics y UPS Mail Innovations y UPS Professional Solutions

UPS slogan
What can brown do for you? We run the tightest ship in the business
It emphasizes the companys ability to provide services to almost anyone in the world , at any address UPS delivers more than 15 million packages a day to more than 6 million customers in 190 countries making it the world s largest package delivery company

UPS Mission and Vision Statement

Exhibit 4 and 5

Major Competitors
y Fed Ex y DHL y United States Postal Service

Strategic Plans
Four strategic imperatives: y Winning Team- attracting and retaining highly skilled, diverse and globally aligned workforce y Value-added solutions y Customer Focus- building customer loyalty and expanding UPS services worldwide y Enterprise excellence- creating an environment of high quality service and value

Strategies adopted
UPS Distribution System y Hub and Spoke system y Consolidation- collection of parcels, monitoring of road traffic and weather , monitoring of driver through latest technology and keeping cutomers informed y Distribution air fleet and trucks between hubs y Fragmentation

SWOT Analysis
Strengths y Global brand and goodwill y Strong distribution network y Strong transport fleet Weaknesses y Perception of ground delivery instead of overnight y Heavy Union presence y Lack of visibility

Opportunities y Expansion of online shopping y Emergence of business opportuinities in emerging economies Threats y Increasing fuel cost y Competitve landscape ( DHL, FedEx)

Strategies adopted under Scott Davis

Exapansion of logistics network Expanding reach throughout Asia, Europe and Americas Improvement in international operations and supply chain freight Fuel efficiency in ground and air fleet Strategic transformation of the company's U.S. small package organizational structure y Alternative fuel vehicles y Time-definite delivery
y y y y y

"Innovation, execution and growth capture the UPS of yesterday, today and tomorrow. It is a simple formula for our past successes and a roadmap for the future."

Horizon 2017
Exhibit 9 and 10