DHL Disaster Response Team

Humanitarian Logistics Movement Matt Hemy, 19 March 2007

Introduction

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Agenda
About DPWN & DHL

DHL Corporate Sustainability

The formation of DHL Disaster Response Teams (DRT) DRT Operations DRT In Action Innovation in Relief Distribution Engaging Stakeholders

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Deutsche Post World Net

Over 500,000 employees and 60.5 bn revenue in 2006

MAIL
EXPRESS LOGISTICS

FINANCE
Leading retail bank in Germany 12 million customers Postbank IPO in 2004 generated 1.6bn

71 million mail items per day Quality leadership in Europe Global Mail: international mail solutions
No. 1 in worldwide cross border express business No. 1 in worldwide air freight, ocean freight, and contract logistics business

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DHL Global
285,000 employees More than 400 aircraft * 76,000 vehicles 6,500 facilities across the globe, 35 mn sqm warehouse space Over 1.5 billion shipments per year 26 bn in revenue (2005, excl. Exel)

120,000 destinations worldwide

* Operating for and on behalf of DHL

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DHL is a responsible Corporate Citizen

Mission Statement
DHL is a responsible corporate citizen in all countries in which we operate, taking into account the social and environmental needs of our employees, local communities and the public

Corporate Values
No 7 - To accept social responsibilities

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Formation of DHL Disaster Response Teams

In 2003, DHL experts saw how a flood of relief goods could shut down an airport

Earthquake relief, Bam Airport, Iran, December 2003 Airport apron and taxiways blocked with cargo, trucks and aircraft. Unsafe airport operation.
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Formation of DHL Disaster Response Teams

DHL has expertise in handling air cargo and managing airport operations

DHL has core competences in:

- Airport operations. - Cargo handling. - Flight operations.

- Warehousing.
- Distribution.

DHL can use its experience, network and employees talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.

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DRT Mission

DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply chain at the disaster site airport for incoming shipments and relief goods.

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DRT Functions
DRT provides core expertise at the airport
DHL Disaster Response Team - Core Expertise -

Unloading aircraft

Handling

Warehousing

Loading

Onward transportation

Goods are taken off aircraft pallets. Supplies transferred to wooden pallets. Handling with or without fork-lifts. Assistance with customs processes.

Sorting and stacking of goods. Inventory management.

Loading of aid on to trucks or helicopters.

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Corporate Disaster Response in Action

Relief in Action

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2004 Indian Ocean Tsunami (Sri Lanka) 7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.

DHL DRT operated at Colombo Airport

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2005 South Asia Earthquake (Pakistan)

9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.

Humanitarian Base, Islamabad DHL DRT operated at Chaklala Air ForceLogistics Movement

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2006 Yogyakarta Earthquake (Indonesia) 200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.

DHL DRT operated at Adisoemarmoe Airport Movement Humanitarian Logistics

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2006 Typhoon Durian (Philippines) The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon Durian.

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2006 INSARAG (China) DRT participated in the Asian Pacific Regional Earthquake Exercise August 4 8 August 2006, Shijiazhuang, China

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Innovation in Relief Distribution

Innovation Speedball

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Innovation in Relief Logistics Distribution

South Asia Earthquake - 2005

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Innovation in Relief Distribution

Problem:

Delivering aid to remote and inaccessible areas

Cardboard boxes broke when dropped from helicopters. Damaged goods.

Solution:

DHL Speedball

New use for DHL polypropylene shipping bags. Easy to handle. Does not break when dropped from 35 meters. A survival package (contains supplies for 7 people for 10 days.)

1. Unsorted relief supplies arrive

2. Relief supplies are sorted and stored

3. DHL shipping bag filled with supplies

4. DHL Speedballs loaded on helicopter

5. DHL Speedballs dropped from helicopter

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Innovation in Relief Distribution

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Innovation through Collaboration

Engaging Stakeholders

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UN Partnership We deliver help

Memorandum of Agreement signed in December 2005 with the United Nations Development Program and the United National Office for the Coordination of Humanitarian Affairs

Integrated approach doesnt just focus on relief, but also on disaster preparedness and disaster response
Expand DHLs involvement in disaster response by setting up its own global network of three Disaster Response teams, with the first of these in AP In the event of a major natural disaster, teams comprising specially trained DHL employees (DRT) will help manage crucial logistics operations in airports close to the affected area

We are proud to support the UN in this important mission with our core competence in logistics and we will deliver help to wherever in the world it is needed.
Monika Wulf-Mathies, Managing Director, Corporate Public Policy and Sustainability, DPWN, during the signing of the Memorandum of Understanding between DPWN, the UNDP and the UN OCHA.

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Engaging Stakeholders
Collaboration with Governments & the Military is crucial to the success of any disaster relief operation. Clear outline on capability and what service is donated. Establish ground rules prior to disaster occurring. Establishing the contact network.

CEO DHL Express Asia Pacific, meets with the President of the Philippines over DHL support to Disaster Relief Typhoon Durian

National Disaster Management Agency (India)

Department of Social Affairs, Government of Indonesia

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MOU - PRC Government & DHL

On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster.

Department of Social Relief, Ministry of Civil Affairs (PRC)

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A truly rewarding experience

The experience was overwhelming. I felt that managing and reorganizing the relief supplies to be sent out to the affected sites was something that I personally contributed to. Being part of the relief mission was both enriching and fulfilling. Edward Lim, Safety & Security Manager, DHL Express Singapore Hub & DRT Volunteer

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Asia Pacific Disaster Response Team

Summation:
- Provide a capability that adds value. - Foster close relationships with your stakeholders. - The National Government is the Controlling Authority.

- Agreed protocol (MOU) to participate.

- Work very closely with the Military. - Pass on your expertise.

Matt Hemy Regional Crisis Manager Operations DHL Express Asia Pacific +65 6216 6825 matt.hemy@dhl.com

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