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What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs MIS
and control
Management Challenges
Information Technologies
Information Systems
Business Applications
Development Processes
Foundation Concepts
Business Applications
o
The major uses of information systems for operations, management, and competitive advantage.
Development Processes
o
How business professionals and information specialists plan, develop, and implement information systems.
Management Challenges
o
Foundation Concepts
o
Fundamental behavioral, technical, business and managerial concepts about components and roles of IS.
Information Technologies
o
Major concepts, developments and management issues in IT i.e. hardware, software, network and data management.
An Information System is an organized combination of people, hardware, software, communication networks and the data resources that collects, transforms and disseminates information in a organization.
- James OBrien (1998)
An organized combination of
o People o Hardware o Software
o Communication networks
o Data resources
This system
o Stores, retrieves, transforms, and disseminates information in
an organization
Is a major functional area of business. Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction. Is a major source of information and support for decision making.
in
developing
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs MIS
A group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system).
Three basic interacting components:
o Input o Processing (transformation process) o Output
connected correctly because it allows the rider to move from one place to another more easily.
Environment
Feedback Signals
Control by Management
Control Signals
Manufacturing Process
Other Systems
Input
o Capturing and assembling elements that enter the
system to be processed
Processing
o Transformation process that converts input into output
Output
o Transferring transformed elements to their ultimate
destination
Examples
o Universities Departments Staff Courses Hostels etc. Environment Logical Arrangements o Class Room Whiteboard Chairs, Tables Technologies (projectors) Teachers Students
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs MIS
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs. MIS
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs MIS
Information systems
systems
petroleum refinery
managers
advertising dollars
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs MIS
to organizational operation, to support their DecisionMaking activities o Produces information products that support many of the day-to-day decision-making needs of managers and business professionals o Prespecified reports, displays and responses o Support more structured decisions
Produces many of the products that support day-to-day decision-making These information products typically take the following forms:
o Periodic scheduled reports o Exception reports o Demand reports and responses o Push reports
Exception Reports
Push Reports
Inputs: Information from the TPS Outputs: hard and softcopy reports
o Scheduled reports o On-demand reports o Key-indicator (business fundamentals) o Exception reports
Financial MIS
o Will integrate information from multiple sources o Functions
Manufacturing
o Design and Engineering o Master Production Scheduling o Inventory Control o Materials Planning o Manufacturing and Process Control o Quality Control
Marketing
o Market research
Human Resources
Accounting
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS What is MIS? What is DSS? DSS vs MIS
Computer-based information systems that provide interactive information support during the decision-making process
DSSs use
o o o o
Analytical models Specialized databases The decision makers insights & judgments An interactive, computer-based modeling process to support making semistructured and unstructured business decisions
Designed to be ad hoc, quick-response systems that are initiated and controlled by the decision maker DSS Models and Software
o Rely on model bases as well as databases o Might include models and analytical techniques
o Sensitivity analysis
o Goal-seeking analysis o Optimization analysis
What-If Analysis
o End user makes changes to variables,
or relationships among variables, and observes the resulting changes in the values of other variables
Sensitivity Analysis
o A special case of what-if analysis
o The value of only one variable is changed
repeatedly, and the resulting changes on other variables are observed o Typically used when there is uncertainty about the assumptions made in estimating the value of certain key variables
Goal-Seeking Analysis
o Instead of observing how changes in a
variable affect other variables, goalseeking sets a target value (a goal) for a variable, then repeatedly changes other variables until the target value is achieved
Optimization Analysis
o A more complex extension of goal-seeking
o The goal is to find the optimum value for
What If-Analysis
Sensitivity Analysis
Goal-Seeking Analysis
Optimization Analysis
Decision support systems in business are changing. The growth of corporate intranets, extranets, and other web technologies have increased the demand for a variety of personalized, proactive, web-enabled analytical techniques to support DSS. Information systems must support a variety of management decision-making levels and decisions. These include the three levels of management activity: strategic, tactical, and operational.
Handles large amounts of data from different sources Provides report and presentation flexibility Offers both textual and graphical orientation
Supports drill down analysis Performs complex, sophisticated analysis and comparisons using advanced software packages Supports optimization, satisficing, and heuristic approaches
Makes hypothetical changes to problem and observes impact on the results Duplicates features of a real system Determines problem data required for a given result
o Simulation
o Goal-seeking analysis
o Statistical analysis
What is Information System (IS)? What is a system? Components of IS Trends in IS Types of IS Information, Decisions and Management What is MIS? What is DSS? DSS vs MIS
Information produced by Information produced by extraction and manipulation analytical modeling of of business data business data
MIS
o Planned reporting o Standard, scheduled, structured, and routine o Constrained by the organizational system