INTRODUCTION

MEANING:Non-verbal communication refers to the type of communication that does not use words. It is neither oral nor written.

It is ancient and universal.

Relies on observation and interpretation. Non- verbal messages may complement or contradict.

Forms Of Non Verbal Communication

Body Language Postures and Gestures Personal Spaces Timing Behavior Smile

BODY LANGUAGE
Our body tends to react and to respond suitably to any situation. The onlooker can often read our mind by studying the way the body moves and the posture it adopts to register motion.

Types :
Facial Expressions Eyes Voice

FACIAL EXPRESSIONS

EYES " Eyes are Highly Expressive " " Eyes Contact is relevant for all business situations "
Different Types of Eye expressions: Twinkle in the eyes Furtive glance Eyes emitting fire Worried look Sad look Wary look Unsettling stare Hurried glance Cold stare

VOICE
Features of Voice :

Tone - harsh, soft, whisper Pitch - high, low Quality - controlled, uncontrolled Pace - rapid, slow Force intensity

Voice Modulation:Refers to the adjustment or variation of the tone or pitch while speaking.

POSTURES AND GESTURES

Posture refers to the carriage, state, attitude of body or mind. Gesture refers to any significant movement of limb or body and a deliberate use of such movement as an expression of feeling.
ATTIRE APPEARANCE HANDSHAKE

Kinds :

Attire

".Attire proclaims and creates the first impression."

Appearance

"Appearance helps in making a positive Impact"

Handshake
Handshake can be

A firm handshake A limp Handshake A Clasp A vice like grip

Personal Space

Personal Space depends on the relationship.

Timing

Timing depends on hierarchy and protocol

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Time Management hold the key to success. Proper value of time ensures Progress for Organization.

Behavior:-

Actions speak louder than words

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Refers to Manner, conduct of treatment shown by a person. Behavior is governed by thoughts as well as feelings.

Qualities of head and heart

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SMILE:-

A Smile speaks all languages

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Languages of love, compassion, sincerity, courtesy, confidence and dependability. Emits Positive Signals. Earn GoodWill and favorable Impact. All smiles are not genuine.

Which of these two smiles is fake?

Organizational Body Language

Facilitates Physical for a business organization while communicating with the customers and visitors. Design and Layout Office Arrangements Space Management Distance ad Location Color Statements Imagery

Design and Layout:

Structure of Buildings, Design of the Counter. Awe Inspiring to Elite Sections of Society in this competitions.

Office Arrangements:

Seating arrangements. Computerized conditions.

Space Management

Under pressure optimization of the resources and cut costs. Maintenance of the front offices and back offices. Favorable Senior citizen and parking space allotments.

Distance and Location

Positive message by allotting connected departments and offices. The location of office. Accessibility.

Color Statements

WHITE- Serene, sober, peaceful RED- Passion Green- growth, brightness Blue- Competence Grey- Strength Black- Dark

Color covey Boldness and aggression , conservatism, tranquility, quiet efficiency, loudness and soon.

Imagery
Constant effort in Business -- Good image is built up and sustained. Image is what a organization conjures up. Signs, symbols, logo, emblem etc.. covey the right message.

Conclusion

"Interpretations change Constantly"

Communication is Goal Oriented. Interpretations and Judgements are constantly Changing. Competition, changing life style, advancements in science and technology brings dynamism in non-verbal Communication

Queries ???