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Affect
A broad range of emotions that people experience.
Emotions
Intense feelings that are directed at someone or something.
Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Felt Emotions An individuals actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
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1. Personality
There is a trait component affect intensity
3. Stress
Even low levels of constant stress can worsen moods
4. Social Activities
Physical, informal, and dining activities increase
positive moods
5. Sleep
Poor sleep quality increases negative affect
6. Exercise
Does somewhat improve mood, especially for depressed people
7. Age
Older folks experience fewer negative emotions
8. Gender
Women tend to be more emotionally expressive, feel emotions
more intensely, have longer-lasting moods, and express emotions more frequently than do men
Due more to socialization than to biology
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relationships effectively.
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Self-Awareness
Understanding our emotions & their impact on ourselves and others
Social Awareness
Empathy; understanding the emotions of others and their impact on relationships
Self Management
Self-regulation; thinking before acting and staying in control of our emotions
Relationship Management
Rapport; making use of emotions to build and maintain good relationships
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Major Emotions
Anger
Joy Love
Fear
Sadnes s
Surprise
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2. Social emotions
Arise from external sources (pity, jealousy) and
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Emotions I was really angry when Prof. Nitpicker criticized my presentation Identified with a source, cause Tend to be brief, episodic Many forms and types Action oriented; link to behavior Can turn into a mood
Moods Oh, I just dont have the energy to do much today. Ive felt down all week. Hard to identify cause Can be long lasting Either positive or negative More cerebral; less action oriented Can influence emotion
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Emotion and mood contagion spillover effects of ones emotions and mood onto others. Emotional labor regulating ones emotions to
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1. Deep acting
Trying to modify your true inner feelings
2. Surface acting
Hiding true feelings while displaying different
ones.
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