What is Nonverbal Communication?

NONVERBAL COMMUNICATION
Definition Verbal vs Nonverbal Facts Aspects Advantages

NONVERBAL COMMUNICATION
Exchange of information through nonlinguistic signs or symbols All external stimuli other than spoken or written words and including body motion, characteristics of appearance, voice and use of space and distancing.

VERBAL VS NONVERBAL
Words conceal; Actions reveal Actions speak louder than words He that has eyes to see and ears to listen may convince himself that no mortal can keep a secret; if his lips are silent, he chats through his fingertips; betrayal oozes out of his every pore Sigmund Freud

NONVERBAL (TERMS)
Kinesics Oculesics Proxemics Haptics Chronemics Paralingual ( Body Movement) ( Eye Contact) ( Personal Space) (Body Contact) ( Temporal) ( vocal cues)

- Sign Language
- Action Language

(Gestures)
(Posture)

- Object Language

(Material Things)

intentions, views, emotions, social

status, personalities revealed

NONVERBAL COMMUNICATION (FACTS)

No substitute for verbal Only supplements/reinforces Efficiency is non verbal makes up the deficiency in verbal. More Impact 7% verbal 38% vocal 55% nonverbal

NONVERBAL COMMUNICATION (FACTS)

Accurate Interpretationdifficult Not to be ignored Reveals to a large extent Makes oral communication lively and dynamic Incongruence may lead to problems

NONVERBAL COMMUNICATION (FACTS)

Accurate Interpretationdifficult Not to be ignored Reveals to a large extent Makes oral communication lively and dynamic Incongruence may lead to problems

BODY LANGUAGE
KINESICS BRANCH OF LEARNING

Aspects
Personal Appearance Facial Expression Posture Gesture Eye Contact Space, Distancing Touch Non verbal cues or Visible codes

1. PERSONAL APPEARANCE

2. FACIAL EXPRESSION
Major visible signs which betray our feelings Emotional Expressions To interpret accurately is difficult.

3. POSTURE
The way one stands, sits or walks Movement of the body, position of hands/legs & other parts Measure of personality, success of communication Vary according to situations

4. GESTURES
Any action that sends a visual signal to an onlooker (An observed action) What signals are being received is important Well- timed drive home your ideas Enhance impact, add a greater value Types enumerative, descriptive, locative symbolic, emphatic

5. EYE CONTACT
Leads to more effective communication Shows whether speaker is sincere & listener is interested Enables to alter/adjust/reframe Establishes rapport Keep shifting

6. SPACE DISTANCING
Concept Important for nonverbal communication Formal, Informal, Public Zones Formal -- 1.22 to 3.6 m (4 to 12 feet) Informal -- 46 cm to 1.22m (1.5 to 4 feet) Public -- Over 3.6 m (12 feet)

ADVANTAGES
Truly reflect emotions, feelings, etc. Important for face-to-face communication Useful in telephonic communication Enhances the impact of verbal communication Observing the nonverbal cues enables you to understand the hidden feelings