Escolar Documentos
Profissional Documentos
Cultura Documentos
information. Being able to accurately interpret other people's emotions. Being sensitive to other people's feelings. Calmly arriving at resolutions from conflict. Being polite
Interpersonal skills
Personality development
Leadership skills
Listening Verbal communication (oral and written) Non verbal communication Managing criticism Giving praise Managing conflict situation
Listening
Time spent on speaking, writing and listening
Active listening Avoid attitudinal barriers prejudice, preoccupation,
Verbal communication
Oral and written Empathize Alert to feedback eye contact Clarity Be interesting Delivery of your oral communication
Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions
time
Responding to criticism
Recognize value of criticism
Understand the perspective of the person criticizing Understand accurately the criticism check out non
verbal cues Maintain your authority to make your decisions Seek constructive changes to the behaviour that prompted criticism Communicate clearly how you feel about the criticism
Giving praise
Power of praise motivation
Make praise specific praise progress
and interpreting differently Badly managed conflict damages relationship Resolve conflict Win- Win situation
situation Planning and execution Taking timely decisions delayed decisions cause damages Always positive thinking using positive words