Quality control

GNANA ARULRAJ .A GOPALA KRISHNA T.S NITHEESH P BABY GREESHMA NAIR VINCENT RAMESH GULAM SABIR ZESAN ANZARI

3511110105 3511110101 3511110077 3511110066 3511110088 3511110084 3511110119 3511110 110

INTRODUCTION
Quality is a measure of how closely a good or service conforms to specified standard. QC is the operational techniques and activities used to fulfill requirements for quality. Quality control is primarily aimed at the prevention of errors.

QUALITY
Sum of attributes or properties that describe the product. The quality of product or service is a customers perception of the degree to which the product or service meets his or her expectations. It is an asset which may be offered to the potential customer of a product or a service.

Q Quest of excellence U- understanding customers needs A Action to achieve customers appreciation L- Leadership determination to be a leader I- Involving all people T Team spirit to work for a common goal Y yardstick to measure progress.

QUALITY CHARACTERISTICS
Technical Psychological Time based items Contractual ethical

TYPES OF QUALITY

Kanos :
Indifferent

quality, expected quality, one dimensional quality, exciting quality

Shibas:
Quality

level-1: fitness to standard Quality level 2: fitness to needs Quality level 3: fitness to costs (preventive, appraisal, internal failure- rework, retest,downgrading , external failure Quality level -4: fitness to hidden needs

DIMENSIONS OF PRODUCT QUALITY

Performance Features Reliability conformances Serviceability Appearance Deniability Perceived quality

QUALITY CONTROL
All those functions or activities that must be performed to fulfill the companys quality objectives According to Bethe, Atwater and Stackman: It is systematic control of those variables encountered in a manufacturing process which affect the excellence of the end product. Such variables result from the application of materials, men, machines and manufacturing conditions.

OBJECTIVES OF QUALITY CONTROL

Assess the quality Satisfies the need of the customers Take necessary remedial steps Suggest suitable improvements Develop quality consciousness Assess the various techniqes Reduce wastages

FUNCTIONS OF QUALITY CONTROL

Design the product/service meets the customers requirement/safety Pass instructions and provide information/solution production personnel Use standards materials/components Train staff/operators Develop quality awareness Evaluate critically the functioning of inspection,design and production department Reduce scrap, wastage & spoilage After sales service- satisfactory level To prevent rather than detect defectives Adoption of various measures/develop processess

IMPORTANCE/ADVANTAGES OF QUALITY CONTROL

Reduction

of costs Improvement in the morale of employees Maximum utilization of resources Increase in sales Consumers/employees satisfaction Improves reputation Uniformity in quality Manufacturer and consumer relations Improvement in technical knowledge, design, process Higher operating efficiency

STEPS IN QUALITY CONTROL

Control of engineering quality

assist,

review,validate,audit,provide info

Control of purchase material quality

Assist,review,assure,intiate

Control of manufacturing quality

Evaluate

& approve,assure,establish,perform,collect & analyse,,initiate,conduct,control

Actions supporting the product after delivery

QUALITY CONTROL IN MANUFACTURING ORGANISATION: Inspection: How often, when, where SQC

QUALITY CONTROL THROUGH STANDARDS

Documents acceptable conditions or behaviours Base-line Minimum criteria Written or unwritten Voluntary or mandatory Relative to time, materials, performance , reliability and appearance or any quantifiable characteristics

DIFFERENT STANDARDS

Preparation of technical specification Procurement of raw material Engineering and design specification Manufacturing specifications Administrative specifications Test specifications Product specifications Preparation of standards on procedures and equipment used for inspection and testing Preparation of standards on manufacturing process, methods and tooling Preparation of codes of practice to be used for guidance during manufacturing or inspection Preparation of standards on types and design of final products.

Company level, group level, national level BIS, international level - ISO

QUALITY CONTROL METHODS

Just in time stockless production/repetitive manufacturing system Quality at the source Inspection SQC Quality circles

TECHNIQUES ADOPTED - QC
Brain storming Cause and effect analysis herring bone or fish bone diagram graphic aid Pareto diagrams Control charts Flow diagrams and process flow chart Data or information collection

COMMON TYPES OF CHARTS

X-bar chart R chart C chart P chart

STAGES OF ADOPTION - QC
1. 2. 3. 4.

Conduct general awareness programmes Quality circles are formed in the required areas.( 8 10 employees) Problem identified solutions and alternatives recommended to mgt. Suggestions and recommendations studied and implemented

THREE LEVELS OF QUALITY

1. 2. 3.

Organisation level

Meeting external customer requirements Process level Meeting the needs of internal customers Performer level (job level Meeting the requirements of or task design level) accuracy, completeness innovation, timeliness and cost.

QUESTIONS