Escolar Documentos
Profissional Documentos
Cultura Documentos
Overview
What is a Customer Satisfaction survey? Purposes of Customer Satisfactions surveys in our organization Nuts and bolts Example Group activity Summary
Group Activity
Its your turn to develop a Customer Satisfaction Survey!!! Break off in teams of 4 and develop a customer satisfaction survey for a fast food restaurant Using a 5 point scale, 5 being the most satisfied and 1 being the least
Summary
Customer Satisfaction is a key for an organization to survive Surveys enable an organization receive positive and negative feedback on products or services Surveys increase Customer Retention.