Professionally deploy and operate IT systems with Microsoft Services

Trin khai gii php v vn hnh h thng chuyn nghip vi Microsoft Services

Son Phan Senior Consultant, Microsoft Services, South East Asia

How Will Your Business Grow and Compete?

Globalization

Business insight

Privacy

Time to market

Innovation
Business process improvement

Digital enterprise

Mergers and acquisitions

Customer retention

New business models Device proliferation

Customer Collaboration acquisition Distributed workforce

Workforce productivity

Cost reductions Multigenerational workforce

Employee recruitment and retention

Security and risk Environmental management sustainability

Emerging competitors

Information management

Digital marketing Compliance

Changing expectations

Regulations
Information protection
Efficiency

Mobility

Technology is a catalyst for enabling people and transforming businesses

Microsoft Is Innovating Around Important IT Trends

New Trends Invite Old Questions

Can these trends work into my existing IT and business strategy? Where do I start? Least risks, most return of investment? How do I implement it successfully? Whats the payoff / risks? How can I use this technology to my advantage?

Microsoft Services Is Built To Help

S mnh ca Microsoft Services l

Microsoft Confidential

Microsoft Services l b phn gm cc chuyn gia cng ngh cao cp, chuyn cung cp dch v t vn thit k, trin khai, h tr cho cc d n, h thng IT s dng cng ngh Microsoft.

Gip khch hng t c hiu qu v li ch ti a khi s dng sn phm ca Microsoft

82 countries 10,000 employees

Global Expertise, Global Delivery

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Microsoft Services Strengths

Deep understanding of the MS platform Focus on Complex, EarlyLifecycle Solutions Proven tools, practices and IPs Advocacy to & expertise from MS Product groups Global scale and expansive network of worldwide partners

Broad Industry Expertise

We understand local customers

We serve 75% of global Fortune 1,000 companies across multiple industries

Services Porfolio Overview

Dch v h tr vn hnh cao cp Direct Support Relationship Preventative Services Problem Resolution Support Knowledge Transfer and Workshops

Microsoft Confidential

Tng quan v danh mc dch v ca Microsoft Services Strategy Consulting Services

Dch v t vn chin lc IT Planning Platform Value Realization Enterprise-wide Architecture Business Architecture Program Planning & Management

Premier Support Services

Entry at any point in the IT lifecycle

Dch v t vn, trin khai gii php Assessment & Review Services Planning, Architecture & Design Services Operations Consulting Customized Engagements
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Technical Consulting Services

Plan Enterprise Strategy Consulting

Dch v t vn chin lc

Microsoft Confidential

The Enterprise Strategy Program delivers the right knowledge, skills, and resources to help you realize the full value of your existing investment in Microsoft technologies to help meet your companys business objectives. We are putting Business before Technology

Program Components & Resources

Enterprise Architect Enterprise Network Enterprise Library

Value Relization Framework

Plan Enterprise Strategy Consulting

Dch v t vn chin lc A sample tool - Benefits Dependency Network

Microsoft Confidential

IT
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Business

Deploy - Technical Consulting/Deployment

Microsoft Confidential

Dch v t vn v trin khai gii php k thut Helps customers adopt and deploy Microsoft technologies by using proven methodologies, tools, and best practices gained through thousands of customer engagements, and collaboration with the Microsoft product groups.
Excellent professionals Global presence with 6000+ skilled professionals in 82 countries Solution focused: best-in-class deployment & adoption Consistent quality delivery worldwide First and Best in new MS Technology (early adoption programs) Collaborate with Product Group Optimized packaged solution offerings
Optimized Branch Infrastructure Hyper-V Cloud Accelarate Migration Assessment for Windows Server Desktop Virtualization Solutions Business Intelligence Reporting and Analysis Unified Communications Enterprise Data Warehousing Upgrade Service for Microsoft SQL Server 2005/2008 Application Re-platforming Service for SAP Design Review for Microsoft Dynamics CRM Performance Review for Microsoft Dynamics CRM and a lot more

Proven tools, practices

Services Delivery Methodology Project Management Office Internal IP & expriences sharing Technical Quality Review & Assurance Optimized project team model with local partners Microsoft Operations Framework Microsoft Solution Framework
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Deploy - Technical Consulting/Deployment

Project Deployment Approach

Microsoft Confidential

11

Run Premier Support

Dch v h tr vn hnh cao cp Service Management
-

Microsoft Confidential

Support from Microsoft experts directly, 24x7

Point of contact in Microsoft (local) Service delivery planning & execution

Proactive Services
-

Proactively protect systems and enhance IT staff skills Risk Assessment Programs, Workshops Knowledge Transfer and Training

Problem Resolution Support

Well defined SLA 24x7 priority escalation to support engineers (up to product team) Rapid Onsite Support Service

Information Services
-

India RSC

Access to Microsoft internal KB Proactive information

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We Collaborate with a Global Partner Network

Microsoft & Partners Working Together: A Collaboration to Realize Maximum Value from Microsoft Solutions

The Microsoft Services partner strategy supports

the companys goal to make partnering with Microsoft as easy and profitable as possible. We do this by focusing on four key pillars:

Enablement Engagement

Support
Communication

Summary
Microsoft Services and its partners bring the deepest expertise of Microsoft solutionsfrom enterprise planning to deployment and supportthat helps our customers innovate to strategic advantage in their respective industries

Thank You
Son Phan Senior Consultant, Microsoft Consulting Services sonph@microsoft.com | Cell: +84 979 055 000