Organization Development and Change

Chapter Ten: Leading and Managing Change

Thomas G. Cummings Christopher G. Worley

Learning Objectives for Chapter Ten

To understand the different elements of a successful change program To understand how leadership is linked to change activities

Cummings & Worley, 8e (c)2005 Thomson/South-Western

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Change Management Activities

Motivating Change
Creating Vision

Developing Political Support

Managing the Transition Sustaining Momentum
Cummings & Worley, 8e (c)2005 Thomson/South-Western

Effective Change Management

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Motivating Change
Creating Readiness for Change
Sensitize the organization to pressures for change Identify gaps between actual and desired states Convey credible positive expectations for change

Overcoming Resistance to Change

Provide empathy and support Communicate Involve members in planning and decision making
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Creating a Vision
Discover and Describe the Organizations Core Ideology
What are the core values that inform members what is important in the organization? What is the organizations core purpose or reason for being?

Construct the Envisioned Future

What are the bold and valued outcomes? What is the desired future state?
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Developing Political Support

Assess Change Agent Power Identify Key Stakeholders Influence Stakeholders

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Sources of Power and Power Strategies for Change Agents

Individual Sources of Power
Power Strategies

Knowledge Knowledge Others Support Others Support

Playing it Straight Playing it Straight Using Social Using Social Networks Networks

Personality Personality

Going Around the Going Around the Formal System Formal System
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Managing the Transition

Activity Planning
Whats the roadmap for change?

Commitment Planning
Whos support is needed, where do they stand, and how to influence their behavior?

Change-Management Structures
Whats the appropriate arrangement of people and power to drive the change?
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Change as a Transition State

Current State

Transition State

Desired Future State

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Sustaining Momentum
Provide Resources for Change Build a Support System for Change Agents Develop New Competencies and Skills Reinforce New Behaviors Stay the Course

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