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Listening is the active intellectual process of decoding, interpreting, understanding and evaluating messages.
Listening in its broadest sense, is defined as the process of receiving what the speaker actually says; constructing and representing meaning; negotiating meaning with the speaker and responding ;and, creating meaning through involvement, imagination and empathy.
Listening is a complex, active processes of interpretation in which listeners match what they hear with what they already know.
Why Listen?
The following are the good things good listening does for you in a speaking situation: It stimulates better communication between the parties involved. It contributes to and promotes better responses among the members of the group. It facilitates the meeting of the minds. It makes you appreciate and enjoy what you hear.
It assists you in understanding what is being said. It helps you make better decisions.
Requisite to good listening is a purpose. You listen for a purpose or for several purposes. It may be any or all of the following: To obtain information and gain knowledge. To appreciate and enjoy what is said. To be clarified and make intellectual judgements. To draw inspiration. To improve oneself.
According to Mcburney and Wrage, the best kind of listening has the following characteristics:
Voluntary
Purposeful
Motivated
When you have good reasons for listening, you are all keyed up for the activity and nothing can stop you.
Cooperative
You keep quiet and give your wholehearted cooperation when you listen because you hope for nothing but only the best from the speaker.
Critical
You follow the speakers ideas carefully and get things clear so that in the end you may be able to make intellectual judgements when you evaluate his ideas before responding.
1. Receiving
The stage of receiving involves the basic need to getting or hearing the right conversation, as to, what the other person wants to say or express.
2. Attending
The way, wherein, you should be conscious and alert about what the other person has said.
3. Understanding
An important and basic step wherein you can analyze about the exact situation.
4. Responding
5. Remembering
This refers to the listeners ability to retain the ideas conveyed by the speaker.
Types of Listening
Active listening as contrasted to passive listening. The former which is a skill requires effort on the part of the listener while the other which is a natural process does not.
Levels of Listening
Ignoring
the speaker is communicating but the receiver, who may be preoccupied with many other concerns, completely denies or ignores him.
Pretending
the speaker is communicating while the other party stares at him blankly. This is listening on the eye level for the sake of courtesy.
but the other party chooses whatever she wants to listen to. It may be a joke, an anecdote or a story in a middle of the speech. This is listening on the eye and ear levels. Attentive Listening the listener looks at the speaker, hears his/her voice, and follows his/her thoughts with his/her mind. S/He concentrates on what/s he hears. This is listening with the eyes, the ears and the mind.
and understanding the message, the affection or emotion is involved. This is listening at the levels of the eyes, the ears, the mind and the heart.
Roadblocks of Listening
Hostility to the speaker Daydreaming Prejudging Selective Listening Close-mindedness Listeners background Distractions
Face the speaker. Maintain eye contact, to the degree that you all remain comfortable. Minimize external distractions.
Minimize internal distractions. Keep an open mind. Avoid letting the speaker know how you handled a similar situation. Even if the speaker is launching a complaint against you, wait until they finish to defend yourself. Engage yourself.
Everything has been said before, but since nobody listens we have to keep going back and beginning all over again.
I like to listen. I have learned a great deal from listening carefully. Most people never listen.
A good listener tries to understand what the other person is saying. In the end he may disagree sharply, but because he disagrees, he wants to know exactly what it is he is disagreeing with.
Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.