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Tim Delhaes
Director First Tuesday Co-fundador Tigabytes.com
CUSTOMER SEGMENTS
which customers and users are you serving? which jobs do they really want to get done?
VALUE PROPOSITIONS
what are you offering them? what is that getting done for them? do they care?
CHANNELS
how does each customer segment want to be reached? through which interaction points?
CUSTOMER RELATIONSHIPS
what relationships are you establishing with each segment? personal? automated? acquisitive? retentive?
REVENUE STREAMS
what are customers really willing to pay for? how? are you generating transactional or recurring revenues?
KEY RESOURCES
which resources underpin your business model? which assets are essential?
KEY ACTIVITIES
which activities do you need to perform well in your business model? what is crucial?
9
KEY PARTNERS
which partners and suppliers leverage your model? who do you need to rely on?
COST STRUCTURE
what is the resulting cost structure? which key elements drive your costs?
key activities
value proposition
customer relationships
key partners
customer segments
cost structure
key resources
Platform
Agency Fees
Agile Development
EJEMPLOS
Direct Sales
Service Providers
On-line memberships
Access to discounts
Membership and networking platform On-line marketing
Students
Platform
Agency Fees
Nesspresso
Sell a Band
Mobility Services AG
Appendix
STRATEGIC ANALISES
How do you engage the customer in either creating the value proposition or continuous improvement?
What is product positioning and how and why do you do an industry analysis?
What are different strategies around customer acquisition and customer retention?
What are they key positions in an executive management team, key functions ?
Statistics + Operations
Other concepts What is a cash flow statement and why does it matter What is a balance sheet and how do you read it What is an income statement and why do I pay attention to profit and loss Why and how are companies valued
What is a gross profit margin? Net profit? fixed vs. variable costs?
Design Business Bridge: Designing The Future of Business HMcGowan 2009
What are my sales costs and how can I minimize these distribution costs?